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“No problems with service. Very satisfied with stay. The one...”

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Ramada Plaza Albany
Ranked #36 of 50 Hotels in Albany
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917 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

We came down with a group of others and knew the moment we walked in, it wasn't going to be a night to remember. There was a convention going on and the hall and main lobby were so congested. We looked past that until we got into our room. For starters...if you care about your hotel and presentation to others then maybe you would update! The beds were double beds- horribly small and not at all comfy. The room was not very clean, I refused to take a shower because the tub looked gross. My son did take a quick shower only because when he got out of the extremely chlorinated pool, his eyes burned so bad he had no choice. Then there was no hot water! That problem wasn't just in our room but in the rooms of the others that had came too. The tv had bad picture on it and few channels. The free breakfast was powered eggs...we opted for Dunkin Dougnuts down the street. For the price of this room, we should have paid the extra and stayed somewhere else. On a positive note, the one house keeper that I did meet was an older woman and extremely kind. She was helpful and tried to help us when we had a question about parking. Also the Main Street near the hotel has tons of good places to eat.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kyj123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JEFFREY C, General Manager at Ramada Plaza Albany, responded to this review, 19 November 2013
We pride ourselves in customer service and our breakfast is one of the industries best. We expanded not only our hours but brought in fresh pastries inc. danish, donuts and bagels. All our hot items are cooked to order...FRESH. Our beds are new Simmons pillow top mattresses. We have just also bought all new beautiful carpeting for all the rooms. WE apologize that the furnace broke down on Saturday night for the group building, but we did our best and cleaned vacant rooms in the tower so people could go and take showers. We can not foresee things breaking and actually just had the boiler serviced two weeks ago in preparation for this weekend. We did have a function on Friday night but they did not stay at the hotel. I thought considering everything, the staff did an excellent job even when getting screamed at for something that no one had control off!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa
2 reviews
Reviewed 14 November 2013

Nice hotel, easy access from the highway. Room was large and clean. Front counter service was very friendly and helpful.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Lynda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level 5 Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 November 2013 via mobile

We were en route from Cape Cod to Toronto, and our travel consultant had booked us in here for the night. We checked in early evening and front desk could find no record of our reservation, even though our voucher gave the name and phone number of the agency our consultant had used. The clerk consulted his duty manager who shrugged her shoulders and left it to him. On phoning this agency, after a few anxious minutes, it was confirmed that we had a reservation. They found us a room, even though they seemed to be very busy. The bed was quite comfortable and the room was spacious and generally OK.
We decided to have an evening meal in the restaurant, which was deserted apart from two alcove tables - no sign of staff. I went to the bar where the only person was a woman who was busy on a computer. I told her I'd like a table. She glanced up from the computer and said "He'll be round the corner". In an alcove I then found a man who was equally devoted to a computer. He told us to sit down anywhere. This we did and waited several minutes before he came to take our order. Another wait before we were served. The foot could be described as typical pub grub; it was acceptable but uninspiring.
We enjoyed a good night's sleep before continuing our journey, but the worst was yet to come. "Complimentary breakfast" was a hot and cold buffet, except that nothing was hot. Solid scrambled egg, cremated bacon and home fries were in trays over burners which had expired, and a vat of 'corned beef hash' was inedible. There was a DIY waffle machine which was OK, as were drinks, and toasters. As we left the breakfast room, a member of staff appeared and began relighting the burners and giving everything a stir, perhaps replenishing where necessary.
We were glad not to be staying here for a second night, and our stop-off at Ithaca the next night made up for this disappointing experience.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JEFFREY C, General Manager at Ramada Plaza Albany, responded to this review, 13 November 2013
We take customer service very seriously and we always encourage guests to give us their feedback. This allows us to do further training or to make staff changes if this is something that has been already been reviewed with staff. As we continue to upgrade our breakfast..(which is usually considered one of the industries best) we need all feedback. We have recently switched to a daily delivery of fresh baked goods and guests are loving it.
Thank you for taking the time to write this review, I guarantee we will address this!!
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Melton Mowbray, United Kingdom
Level 6 Contributor
325 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 10 November 2013

Place is a good location and staff at reception are very good but major issue when we stayed for food service, as member of staff didn't turn up and no cover. Bar lady did her best but under a lot pressure. Food average, rooms & decor a bit tired. Breakfast okish.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J0seyWhales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Albany

Property: Ramada Plaza Albany
Address: 3 Watervliet Avenue Ext, Albany, NY 12206-1629
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 50 Hotels in Albany
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Plaza Albany 3*
Number of rooms: 216
Official Description (provided by the hotel):
This Albany hotel offers that rare combination of great rates and friendly personalized service. With all new carpeting in the rooms,(Jan,2014) select comfort pillow top beds from Simmons and 32" flat screen TVs, we are confident you will not only be comfortable but have a great night's sleep. Centrally located in Albany just 10 minutes to downtown and the airport. The perfect location for unforgettable weekend escapes and elegant meetings and events. We pride ourselves in customer service with a well rounded knowledgeable staff that has consistently met all our guests needs. We offer a Complimentary upscale hot breakfast with fresh baked goods that guests rave about. Our restaurant offers American cuisine including New York center cut steak to our Certified Angus beef half pound burgers. All reasonably priced to fit anyone's budget. We guarantee the best experience. ... more   less 
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Also Known As:
Ramada Plaza Albany Hotel Albany

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