The Hilton Hotels have a "star" program where they encourage guests to fill our a little card if an employee is deserving of special recognition during the stay. I just turned mine in reading "EVERYONE, EVERYWHERE, EVERYTIME"!
If every hotel in the country ran like this one, there would be no need for TripAdvisor ratings. The staff was astonishing. From the front desk to the guy sweeping up the already immaculate sidewalk each and every single hotel employee i passed smiled and greeted me. The young woman who checked me in on Friday night greeted me by name every time she saw me thereafter. The young man who quickly stocked and straighened up my combination sleeping room/meeting room apparently didn't know too many words in English but his brilliant smile communicated his eagerness to do a great job.
One thing i noticed that was parrticularly telling: as i was checking in, the young woman at the desk was expressing her sadness to see the gentleman ahead of me checking in again. Why? This hotel is closely associated with Albany Medical Center and many of their guests stay long term because a loved one is a patient at the hospital. She told him that she was sorry to see him checking in again because it meant his family member was not being discharged as they had hoped. Such wonderful compassion, such personal service, such a caring heart!
I travel a great deal and stay in many hotels in the course of a year. It is rare that a hotel scores a perfect 10 in my book but if i could give this place a 20 i would. Employees of this caliber only come about with sterling management. My compliments to everyone from the group sales coordinator who was kind and accomodating during my initial phone call to the last person who bid me a safe trip as we checked on our Sunday morning.
If you need to stay in Albany, this is THE place - stay here with confidence!
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- Also Known As:
- Hilton Garden Inn Albany Medical Hotel Albany
- Hilton Albany
- Albany Hilton