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“Great handicap accessibility!”

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Hilton Garden Inn Albany / SUNY Area
Ranked #10 of 50 Hotels in Albany
Certificate of Excellence
Reviewed 22 January 2014

I traveled with my 94 year old father who is legally blind and uses a walker. The entire staff we came in contact with were wonderful and so accommodating. The handicapped accessible accommodations were excellent-large room and exceptional bathroom for handicapped use.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Lou Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mfitzsimons1, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 23 January 2014

Thank you so much for the wonderful review! I am so pleased you and your Father enjoyed your stay and found our handicap room comfortable and user friendly. It was our pleasure having you as our guest and I hope you will come back and see us again when in the Albany area.

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560 - 566 of 719 reviews

Reviewed 14 January 2014

This hotel is by far the best away-from home hotel. You walk into your room and you are greeted be freshness and can't help but take a deep gratifying breath. Room is clean and just impeccable. Pillows are very firm. I always have the ribeye, baked potato and green beans at the bar. This is by far one of the best ribeyes I have ever had. I skip breakfast at the restaurant so really can not comment, my Guys however like it. Indoor parking is very convenient. Front desk is polite. What more can you ask for? Oh and there are complimentary fresh cookies...

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Dianne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 15 January 2014

Dianne, thank you so much for the wonderful review! It is always a pleasure having you and your colleagues stay with us, and thank you for your loyalty! We can't wait to see you again next month!

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Reviewed 10 January 2014

When we arrived at the hotel a water line had just broke, flooding the hotel lobby and restaurant. The staff handled the problem as best as they could and was very concerned that visitors did not slip in the water. Under the curcumstances they handled the problem with professional care and we were very satisfied with how the staff perfomed.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Timothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 15 January 2014

Hi Timothy! Thank you so much for your understanding and for your great review. We were among many local businesses that night that experienced a burst pipe due to several consecutive nights of subzero temperatures. I am happy to report that everything is everything has been fixed. Please come see us again!

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Reviewed 6 January 2014

I booked a few rooms for my family recently at this property and they were all very, very happy. The accommodations are very clean and comfortable. I usually stay in a Hilton Garden Inn and up to now I have not been disappointed.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Alma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 20 January 2014

Thank you Alma for your great review! We are so glad your family had a nice weekend here, we hope to have you all back again soon!

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Reviewed 6 January 2014

We booked a weekend stay while visiting relatives in the area. This hotel was a pleasant surprise. The room was clean. The pool and area around it was also very clean. But what stood out most was how friendly the staff was. We were greeted and made to feel welcome by everyone, from the front desk to the restaurant to the housekeeping staff in the hall. Free coffee, tea, cookies and fruits is a nice touch. The free wifi worked as flawlessly. Parking was also convenient. In addition to the outdoor parking, there is a garage under with direct elevator access from the all floors. My only real complaint is that the toilet paper is mounted in an awkward position. You have to be contortionist and a tall one at that to reach back there. I suppose the relatively roomy bathroom has something to do with that.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 20 January 2014

Peter, thank you for taking the time to review us on TripAdvisor! Thank you for recognizing that we have a very friendly staff and we are so happy that you had such a positive experience. We hope to see you again on your next trip to Albany!

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Reviewed 4 January 2014

This Hilton Garden Inn was similar in quality to other HIlton Garden Inns. However, the staff was superb. we had car difficulty when departing and the staff was very accommodating while we waited for AAA. The wait staff at the restaurant was very friendly and attentive for both breakfast and dinner. We will definitely stay again at this location when in the area. The air conditioner was noisy but not obnoxious.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Lee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 20 January 2014

Hi Lee, thank you for your review, we are so glad you had a good stay and enjoyed dining in our restaurant. I'm sorry to hear you had car trouble but I'm glad that we were able to help you with getting on your way. Please come see us again should you visit Albany in the future!

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Reviewed 1 January 2014

This by far will be the easiest review to write. We were traveling to spend an overnight with our daughter. The hotel location was in the middle for both of us traveling. It was easy to get to and minutes off the highway. It is located across form Albany University. There is also a Dunkin Donuts next door.

From the moment we checked in the Front desk was warm and inviting. I went to give them a phone number to reach us since we arrived very early. In seconds, she offered the room and said it was available for us now. The front desk also offered a nice dish of Andees candies for your enjoyment. ( Major improvement from your average mints). The lobby had complimentary coffee, tea, apples and cookies all day.

The room was clean and the staff was extraordinary. We took advantage of spending extra time and requested late check out and of course it was not a problem. I was so impressed with the hotel we decided to dine at their Grill for dinner. The American Grill is located in the lobby. I wasn't impressed with the waitress at all, let's hope she was having a bad day. The food was fine but nothing to write about. There are plenty of dining choices near by but know you have the convenience of staying on site.

The pool and hot tub area was very enjoyable and convenient with late hours.

If and when I return to the Albany area, this is where we will stay!

Room Tip: All rooms require an elevator so they are all equal to me. The hotel has everything you need includ...
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  • Stayed: November 2013, travelled with family
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Thank SGZ0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki S, Director of Sales at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 21 January 2014

Thank you for taking the time to write such a nice review about your stay with us. It is so nice to hear about all of the amenities you got to enjoy while here! We certainly hope to see you again soon!

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Price Range: £72 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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