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“Front desk was amazing”

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Hilton Garden Inn Albany / SUNY Area
Ranked #9 of 50 Hotels in Albany
Certificate of Excellence
Reviewed 19 June 2014

Had a very pleasurable experience. Front desk staff was great! Bed controls were amazing. Juli and Taylor, thank you so much. Looking forward to coming back.Well be coming back all this month. Also the front bar was a nice addition.

  • Stayed: June 2014
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Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 23 June 2014

Thank you for the positive comments on Juli and Tyler. I have made sure they have received this review and we always reward for name mentions. I look forward to hosting you again later this month. If there is anything additional I can do to make your stay more pleasurable please ask!

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464 - 470 of 674 reviews

Reviewed 19 June 2014

Great staff juli was very helpful and staff was very friendly and helpful. rooms and amenities clean and new no complaints. Staying for business and made being away from home easy. Would gladly stay here again any day.

  • Stayed: June 2014
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Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 23 June 2014

Thank you for your comments regarding our staff and particularly Juli. I have passed this review back to her and I will reward her for doing a great job! The next time you are in the Capitol region we look forward to seeing you.

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Reviewed 17 June 2014

When a Dave Matthews concert at Saratoga Performing Arts Center had every hotel booked in Saratoga Springs, I chose to stay overnight at this Hilton Garden Inn based on price and proximity to major highways. It was a half hour drive from Saratoga, and easy to find. From check-in (late) to breakfast the next morning, each staff person was helpful and pleasant. The made-to-order breakfast buffet was worth the cost, and the omelets arrived hot and perfectly cooked; they were generous with the bacon as well. Parking may be a little tough when the hotel is full, as it shares its lot with the hotel (cheaper off-price chain) next door. Beds were comfortable, rooms were very nice, and they had Neutrogena bath products which I liked. If you're going to Albany, or any location off the Northway (like Saratoga) and you need a place to stay, this is a good bargain.

  • Stayed: May 2014, travelled on business
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Thank NYDinette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 23 June 2014

Dear NYDinette,

Thank you for your glowing review! Our location is great because we are located to so many hotspots in the capitol region! We look forward to hosting you the next time you are in Albany.

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Reviewed 13 June 2014

Very clean. and UP TO DATE !! Staff was excellent and friendly. Breakfast was very good -- the usual fare.. but they made omelets , and you could make your own waffles ! POOL was clean and they had a nice Jacuzzi. Very convenient to the Univ of NY at Albany-- just across the street .

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank tony p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 16 June 2014

Deart tonyP,

Thank you for your positive review! I am also a fan of our location as is serves SUNY, Downtown, and other attractions conveniently. The next time you are down from Rochester we look forward to having you again!

Thank you,

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Reviewed 11 June 2014

We stayed for 2 nights for my daughter's graduation and found the hotel great for service , price and conveniently situated. The breakfast was good and the lobby inviting . Enjoyed the free apples ! Will definitely return and recommend to anyone.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank 750asham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 12 June 2014

Thank you for your nice comments about our property!

Recently Hilton garden Inn Hotels have gone through a new program called Project Grow. The goal was to decorate the lobby in a way that would feel more inviting to our guests. I can see by your review it is working! The next time you are in the Capitol Region we look forward to seeing you.

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Reviewed 11 June 2014

This property is old and outdated. The carpet, bedding, and furniture DOES NOT meet Hilton Garden Inn standards! This property needs immediate renovation! The staff, however, was excellent! They are very pleasant, and willing to serve!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Kenneth G D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 16 June 2014

Thank you for your review. Although we are fully compliant with Hilton Brand standards we are continually updating the property as a part of Hilton's Project Grow. The next time you are in town we hope you like our updates!

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Reviewed 9 June 2014

First of all, I stay with more Hilton properties than any other brand. And with the breakfast that the Garden Inn offers, and with slightly higher pricing than the Hampton Inn, I opt for HGI at every opportunity.

I was saddened to find this hotel's staff not entirely up to par. The coffee, always "hot" in a thermal server, was empty at 6:30am on Sunday, and the 'welcome cookie' server was left with crumbs - not returned to the kitchen as they do at all the other locations.

The breakfast buffet was hardly put together by 7am, when it is advertised to open, and the hot trays of eggs, meats and potatoes were not out by the time I left at 7:15. The omelet was overcooked, and the quiche was tough.

On the bright side, our room was excellent - clean, enough room to not feel cramped, and the usual compliment of Keurig coffees.

  • Stayed: June 2014, travelled on business
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Thank KStebleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 12 June 2014

Dear KStebleton,

I appreciate your feedback. I want to sincerely apologize for what you experienced on the food and beverage side of your stay. I want you to know I post all of these reviews in the hotel and we present them at weekly meetings. I will discuss these issues with our food and beverage manager immediately and will take the necessary action to solve all issues. Furthermore, if you would like to discuss your stay further with me I will be available, my name is Matthew.

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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Price Range: £90 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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