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“Lax event” 5 of 5 bubbles
Review of Hilton Garden Inn Albany / SUNY Area

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Hilton Garden Inn Albany / SUNY Area
Ranked #8 of 50 Hotels in Albany
Certificate of Excellence
old Bridge, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lax event”
5 of 5 bubbles Reviewed 15 July 2014

Hotel was very clean...nice size room...staff was very helpful in recommending restaurants. Used the indoor pool which the kids loved and had fun, there is hot tub which was also good.... great location to Albany University (acrosse the street), which worked out great for our Lax event (only 1 min drive). Another plus was Dunkin Donuts was down the road. Will stay here again when in Albany.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Larry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 23 July 2014
Dear Larry C,

Thank you for your positive review of our hotel! I always display these so the staff can see how they are doing. The next time you are in the Albany/Saratoga area we look forward to seeing you again!

Sincerely,
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617 reviews from our community

Traveller rating
    326
    186
    65
    29
    11
See reviews for
219
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195
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
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English first
Bennington, Vermont
1 review
3 of 5 bubbles Reviewed 11 July 2014

This was our second stay at this location HGI. Front desk was unwelcoming on check-in. I'm sure that Tyler says the same thing over & over, but she talked so fast I could hardly understand her.
When we reached our room (king suite) we discovered that half of the lights (including the bathroom) didn't work. Turned out a switch by the front door was off. It has a little sign over it that says to "Please leave this switch in the on position". Someone obviously didn't do that. Even after we fixed that, there was still one light in the bathroom that was out.
Bed was very uncomfortable, even after trying to adjust it. Feather pillows offered no support. Ended up with a backache by morning. Also didn't appreciate the smoke detector (?) green light flashing in the room all night.
8:15 the next morning and housekeeping was knocking on our door. I opened the door and she asked when we were going to be leaving. I told her we were going to breakfast and would be checking out later. We brought this to the attention of the front desk and were initially dismissed, but then apologized to.
Breakfast was fine. Nothing spectacular.
Our room was right near the elevators and the ice machine, but we heard nothing from either. No vending machines on our floor.
Disappointed as I don't remember our first visit being like this. The location is great as it's close to Crossgates and major roads.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank MusicalMommy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 23 July 2014
I am sorry for the difficulties with your stay. If you would like to discuss your stay further I will always be available at the hotel.
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Ilion, United States
1 review
5 of 5 bubbles Reviewed 9 July 2014

This hotel is close to Albany and Wolf Road shopping. We went to the Paul McCartney concert and the hotel gave us directions to the arena. Very clean and everyone was very helpful. I would stay there again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jo Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 23 July 2014
Dear Jo Ann R,

Thank you for your nice review of our hotel. I will ensure the staff gets praise for their work. The fact that we are minutes from shopping, downtown, and several museums and concert venues is a plus for our hotel. The next time Mr. McCartney (or anyone else as good as he is) performs in the area I encourage you to come back!

Sincerely,
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Rochester, New York
Level Contributor
123 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

Came into Albany for the Paul McCartney concert and stayed one night here - the location was great and the service was great. The room was comfortable, clean and reasonably priced, we had the breakfast on Sunday, which was ok - my made to order omelet was delivered to the wrong table, but it was good, once I did get it. I would say overall, not bad for the price.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Delaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 9 July 2014
Dear Delain,

Thank you for the positive comments on our property! I am glad you liked the location and comfort of our property. I am glad you liked the quality of food but I apologize for the incorrect delivery. Next time you are in town breakfast will be on me for you and others in the room!

Thank you!
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Geneseo
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

You can always count on Hilton for a nice clean room, great customer service and a restful stay! Front desk check in was simple and friendly, clean, quiet room and easy checkout. Would highly recommend for business or pleasure.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Crown929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 9 July 2014
Thank you for your nice comments on the convenience of our hotel! Our proximity to SUNY, Downtown Albany, Saratoga, and shopping make us ideal. If you are ever in the Capitol Region again make sure to say hello!

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

For a "mini" hotel, the services were far above average. Compared to Courtyard Marriot or Holiday Inn Express, this was far superior. It has room service (dinner only) that was decent, a bar, and breakfast-to-order. All were quite good. The staff is very good, if a little informal.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 9 July 2014
Thank you fr your positive comments about our hotel. I appreciate your insight based on your visits with our competitors. The next time you are in the Albany area I encourage you to be our guest again!

Thank you,
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speonk
1 review
5 of 5 bubbles Reviewed 25 June 2014

Julie and taylor were awsomw. Well prepared and know the local area. Their kidndness and support was what I needed. Thank you for going above and beyond. Thanks again for making the stay memorable. I recommend this location for anyone in the albany area.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank medicman51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review, 3 July 2014
Thank you for your nice comments pertaining to our staff! Julie and Tyler are very talented and outgoing individuals. I will ensure they receive your nice comments and are rewarded! The next time you are in the Capitol Region we would love to host you!
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Additional Information about Hilton Garden Inn Albany / SUNY Area

Property: Hilton Garden Inn Albany / SUNY Area
Address: 1389 Washington Ave, Albany, NY 12206-1009
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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