I read the reviews and feel like I stayed in another place. We came to Albany for a family event being held at Garden Inn. We arrived early and I inquired about checking in early. I knew it might not be possible. ( I was an hour and half before check in time). Didn't get a room early but desk clerk made a snarky remark about my family arriving early. I paid in full at booking but didnt book the breakfast deal. I inquired at check in about adding this and was told I couldn't add it because I pre-paid. (Must be an HHONORS perk????) Got my room. Having just spent my vacation at 2 other Hilton properties, I was disappointed in the room. While clean, it didn't look "refreshing". A/c was LOUD. Bed was horrible. It was noisy and like sleeping in a canoe. I actually went on line and read about their "sleep system". Beds at Hampton Inns and Hiltons I stayed in last week were comfortable. This bed has scratchy sheets , creaks with each move and sucks you into the middle. I think they should re - evaluate the "sleep system". I am going to photograph and send to company headquarters. Night desk staff saved me from panning this hotel completely. At least I will get HHonors points. Next week, it's back to the Hampton Inn. If you are traveling to Albany, there's 2 Hampton Inns. I suggest staying at either of those, especially if comfortable, quite beds matter.
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- Also Known As:
- Hilton Garden Inn Albany / Suny Area Hotel Albany
- Hilton Albany