I booked three rooms for my family members from Massachuettes to stay while attending my youngest daughter's High School graduation party. My 2 sisters and Mom checked in at 3pm according the hotel policy. After the party at my home, my sisters returned to the hotel for a swim in the pool. We went out to dinner with my Mom and 2 sister's families. During the dinner my sister, Becky received a phone call from her son and daughter who remained at home due to work. Their dog, Bruno had become ill and was having difficultly breathing.. By the time they had returned back to the hotel, they received the dreaded phone call that Bruno had died. They were stricken with grief that the family dog of 11 years was gone. They decided that they need to drive the 3 hours back home to be with their children. The Best Western Sovereign Hotel - Albany was wonderful about the whole situation.. They charge them nothing despite they used the pool and had checked in. They didn't have to be so sensitive about the situation, but they were. I have used this hotel for family events in the past, but now I have bigger incentive to book this hotel in the future. Being a dog owner, I know how great a loss a pet can be. It is nice to know a hotel can provide a "Sensitive heart" in a time of need, instead of just a place to stay over night.
- Official Description (provided by the hotel):
- Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more less
- Reservation Options:
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- Also Known As:
- Albany Best Western
- Best Western Albany