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“What is that smell?”

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Best Western Sovereign Hotel - Albany
Ranked #25 of 50 Hotels in Albany
upstate, NY
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What is that smell?”
Reviewed 28 July 2011

The entire hotel has a funky smell. You can change the carpets and put in new drapes, but it was funky. We were in town for a Baseball tournament and wanted cheap and close to ball field. That's all we got.

Staff was friendly but untrained in cleaning methods. Bathroom looked barely swept. Toilet had no cover on the tank. Towel rack fell off the wall when I pulled a towel off-said towel had a clump of hair attached to it (found out why the next morning).

TV was grainy and remote had no batteries or cover on it. A/C is not adequate to keep room cool. Furniture looked well beyond its years and mismatched, although the artwork looked new and was quite pleasant. go figure.

The pool area was the worst part. We walked in and the drains around the pool must have been clogged, so there was standing water all around, up to an inch deep. This is the first time that chlorine was not the first thing I smelled when entering a hotel pool. It was more like urine. No swimming for us. Totally skeeved us out.

Next morning we walked out of our room to find housekeeping folding the towels on the hallway floor (explaining the hair). The breakfast was powdered eggs, bitter coffee and overcrowded. Dunkin Donuts down the street.

Also, the elevators are as big port a potty and smell comparable. Trying to get a bell cart and 2 adults/2 kids in was a circus act. This was my first BW stay and certainly my last.

Looks like they spent money on making the place pretty, but ignored what needed to be fixed. You can polish a turd, but it's still a turd.

Room Tip: go next door to Days Inn or down the street to HI Express.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank suziwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SovereignHotel, General Manager at Best Western Sovereign Hotel - Albany, responded to this review, 1 August 2011
Dear Guest,

Please accept my apologies for your disappointing stay. We obviously have much room for improvement, and we will work on making the guest experience better. Know that we appreciate your feedback, as we would not be able to make any improvements without your thoughts. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Louisville, Kentucky
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2011

My brother & I traveled to Albany from KY to be with our mother during suregery on July 18. We didn't have a reservation, I called the hotel and asked if they had a room for 5 nights. They said they had a room through Weds. night but not for Thurs. Given the circumstances we agreed knowing we would probably have to move and be farther away from the hospital. The room was fine and the breakfast was good. We didn't really have a problem except one day they failed to leave clean washcloths. We called the front desk & they immediately brought clean clothes. On Thursday we knew that we could have to check out bacause of a convention. I went to the front desk and asked them if there was any way that we could stay one more night since we only needed Thurs. night. I told them we would be happy to move to another room if necessary but that we really need to stay. The gentlemen at the front desk checked and said that we could stay and we would not have to change rooms. We appreciated that so much because we were not familiar with the area and didn't want to try to find another hotel. Everyone was very helpful and truly made us feel better in a strange town since our mother had a stroke after surgery and it was a very trying period. Thank you for making the stay a little easier. ONE NOTE: if you stay here and go to the hospital, your room card will probably not work after you come back from the hospital. They said the hospital somehow wipes out the card. p.s. tried to work off stress one day and none of the excercise equipment worked. They also gave a us a medical discount because of our mother. GOB BLESS YOU FOR THAT!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank luckylab13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2011

I booked three rooms for my family members from Massachuettes to stay while attending my youngest daughter's High School graduation party. My 2 sisters and Mom checked in at 3pm according the hotel policy. After the party at my home, my sisters returned to the hotel for a swim in the pool. We went out to dinner with my Mom and 2 sister's families. During the dinner my sister, Becky received a phone call from her son and daughter who remained at home due to work. Their dog, Bruno had become ill and was having difficultly breathing.. By the time they had returned back to the hotel, they received the dreaded phone call that Bruno had died. They were stricken with grief that the family dog of 11 years was gone. They decided that they need to drive the 3 hours back home to be with their children. The Best Western Sovereign Hotel - Albany was wonderful about the whole situation.. They charge them nothing despite they used the pool and had checked in. They didn't have to be so sensitive about the situation, but they were. I have used this hotel for family events in the past, but now I have bigger incentive to book this hotel in the future. Being a dog owner, I know how great a loss a pet can be. It is nice to know a hotel can provide a "Sensitive heart" in a time of need, instead of just a place to stay over night.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dutchessmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upstate New York
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 July 2011

We have been staying at the Best Western Sovereign in Albany intermittently for several years. It is convenient to all sites but not right downtown, so it is a more peaceful setting. Rooms are neat and clean. Customer service is excellent. For one visit, a customer service agent called ahead and asked if we needed any special arrangements, and when we checked in, the desk clerk followed up with helpful suggestions. Price is reasonable. Full breakfast in the hotel restaurant is included. We've been very happy and will continue to stop here on overnight trips to Albany.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SophiesMom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2011

I had to make a last minute reservation for a stop over on the drive to Lake George. Travelling with an infant i needed a place that was clean and not too expensive. This was the place. Arrived late at night and check in was fast and easy. Room was fine and clean, had a microwave and fridge which was great. Comfortable night's sleep was what we needed and we got it here. Breakfast was included and while nothing fancy it was perfectly fine. I felt I got a great value here.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmhanigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2011

Accomodations and amenities equivalent to a 4 star hotel inclusive of excellent personnel.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cishepherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guelph, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 July 2011

We made a stop here on our journey to cape cod and just needed basic accommodations which this location provided. Rooms are showing their age but otherwise clean. Building could use more accessible ramps for loading luggage that are convenient. The front desk was very courteous and helpful. They even called into our room to check that everything was to our satisfaction. Decent sized pool, though they were short on pool towels. Fitness room is very tiny and treadmill not working, leaving you with 2 other machines to choose from. Free breakfast had excellent service to keep things warm and the tables clean. Right across from University of Albany. Would go again, but only as a quick stopover.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ActiveUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SovereignHotel, General Manager at Best Western Sovereign Hotel - Albany, responded to this review, 20 July 2011
Thank you for your kind words. We are working on renovating our property, so we hope that you give us another opportunity to see our updates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Sovereign Hotel - Albany

Property: Best Western Sovereign Hotel - Albany
Address: 1228 Western Avenue, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 50 Hotels in Albany
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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