The entire hotel has a funky smell. You can change the carpets and put in new drapes, but it was funky. We were in town for a Baseball tournament and wanted cheap and close to ball field. That's all we got.
Staff was friendly but untrained in cleaning methods. Bathroom looked barely swept. Toilet had no cover on the tank. Towel rack fell off the wall when I pulled a towel off-said towel had a clump of hair attached to it (found out why the next morning).
TV was grainy and remote had no batteries or cover on it. A/C is not adequate to keep room cool. Furniture looked well beyond its years and mismatched, although the artwork looked new and was quite pleasant. go figure.
The pool area was the worst part. We walked in and the drains around the pool must have been clogged, so there was standing water all around, up to an inch deep. This is the first time that chlorine was not the first thing I smelled when entering a hotel pool. It was more like urine. No swimming for us. Totally skeeved us out.
Next morning we walked out of our room to find housekeeping folding the towels on the hallway floor (explaining the hair). The breakfast was powdered eggs, bitter coffee and overcrowded. Dunkin Donuts down the street.
Also, the elevators are as big port a potty and smell comparable. Trying to get a bell cart and 2 adults/2 kids in was a circus act. This was my first BW stay and certainly my last.
Looks like they spent money on making the place pretty, but ignored what needed to be fixed. You can polish a turd, but it's still a turd.
- Official Description (provided by the hotel):
- Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more less
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- Also Known As:
- Albany Best Western
- Best Western Albany