We have stayed here to visit family often--at least twice a year. This past visit, we called to confirm from the highway and got an extremely rude receptionist. Also, I accidentally left some clothing items behind in the hotel room, but called the next day. They 'never found' them, but said they would check. I never got a call back. I know it's the guest's responsibility to pack everything up, but I think a 24-hour lost 'n found policy wouldn't hurt either; I was even willing to pay shipping fees. Rooms are usually under-cleaned, but the hotel's adequate--the best part being the location and hot breakfast.
- Official Description (provided by the hotel):
- Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more less
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- Also Known As:
- Albany Best Western
- Best Western Albany