We've stayed here many times in the past and never have had this kind of experience. Upon arriving I asked front desk staff if the hotel was remolded in the past 2 years and she explained it wouldn't be cost effective to remodel an entire room but 30 rooms were updated and I requested one of those rooms. She didn't know which rooms were updated so we got what we got. Our rooms furniture was old, scratched and one of the drawers didn't close properly. The walls needed painted. My rooms ironing board was missing and I requested one which took 2 hours to arrive. Proper socket covers were affixed to outlets. A table with 2 chairs for eating and a desk with a chair for working. Internet was very slow but free. The room was non smoking but the sheer curtain looked like it had a burn hole in it. The privacy curtains were old and water spotted on bottom. The windows needed a good cleaning inside and out. We mentioned cleaning the inside to 2 of the housekeeping staff after the first one neglected to inform us it was maintenance departments responsibility to clean them which never got done even after speaking to the second housekeeping staff member.
The tub was worn and needed a good bleaching job. the shower head was functional but not secured to wall properly as well as the faucet. It is NOT my responsibility to report these issues to the front desk as they stated I should have upon my leaving. It is the managements responsibility to check each room and fix, replace and clean them before renting these rooms out to the public. Housekeeping can clean just so much with what the hotel's condition was in.
I used the hotels work out room and mentioned to the front desk staff when is that room cleaned. She checked and said around 5 each day as the equipment and floor needed to be cleaned and no where was the remote to the tv found. The next day the remote was visible but the place was still dirty.
The hotel is located to several restaurants and stores.
- Official Description (provided by the hotel):
- The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Albany Airport Hotel Albany
- Albany Best Western