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“Pleasant surprise” 4 of 5 bubbles
Review of Express Inn & Suites

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Express Inn & Suites
Ranked #20 of 50 Hotels in Albany
Certificate of Excellence
MA
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Pleasant surprise”
4 of 5 bubbles Reviewed 22 July 2014

The hotel where we usually stay was already full so we booked the Comfort Inn because it was in the same area and close to the "Northway". The standard room was small but it suited our needs. The room was clean and comfortable, it appeared to have been recently renovated.The bedding equaled higher priced hotels. The wifi worked well. Although the hotel was fully booked for the weekend,noise was not an issue.The hotel staff was friendly and helpful. The Comfort Inn was a great value and we would definitely return

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roushmobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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215 reviews from our community

Traveller rating
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    28
    14
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
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English first
Montreal
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Have you ever made a fatal and "unchangeable" error? I did, but Comfort Inn, Wolf Rd., corrected it, to our great surprise and joy.
What happened? I made one of those paid in advance reservations that can't be changed and accidentally clicked on the "smoking room" reservation square. Immediately I picked up the phone, called the Comfort Inn, Wolf Rd., in Albany, where my wife and I have stayed several times, and asked if they could alter the reservation. There were non-smoking rooms open on our date, and they were glad to make the change. "It's an easy mistake to make," said the person in charge. Maybe so, but when you're allergic to tobacco smoke, it's one of those fatal errors that you pray can be corrected. And it was.
About the hotel. It's clean, well-furnished, and quiet -- even the room heater/air conditioner is quiet and efficient. The TV has multiple channels, and the Wifi is free. It's located across from a major mall, including PK Chang's and Cheesecake Factory, with other restaurants, like Bucca di Beppo family style Italian eatery, equally close. Breakfast with some fresh fruit is included in the AM. The hotel feels competent in every way. No, it's not a luxury hotel, but a hotel that changes the "unchangeable" error and delivers a welcoming stay makes me feel like I'm traveling deluxe.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Proqual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McGraw, New York
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 21 July 2014 via mobile

I was very pleased to bev greeted by a friendly counter person who told me I had been upgraded to a suite. The room was larger than I have had on prior visits and quite roomy and clean. I have been here before and find that they have made some improvements.

Although there is still room for improvement in the common areas and entrances, they are making strides.

Stayed July 2014, travelled on business
Helpful?
1 Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pleasant valley
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

The room was small but clean and comfy. breakfast had everything including fresh fruit that was perfectly ripe. The breakfast area was very spacious. The pool wasn't huge but was indoors which was nice as it was a rainy evening. Stayed 1 night with my granddaughter and of course her favorite thing was the pool..! Also great location, right across from the mall and near restaurants. Even though it was on a busy street the room was very quiet.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank mercPleasantValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 July 2014

This past weekend we were visiting family in Colonie, NY. and once again we stayed at this very convenient hotel and the Colonie Mall is directly across the street. It Couldn't get better than this. Our suite was clean and comfortable. The staff was wonderful. The hotel manager and desk clerk couldn't have been more helpful when I was having a problem with my choice privileges account. Our thank you to you both. The only complaint I have are the eggs Served at the breakfast bar. Their frozen circles just don't taste like eggs. However the coffee is as good as the finest coffee shops. We'll be back in August for another stay.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Freudie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littlestown, Pennsylvania
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 13 July 2014 via mobile

We stayed overnight on our way to an Adirondack vacation. Our two rooms were ready, check in was smooth and the accommodations were fine. Breakfast was good - standard comfort Inn, but well presented. The breakfast area is particularly large. My daughter, who came down after 9:00, found that some items had run out, but we had no trouble at 8:15. Overall a quite nice experience.

Stayed July 2014, travelled with family
Helpful?
Thank wittj155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dallas tx
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 21 June 2014

Good location, average breakfast. Not so clean. Very bad smelling. Stayed here for couple of nights. Chose this hotel for smoking room availability. Nearby to all eating joints. Nice mall across the street.

Nothing else worth mentioning.

Room Tip: Look for other good hotels in Wolfe road and I am sure there are many.
See more room tips
  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank testingtest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Express Inn & Suites

Property: Express Inn & Suites
Address: 16 Wolf Road, Albany, NY 12205 (Formerly Comfort Inn & Suites / Wolf Road)
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Albany
#12 Business Hotel in Albany
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Express Inn & Suites 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn And Suites / Wolf Road
Comfort Inn & Suites / Wolf Road Hotel Albany
Days Inn Albany
Albany Days Inn

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