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“Very disappointed.” 2 of 5 bubbles
Review of Hampton Inn Albany - Wolf Road (Airport)

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Hampton Inn Albany - Wolf Road (Airport)
Ranked #12 of 50 Hotels in Albany
Certificate of Excellence
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very disappointed.”
2 of 5 bubbles Reviewed 12 May 2014

We've stayed at this Hampton many times visiting family in the area but won't be again. The king -sized bed was broken which we didn't discover till we got into it and by then it was late and we decided not to try to move into a different room. In the morning I contacted the front desk and we did change rooms but our request seemed to annoy the desk attendant.
We planned on having oatmeal for breakfast but they had run out of the prepared kind and offered only little packets. We didn't eat breakfast there the second morning.
The second room had two beds which was fine and was cleaner than the one with the sagging king bed. When we left we were asked if everything was fine and when we said, "Well, actually no it wasn't" and explained why...again. The person responded "Okay." Okay?? Very disappointing.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lorac112237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 14 May 2014
Dear Lorac112237,
Thank you for taking the time to share feedback on your recent stay with us. We appreciate your honest input on our service and appointment and apologize you were not comfortable in your original room. We have shared your comments on guestroom amenities as well as breakfast and service with our team and we will use them as we continue to improve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.
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609 reviews from our community

Traveller rating
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    121
    30
    19
See reviews for
149
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212
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
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English first
Yukon, Oklahoma
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 April 2014 via mobile

I stay in many Hampton Inns throughout the year and this one has really impressed me. The driver that picked me up at the airport was upbeat and very personable. The lady at the front desk really went out of her way to make sure I was comfortable and had everything I needed. The location is very quiet and clean. Quiet is not a normal experience for me at Hamptons as they are generally on the side of busy highways. Beware though, there is another Hampton Airport here and the shuttle driver is surely and a jerk..... Make sure you book at the Wolfe Road location! I will be back.

Stayed April 2014, travelled on business
Helpful?
Thank MuskokieinOkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 14 May 2014
Hi MuskokieinOkie,
Thank you for the review of your recent stay. We never get tired of hearing how much our guests enjoy their stay with us and we're so happy that you found everyone to be so welcoming! We have the best staff here and we are certainly appreciative of all they do, we will be sure to pass your comments along to them. We look forward to your future stays with us!
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Cincinnati, United States
1 review
5 of 5 bubbles Reviewed 28 April 2014

This is an excellent choice and I plan on returning every time I am in Albany, New York which is several times per year. You will also find that this is in a convenient location for conducting business or access to the Route 87 Northway

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 14 May 2014
Hi David M,

Thank you for leaving us a review. We are thrilled that you enjoyed your stay with us and found us to be a convenient location. We are looking forward to welcoming you back and we thank you for making us your preferred location in Albany!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

Very nice place to stay. Good location to airport and interstate highways. Quiet, comfortable, well appointed room. Lobby nice and roomy. Breakfast bar pretty good. Lobby made us feel welcome. Staff knowledgeable and very accommodating.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Micheal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 25 April 2014
Hello Micheal M,

Thank you for the review of your recent stay! We're glad to hear that you enjoyed the breakfast and amenities the hotel provides and that you found the staff to be friendly and accommodating. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermitage TN, United States
1 review
5 of 5 bubbles Reviewed 19 April 2014

My wife, In-laws, and I were very pleased with the facility itself and especially it's location. We flew in on Southwest and it was a 5 minute drive from the airport. Several quality restaurants are within a 3-5 minute drive plus downtown Albany is no more than 10 minutes away. The staff was very friendly, the continental breakfast was adequate also. We'd definitely stay here again if the opportunity presented itself.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 25 April 2014
Hi Larry G!

Thank you for taking the time to leave us a review! We're so glad that you enjoyed your stay with us and found us to be a convenient location for your travels. We certainly hope that we will see you again the next time you are in Albany!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

Considering we paid little for the room, it was just fine. Right off I-87, near the Albany Airport, lots of parking. Room was as expected... wish the bed had been a queen instead of a double. Heat/air conditioning was blessedly quiet. Pillows were exceptionally lumpy; comforter was heavy. Bathroom was OK, nice that the amenities were not overly perfumed. Complimentary breakfast was better than most free breakfasts, and the coffee was good. Front desk people were very friendly. The hotel is relatively quiet (it's plunked down in a residential neighborhood).

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Voyageur_americain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 25 April 2014
Hi Voyageur_Americain,

Thank you for your review, we're glad that you had a nice stay and found the complimentary breakfast to be enjoyable. While pillows and comforters are a personal preference, we're sorry if you did not enjoy them as much as we would hope. However, we do have a great hard-working team here and we're glad that you found them to be friendly! We hope to be able to welcome you back the next time you are in Albany.
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Baldwinsville, United States
1 review
5 of 5 bubbles Reviewed 9 April 2014

Our organization for AAU Basketball travels alot out of town and every time we come out Albany way we prefer to stay @ this Hampton Inn. Comfort, Quality, Excellent Customer Service! A solid 10 stay! I would recommend this hotel for ANY trip that an individual would take.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Front Office Manager at Hampton Inn Albany - Wolf Road (Airport), responded to this review, 17 April 2014
Hello Teresa M!

Wow! Thank you for such a nice review! We love our sports team that come in to stay with us and we're so happy that you have enjoyed your stays with us. We look forward to welcoming your team again when you are in Albany!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Albany - Wolf Road (Airport)

Property: Hampton Inn Albany - Wolf Road (Airport)
Address: 10 Ulenski Dr, Albany, NY 12205
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Albany
#11 Business Hotel in Albany
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Albany - Wolf Road (Airport) 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
Welcome to the Hampton Inn Albany-Wolf Road (Airport) hotel, located 1.5 miles from Albany International Airport. Use our complimentary airport shuttle for the short ride to our conveniently located Albany, NY hotel. Surrounded by trees in a quiet rural setting, our hotel is a tranquil retreat when you travel to Albany. Historic downtown Albany and the New York State Capitol are only six miles away.We are within one mile of shopping and restaurants at the Colonie Center Mall. Visit Times Union Center and Palace Theatre, or take an Albany Aqua Ducks tour on the Hudson River. Explore the historic Shaker settlement at the Shaker Heritage Society, and tour the Schuyler Mansion, a Georgian home built by a Revolutionary War general.We are also a short drive to the Saratoga Race Course and close to colleges such as Union College, Siena College, Rensselaer Polytechnic Institute and U-Albany. If you’re here for business, we are close to many Fortune 500 companies, and Nano Technology Manufacturing is just minutes away.Reserve one of our 153 guest rooms featuring king-sized or double beds. Select a king room with sofa bed and large work desk. Connect to free high-speed internet access to surf the web. Get some work done at the desk or use the convenient lap desk as you relax on the bed. Watch your favorite premium cable channels on the 32-inch HDTV. Show your room key and work out for free at the Rudi Ciccotti Center. ... more   less 
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Also Known As:
Hampton Inn Albany - Wolf Road (Airport) Hotel Albany
Albany Hampton Inn

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