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“Liked it most of the way” 4 of 5 bubbles
Review of Albany Marriott

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Albany Marriott
Ranked #17 of 50 Hotels in Albany
Tuscaloosa, Alabama
Level Contributor
301 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Liked it most of the way”
4 of 5 bubbles Reviewed 29 July 2014 via mobile

Was there for Baseball Hall of Fame Induction-- found everything to be first rate with the exception of the front desk... They were too slow at check in and could not find bill for incidentals when I was checking out-- shuttle service from and to the airport was outstanding-- breakfast was great, dinner not so great. Room was small but comfortable.

Stayed July 2014
Helpful?
1 Thank Kwajkid007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, General Manager at Albany Marriott, responded to this review, 30 July 2014
Thank you for your review, we are happy that you were happy that you enjoyed your stay. I apologize that you were not pleased with the service upon departure and check in.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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485 reviews from our community

Traveller rating
    113
    172
    118
    59
    23
See reviews for
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221
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Falmouth, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 26 July 2014 via mobile

Loved the comfortable beds and pillows. Rooms need updating especially the bathrooms. Our bathroom did not have a fan and the plumbing needed fixing. The bathtub did not hold water and the shower would not stop dripping when the faucet was on. When I turned off the faucet it continued to drip. I told the man standing by the desk on the way out and he wrote all the problems down. The staff were wonderful.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Becky63_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Albany Marriott, responded to this review, 27 July 2014
Thank you for taking the time to review your stay on TripAdvisor. We appreciate you taking the time to mention out staff and apologize for the issues you had with your room. I am glad to hear that one of our associates noted your issues and I am sure that they were taken care of for the next guest. Thank you for your courtesy and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
119 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

I'd give a 3-1/2 if available, but it didn't deserve a 4. The entire hotel staff in all aspects is top notch, rarely have I found better service and management. However, the hotel is fairly run down, and actually not a very good value. The hotel is hard to find, there's a very small sign on the street (Wolf Rd.), but the hotel is set back from the road, and if you miss the sign, you'll never see the hotel. The hotel doesn't have the feel of a Marriott brand, at least not the one's I've stayed at. The room was very dated. A/C unit old and loud, carpet wearing, bathroom fixtures getting rusty, furniture not worthy of a garage sale. The bed however was very comfortable and restful. Ample, comfortable blankets and pillows

If you're in the area for business, this may be the hotel for you. Otherwise, there are better values in the immediate area.

Room Tip: The sign is very small and easy to miss because the hotel is removed from the road.
See more room tips
  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 9999Tr_Av_El_Er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, Manager at Albany Marriott, responded to this review, 27 July 2014
Thank you very much for taking the time to review your stay on Trip Advisor. We truly appreciate that you shared this information. I am glad to read that you thought our staff was top notch.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, Delaware
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

We stayed at this property last year. Again I have found it to be clean, comfortable, and well managed. The restaurant at first look seemed pricey but the quantity of food on the plate could be easily shared. This is not a resort! While it has the amenities that you would expect from a chain it is the type of hotel for a quick stay while in the area.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank babs91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayland, New York
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

We stayed here for 3 nights for a convention in July 2014. We had excellent service both from the front desk and housekeeping. The beds are comfortable and the rooms are clean and quiet.
We had a problem with something backing up into the bathtub and within 5 minutes of calling at 8 PM someone was there to explain the cause, fix the problem and clean the tub. :) Wireless Internet is available but is not free unless you ask.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank slev415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, General Manager at Albany Marriott, responded to this review, 23 July 2014
Dear slev415,

Thank you for your review and we are very pleased that you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa Florida
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

I think there is something wrong when Marriott brands don't live up to their hierarchy. I've stayed at many of their more moderately priced hotels that were better than this hotel. At some point they should just tear down the older facilities and build a new one. Hotel lobby was updated and very modern but room hallways didn't seem air conditioned, bathrooms small with instruction stickers on shower handles, beds very soft, AC unit in room looked like old motel type. That being said, the location is close to the airport and staff was very pleasant. Concierge lounge had awesome food and very attentive service. We don't need onsite restaurant - so we'll definitely try a newer property next time in Albany.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank cityplaner1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, General Manager at Albany Marriott, responded to this review, 20 July 2014
Dear cityplaner1234,

Thank you for sharing your experience at the Albany Marriott. we a re happy that you enjoyed service at the Concierge Lounge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We stayed here for only one night. Our room was clean and big enough, beds were comfortable. My only minor complaint was the lack of free internet. We were able to get two adult continental breakfast coupons which we upgraded to the buffet for $4 each and our 2 children weren't expensive at all(can't recall the price). The breakfast was very good! Worth the price if you do have to pay. The front desk and employees at breakfast were quite friendly. The pool was fun for my son to enjoy and they stay open until 11, which is good for those that get a late start or check in after dinner.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank SillySallyNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd R, General Manager at Albany Marriott, responded to this review, 18 July 2014
Dear Silly Sally New Jersey,
Thank you for taking the time to provide us with your feedback of your families recent trip at our hotel. We are thrilled to hear that you had a great time. My entire teams goal is to ensure that our guest always have an enjoyable relaxing time while staying at our hotel. We look forward to seeing you on any future travels to the Albany area. Happy Summer!
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Albany Marriott

Property: Albany Marriott
Address: 189 Wolf Road, Albany, NY 12205-1123
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 50 Hotels in Albany
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Albany Marriott 3.5*
Number of rooms: 359
Official Description (provided by the hotel):
Revel in rare blends of style and structure at the Albany Marriott. Our conveniently positioned Wolf Road hotel is just a short trip from Albany International Airport showcasing convenience for all travelers. Our spacious, thoughtfully crafted hotel rooms feature top-tiered amenities built for relaxation and a ergonomic work area. ... more   less 
Reservation Options:
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Also Known As:
Albany Marriott Hotel Albany
Marriott Albany

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