We stay here because there's no pet charge. We won't be staying here again. We asked for and got an ADA superior king. Here's what we found:
The sink drain was slow
The toilet kept flushing
Fecal matter attached to inside of toilet
No toiletries except 1 bar of new soap and a well-used bar of old soap left in shower
No ironing board or iron as advertised on the room key folder
Luggage rack unstable due to one of the legs being short
Desk clerk said there was no one who could clean. We asked for an adjustment on our rate and he told us that he'd note it but couldn't guarantee we'd get it. He did offer to give us another room, but we'd brought in all our stuff and were very tired--and we hadn't discovered other problems yet.
Irony is that when we stayed in similar room here in October 2013, same thing happened but twist: there was shampoo and new soap and the toilet didn't keep running. However, the light over the sink was out. Someone WAS on duty but came with a 4-ft fluorescent light for a two-foot fixture. Sink came away from wall, same slow drain, and towel bar came away from wall. This in an ADA room!
We were comped on that occasion.
We are not out to scam this company but this is a recurring problem that oddly seems to have arisen after the place was remodeled!
- Official Description (provided by the hotel):
- Albany is the capital city of New York State, located at the southern gateway to the magnificent Adirondacks and the northern edge of the scenic Hudson River Valley. Vermont and Western Massachusetts are less than an hour's drive away, we're midway between Syracuse and New York City along the New York State Thruway. At Red Roof Inn Albany Airport, we're proud of our city and its heritage, and want to make your stay here as comfortable as possible. We offer Wi-Fi Internet connectivity in all guest rooms, voice mail in all guest rooms, elevator service, and the convenience of exterior corridors. Take advantage of our meeting facilities, our proximity to nearby restaurants, pick-up and drop off laundry service, discounts at local fitness facilities, and our pet-friendly hospitality! When coming to New York's capital district, enjoy our convenient, remodeled Red Roof Inn Albany Airport, your best economy lodging choice in New York's capital district! ... more less
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- Also Known As:
- Red Roof Inn Albany Airport Hotel Albany
- Albany Red Roof Inn