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“One night stay”

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Holiday Inn Express Albany - Downtown
Ranked #18 of 50 Hotels in Albany
Wilmington, Delaware
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“One night stay”
Reviewed 18 November 2011

Stayed one night before a morning business meeting. Area around hotel does seem a bit seedy. One abandoned bus station and one functioning bus station. A lot of empty buildings in the surrounding area. Check-in went smoothly, but when I got to my 4th floor room it reeked of smoke. Only the third floor is supposed to be smoking, but I get the impression that people don't pay a lot of attention to that. Went downstairs and got a room on the 2nd floor.

Overall, the room was okay. Bed was very comfortable. TVs are flat screen but very small and not the best reception. Wireless worked fairly well. Shower in the bathroom was a bit grungy. View was of highway and roof. The highway noise was a bit noticable in the morning, but not too bad.

Didn't use the "fitness center" which looked to be about three pieces of cardio equipment. Large open area with tv and fireplace and the breakfast area. Whole area had an unpleasant odor and there was a large carpet shampooer sitting in the middle of the room.

Not impressed with the breakfast although I was entertained by the pancake making machine. Would have been nice to have some fresh fruit. The coffee was awful.

They have shuttle service which we used to go to dinner even though the restaurant was very close (Franklin Tower). The shuttle driver was very friendly as was the rest of the staff.

  • Stayed November 2011, travelled on business
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Helpful?
2 Thank ashleyrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimDOS, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review, 21 November 2011
Dear ashleyrm
Thank you for your recent stay with us at the Holiday Inn Express Albany Downtown. Your comments and feedback have been shared with our employees and we are dedicated to making our guests 100% satisfied. We continue to strive in guest service and we look forward to having you return to the Clearwater area and we hope that you will stay with us again.
Sincerely,
Holiday Inn Express Management Team
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469 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Saint Sauveur des Monts, Canada
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 November 2011

This hotel is not up to Holiday Inn standards ,,austere ,,not too clean food is sub par ,,wish i did not have to give it any stars

Room Tip: no advice from me ,,a good room would be elsewhere
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  • Stayed December 2010, travelled on business
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Helpful?
4 Thank paul r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimDOS, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review, 21 November 2011
Dear Paul r
Thank you for your recent stay with us at the Holiday Inn Express Albany Downtown. We appreciate your comments and feedback and I have shared this information with our housekeeping supervisor. Our staff is dedicated to making our guests 100% satisfied and we hope that you will call upon us the next time you’re in the Albany area.
Sincerely,
Holiday Inn Express Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
174 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 16 November 2011

Worst night in a hotel ever. I wasn't the only one, the British tourists ahead me on line at checkout were complaining 100 times more than I was.
In the middle of nowhere but rundown buildings. The room smelled of smoke and who knows what else -- terrible. Woke up with allergic reaction. Complained to front desk but nothing was done.
Breakfast- pretty awful. Same with the "gym"..Couldn't figure out the exercise bike seat.
Steam room was broken.
Sent a letter, as I am a Priority Club member and to the hotel manager directly and she never responded. We cut our trip short after this night and went straight home.

  • Stayed September 2011, travelled as a couple
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Helpful?
2 Thank lexi1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimDOS, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review, 21 November 2011
Dear lexy1980,

We appreciate your comments and feedback regarding your stay with us. We are dedicated to customer service and satisfaction. We apologize that you were not satisfied with your stay with us. This is the first our team has heard of the issues you experienced, having not received a letter from you or Priority Club. We have shared this response with our team members to ensure that when our hotel has a large group in house we are taking the necessary steps to ensure that all of our guests have an enjoyable stay. If you are planning on coming to the Albany area, we hope that you will try us again for a better experience.

Cordially,
The Management Team of the Holiday Inn Express- Albany Downtown
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Seattle
Level 5 Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 October 2011

I stayed here one night coming back from Montreal on the way to Boston. I choose it because of its close proximity to the train station. I am not sure why there is a hotel here, other than that there is college administrative buildings down the street. The hotel is located near a Greyhound station, run down buildings, a major highway and the railroad. There are no places really to eat near by; a shuttle is available to take you places, but it would be really nice to walk somewhere to eat. I wasn't expecting any type of view, but would prefer a view from the room that is not a highway. Room was nice and large and the staff was very friendly. The breakfast was just okay; it would help if the tables were cleaned more frequently between guests. I wouldn't recommend staying here unless you have a car.

  • Stayed September 2011, travelled solo
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Helpful?
1 Thank Nuts4TravelSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 October 2011

We took the train up to Albany for 1 night to see Keb' Mo (great concert). We were only there for the concert so a Holiday Inn seemed a good idea. Cost was $115 (booked from Australia). The reception staff were very friendly and helpful - our room was not ready went we went up but that was quickly remedied (another room) and apologies made (mistakes happen so no biggie). The room was clean, pleasant - no outlook but it is downtown under overpasses etc. They shuttled us to the Egg for concert and picked us up after so that was great. We thought it was great value for money and would recommend.

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
Thank JaneneCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 September 2011

Good hotel close to highway , bus station and within walking distance to downtown.
Clean, comfortable and quiet room. King size room was larger and nicer than some full size Holiday Inns.Best Express I have been in. Free parking.
Good hot and cold complimentary breakfast.

  • Stayed September 2011, travelled as a couple
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Helpful?
Thank traveller0752_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chorley
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 September 2011

The only reason I haven't given this hotel five stars is it's location. Although it is only a short taxi ride away from downtown Albany the area it is located is run down. However, once inside this hotel and everything is superb. There is a pool on the ground floor, the breakfast room has everything you need to fill your appetite. The rooms are well located and large and there is a free pick up from and to the airport or train station which is a great bonus. The reception staff were very friendly and helpful at all times.

Room Tip: I think they are good rooms.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank dorisday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Albany - Downtown

Property: Holiday Inn Express Albany - Downtown
Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 50 Hotels in Albany
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to The Times Union Center, Albany Capital Center,The State Capitol, Empire State Plaza and the Port of Albany. Our courtesy shuttle runs from 7am-11pm Monday through Friday and can pick you up at the Rensselaer Amtrak Station or airport for free! We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn

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