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“Pleasantly surprised!!”

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Holiday Inn Express Albany - Downtown
Ranked #18 of 50 Hotels in Albany
Reviewed 10 March 2014

Check-in was a breeze, and it included cookies. Our room was across from the elevator, so I expected noise and commotion outside our door, but it never materialized. Everything was clean, clean, clean! As per my usual routine, I wipe surfaces, remote, switches, etc with wipes before settling in, and the wipes were clean too! I loved the triple sheets, and the bed was unusually comfy. Even though I toss and turn the first night of a stay, I slept soundly. It was super cold out and we hated the thought of going out to eat, so the desk clerk gave us a selection of menus that delivered to our room. The next morning we had the usual ho-hum breakfast--ready-made 'omelets', sausage, cereal, etc--but it was plentiful and the attendants watchful. We needed transportation to the Capitol and the shuttle was convenient, timely and fun. (The driver played a cashless version of the game "Cash Cab" on the way downtown.) We left our cars in the hotel lot, and even though we weren't staying a second night, the shuttle came to the Capitol to pick us up at the end of the day. The staff was accomodating, helpful, and made our stay very enjoyable.

Room Tip: Didn't have any problem with noise even across from the elevator. Let them know if you would rat...
  • Stayed: March 2014, travelled on business
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2  Thank Livetotell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 12 March 2014

Dear Livetotell,

Thank you for taking the time to write a review about your experience here at the hotel. We are sharing your comments with our staff so they know their hard work is appreciated. We look forward to having you back with us the next time you need to stay over in Albany.

Safe and happy travels~
Carol Robinson
Director of Sales

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Reviewed 2 March 2014

The room I booked was not available when I arrived. The staff was friendly, seems genuinely concerned, and went above and beyond to correct the issue. The hotel was clean and partners with a nearby restaurant for a discount.

  • Stayed: March 2014
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Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 5 March 2014

Dear Kevin R,

Thank you for taking the time to write a review. We are so pleased to hear how effective our staff was in handling your concern to your satisfaction. We look forward to having you back with us the next time you need a place to stay in Albany, NY.

Safe and happy travels~
Carol Robinson
Director of Sales

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Reviewed 18 February 2014

I recently brought a group of 13 people to Albany and stayed at the Holiday Inn Express Albany - Downtown for the first time. I have been making this trip each year always with a group of 12-20 people. From the very start my experience was a good one. I worked with the Director of Sales who assisted me with getting all paperwork in ahead of time so when we arrived we were checked in and on our way to our rooms in less than 10 minutes. Amazing.

Our rooms were all beautiful. The beds were great, all amenities that one could ask for were there.

The breakfast in the morning was memorable. Everyone was amazed at the variety of items and how delicious everything was.

We know where we will be staying in the future. We had no issues with parking, and if you have ever stayed in downtown Albany, that is no small fete. The hotel staff could not have been better. It was a great experience!

  • Stayed: February 2014, travelled on business
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1  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 5 March 2014

Dear Sandra,

Thank you for taking the time to write a review about your experience with the hotel. It was a pleasure to work with you and I look forward to doing so again in the near future. Please feel free to contact me should you find yourself needing a place to stay here in Albany between now and then.

Safe and happy travels~
Carol Robinson
Director of Sales.

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Reviewed 14 February 2014

We stayed at holiday inn express downtown Albany NY. Rose is an asset to your company. Since 4:30am this morning, February. 14, 2014, she did everything in her power to help us get to amtrak with the severe snow storm going on. I would like her supervisor to know this information because without her help we would have probably been stranded there. Rose Smith deserves so much credit and praise for her dedicated service in helping others!!! I will always ask for her when we go back!!

  • Stayed: February 2014, travelled with family
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Thank April509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 15 February 2014

Dear April509,

Thank you for taking the time to write a review about your experience here at the hotel We agree with your review, we are very lucky to have such a dedicated employee working with us. We look forward to having you stay with us again in the future and your comments here have been shared with Rose and her supervisor.

Safe and happy travels~
Carol Robinson
Director of Sales

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Reviewed 3 January 2014

From the driver who picked us up, to Sam who checked us into this wonderful Holiday Inn Express experience, it has been an enjoyable experience. Mike was very helpful as our shuttle driver taking us to a local eatery for dinner. The hotel staff from house keeping to the staff who prepared breakfast were friendly and very helpful. Highly recommend this hotel for a short visit or longer vacation.

  • Stayed: January 2014, travelled with friends
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Thank whistlepunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 15 January 2014

Dear Whistlepunk,

Thank you for taking the time to write a review about your experience with the hotel and its staff. We are very fortunate to have Mike, Sam and other long term employees that work so well with each other and pride themselves on the job at hand. I will certainly pass along your feedback. we look forward to having you stay with us again the next time you are in Albany, NY.

Safe and happy travels~
Carol Robinson
Director of Sales

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Reviewed 16 December 2013

We recently stayed here while attending a concert at the Times Union Center. The rooms were adequate for a Holiday Inn X-Press, very clean, and the staff were attentive to our needs. They do have an indoor pool, plus a free continental breakfast, with a couple of hot items The BIG plus for us was the complimentary shuttle provided by the Hotel to our concert. The show was only 3 blocks away, but the night of the show was preceded by a snowstorm, and needless to say, the shuttle was invaluable. All in all, it was a nice getaway hotel.

  • Stayed: December 2013, travelled as a couple
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Thank dziadzu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 15 January 2014

Dear dziadzu1,

Thank you for taking the time to write a review about your experience with you stay with us. We are pleased to hear that you enjoyed yourself and we able to take advantage of our shuttle. We look forward to having you back as our guest the next time you need a stay in Albany, NY.

Safe and happy travels~
Carol Robinson
Director of Sales

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Reviewed 6 December 2013

The staff was wonderful. They were more than helpful. My family and I have a Christmas tradition in Albany and always use this hotel. The location is wonderful. It is in walking distance to the show we went to and places to dine. Staff was very helpful with suggestions, etc.

Room Tip: Had a second floor room. Was very quiet. Room was nice size for a double and really large for a kin...
  • Stayed: December 2013, travelled with family
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1  Thank theodora m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this reviewResponded 9 December 2013

Dear Theodora,

It was a pleasure to work with you and have you and your family as our guests. Thank you for taking the time to write us a review about your experience with us. I look forward to working with you again in the coming year. We hope you and your family have a Merry Christmas and a Happy New Year!

Safe and happy travels~
Carol Robinson
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 50 Hotels in Albany
Price Range: £88 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to The Times Union Center, Albany Capital Center,The State Capitol, Empire State Plaza and the Port of Albany. Our courtesy shuttle runs from 7am-11pm Monday through Friday and can pick you up at the Rensselaer Amtrak Station or airport for free! We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn

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