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“Enjoyable”

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Holiday Inn Express Albany - Downtown
Ranked #17 of 50 Hotels in Albany
Elmira, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable”
Reviewed 31 July 2014

My Husband and I were married and traveled 3 hours to stop at this hotel on the way to our honeymoon destination. the room was beautiful, and the complimentary breakfast was so great, My only complaints are - the smoke free room we were given was full of smoke. So that took a little getting used to, and the location wasnt the best.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sarrahkathryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, 2 August 2014
Greetings Sarrahkathryn,

Congratulations on your marriage and we are thrilled that we had an opportunity to have you as our guests as you two start your life journey together.
When guests smoke in nonsmoking areas it does pose a challenge and we are focused on finding a solution to that issue. I apologize that this impacted your stay and would like an opportunity to host you guys on your return trip.
Thanks for taking the time to write a review, we wish you Happy and Safe travels!
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469 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 July 2014 via mobile

Stayed there for one night with my family - parents with my 2 sisters. Nice place to stay and staff members are very helpful. They are always willing to answer queries. The hotel has a huge empty space in the middle of lobby...not sure what it is for...by the way, we also enjoyed the pool and hot pool.

Stayed July 2014, travelled with family
Helpful?
Thank Duquesa413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, 2 August 2014
Greetings Duquesa413,

Thank you for your review, our team members are here to make your stay as enjoyable as possible and we like to assist in any way that we can.
I am happy that your family had time to enjoy the amenties that the hotel has to offer.
We hope to host you again on any return trip to our area.

Happy and Safe travels!
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Park Ridge, New Jersey
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 July 2014

Stayed here for one night after a concert at the Times Union Center. It was literally a 5 minute walk to the concert, and it was safe to walk back at 11 pm. There was also a shuttle running to the Times Union Center. The front desk was helpful since we were not familiar with the area. Parking on site for $5, which was cheap compared to other lots in the area. Room was clean and just what we needed for a quick one night stay. I would stay here again.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Jen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, 2 August 2014
Hi Jen K!

Thanks for the review, we see alot of travelers that come in for the awesome concerts at the Times Union Center. We just had Justin Timeberlake and Bruno Mars in the same week!
We do offer shuttle service to the TUC but it can definitely be a challenge with the thousands of people getting to and from so many of our guests choose to walk.
We are happy that you enjoyed your stay and hope to see you for the next round of concerts:)
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Toronto, Canada
Level 6 Contributor
136 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 July 2014

The hotel was clean. The breakfast was hot with a good variety. The only downside was the hard beds and the location. We arrived late at night and needed to find something for supper. There are no restaurants near the hotel; however, they offered a free shuttle to a variety of restaurants. The hotel was downtown so I expect that there should be restaurants within walking distance.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DetDuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, 2 August 2014
Greetings DetDuke!

Glad that you enjoyed your room and the breakfast, downtown Albany is going through a transformation with alot of new development that will bring a convention center, condo's, shopping and more great restaurants.
We'd love to welcome you back should your travels bring you to our area.
Thank you for taking the time to write a review!
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Brooklyn, New York
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

Service was great. Free shuttle from train station and airport. We had a lightbulb go out and it was promptly solved. The room was clean, the bed was nice, and the TV channel selection was excellent. And we enjoyed the pool and admired that it was obviously handicap friendly (with a mechanical chair for those who are wheelchair bound. However, most of the breakfast items were awful. Yes, they had bananas, apples, and oranges. But they also had those terrible fake omelets with the processed cheese. Yuck. And all the yogurt was HIGH in sugar. Give us some healthy sources of protein. And the juices were all syrupy.
Also, the gym is lame. They need a better nautilus machine and some free weights. And more space.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimmyMcVideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee E, General Manager at Holiday Inn Express Albany - Downtown, responded to this review, 2 August 2014
Greetings,

Thank you for taking the time to write a review, we are glad that you enjoyed several of our amenities.
We apologize that the breakfast wasn't to your liking and we will take your suggestions into consideration. We do have limited space in the fitness center due to the Sauna and Steam room which many guests enjoy.
We would definitely like the opportunity to welcome you back when in our area.
Until then Safe and Happy travels!
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ct
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2014

Stayed here for Paul McCartney concert at Times Union, which was fantastic! This is my first time staying at a Holiday Inn Express. The location is close (approx 6 minute walk) to Times Union, but the abandoned building next door is quite a turn off. My biggest gripe was that I booked this room 2 months prior, nervous there wouldn't be a room available with Sir Paul in town. Since I booked early, I did not expect to get a room across from the elevator and a view of the freeway. The room was clean, a little small, toilet seat wobbly but I was surprised that at the price I paid there was no refrigerator or microwave in the room! That was surprising! With that said advantages: 6 min walk to times union, close to downtown attractions in general, breakfast was adequate, there is a pool, room was clean. Disadvantages: close to blight, 90 parking spaces 135 rooms (does that make sense?), wobbly seat, no refrigerator, no micro.

Room Tip: Ask for a room away from freeway if car noise is an issue
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cthonesttraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review, 24 July 2014
Dear cthonesttraveler,

Thank you for staying with us and leaving feedback about our hotel. I am truly delighted you found our rooms clean and breakfast adequate. However, I am sorry to read that you did not enjoy your overall experience with us due to the issues encountered with the toilet and parking space. Rest assured, your review will be forwarded to management to consider for upgrades needed. I appreciate you letting us know about these unsatisfactory circumstances as this is our best means of improving our efforts.

Sincerely,

Charisse V
Case Manager
IHGCare
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Level 5 Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 July 2014

We stayed in this hotel for one night when we were traveling across the East coast. The staff was very friendly. The room was clean with a comfortable bed, however the building is old and musty. It was a 5-10 minutes walk to some unique buildings but with one or two wrong turns, we felt like we were in a very uncertain neighborhood. The free breakfast was ok, nothing special. It is lacking of surrounding restaurants and we had to drive to find some dinner. If you need a convenient location for a one night stay it is ok, but wouldn't suggest staying otherwise.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, Director of Sales at Holiday Inn Express Albany - Downtown, responded to this review, 7 July 2014
Dear Kyle C,

Thank you for taking the time to write a review about your experience here at the hotel. Please note that we do also offer a complimentary shuttle to our guests that can take you to and from local area restaurants, it is based upon availability.

We do pride ourselves on our staff, it is one of our most complimented areas in the hotel.

Safe and happy travels~
Carol Robinson
Director of Sales
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Additional Information about Holiday Inn Express Albany - Downtown

Property: Holiday Inn Express Albany - Downtown
Address: 300 Broadway, Albany, NY 12207 (Formerly Red Carpet Inn)
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 50 Hotels in Albany
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to The Times Union Center, Albany Capital Center,The State Capitol, Empire State Plaza and the Port of Albany. Our courtesy shuttle runs from 7am-11pm Monday through Friday and can pick you up at the Rensselaer Amtrak Station or airport for free! We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn

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