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“With HIX, the details and execution make the rating”

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Hampton Inn Albany-Western Ave/University Area
Ranked #3 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Warren
Level Contributor
89 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“With HIX, the details and execution make the rating”
Reviewed 14 August 2014

I've been here several times before, consider it one of the better ones I've seen in the US. And when I do come back, I'm reminded why. I normally do HIX, so I know the way it is supposed to be done.

This thing I noticed this time was that the entire staff 'gets it', really make you feel welcome, everybody from the housekeeping staff to the maintenance electrician that grabbed our luggage cart and took it down. Lori (?) the front desk manager certainly made us feel like special guests and was aware of the returning stays. I'm not sure how that team spirit got built but they certainly seem to have achieved it.

And the breakfast area was run as well as any I've ever seen - clean, efficient, well stocked.

I'd never noticed the area out back before; a covered smokers pavilion and a grill area, wow.

Not a single thing was done poorly. We'll be back.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank randgust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 28 August 2014
Wow, thank you!! Thank you for the business, the stars, the review....but especially for noticing how the staff comes together to do what they do.

It is sometimes difficult to put into words how hard each individual employee works to participate, what it takes to create the team that they are. We aren't always perfect, but we always do try.

It is HUGE when I get to share these reviews. The team gets to hear that someone noticed what they do on a deeper level. They realize that the guests do "get it" too!

So thank you very much for posting!!

Hospitably yours

Kathy Tabora
General Manager
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853 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Albany, New York
1 review
Reviewed 14 August 2014

I am a truck driver. Call hotel to see if they had parking for me. When I got there they had a space blocked out for me. They also help guide me in. When I checked in they impressed me with that process also. The title of the review says it ALL. E.C.S. :-)

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank DriverMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 20 August 2014
Oh, we really appreciate that you share this story.

Lori and Jack both made that happen; they are a strong part of our team here!!

Hospitably yours,

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 August 2014

We have stayed at this hotel a few times and every time we find it just a perfect location for our quick overnight stays.
The rooms are clean and well maintained. The food in the morning breakfast area very well organized. Just a pleasant place to stay.

Room Tip: GREAT ACCESS to NY Thruway. Room on 1st floor preferred.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Art C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 20 August 2014
Thank you!

We appreciate the repeat business and sharing your experience with this five star review is the cherry on top!!

Hospitably yours,

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
364 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 August 2014 via mobile

We stopped here on vacation and we're very pleasantly surprised. As a matter of fact we liked it so much that we decided to stay another night. From the clerk that checked us in (I think his name was jafar?) To Cathy and Lori everyone was extremely friendly and patient with everyone. Breakfast was really awesome with much more then your average motel breakfast, again everyone was super friendly and accommodating. The room was nice, clean and fresh, (room 347) even the cleaning staff we came across were very friendly. We enjoyed the nice clean pool which had fresh clean towels for the guest. They also have a outside sitting area along with a few grills which the guests can use which was really nice. I do a lot of traveling and I gotta say that is the nicest place I've ever stayed for this price range. I will definitely stop in again on my next trip thru this area.

Stayed August 2014, travelled with family
Helpful?
Thank Monseyfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 20 August 2014
Thank you for the excellent review. Jafar has been with us for a very long time and is a great asset to the team. He, along with Cathy and Lori, are great examples of the amazing staff I am blessed to work with every day.

We do hope to see you again soon!

Hospitably yours,

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 8 August 2014 via mobile

We stopped here on our way back west from Maine. The hotel is outstanding.

1. Very clean. Hotel is 18 years old yet appears brand new. Everything was so clean in the building. Rooms are a good size too.
2. Friendly staff. All the staff were very friendly, and helpful. Really made our stay a treat.
3. Breakfast. Hands down the BEST free breakfast I've had at any of the Express hotels. Make sure you try the pancake machine. Pumps out two fresh hot pancakes to order. Fun and tasty.

If we travel east again we would definitely stay here again. You can't go wrong being here.

Stayed August 2014
Helpful?
1 Thank Batterie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 20 August 2014
Thank you!!!

That pancake machine is pretty neat huh!

We do hope we get to have you back again someday. I cannot convey how much we appreciate that you chose us in the first place. Plus how nice it was for the staff to hear this review!

Hospitably yours,

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2014

We had a very clean room. Personnel are friendly. Amenities include better than standard breakfast. Lots of room for all at breakfast. Many choices including pancakes, yogurt, fresh fruit, good sticky buns.
Pool too small and warm. Needed bigger poolside towels. Sauna or hot tub would be nice to get a "spa" experience. Gym equipment adequate but not great.
Not inexpensive. With tax a king room was more than 150.00. Room also complete with nice size refrigerator and microwave. Bed comfortable. Needed more toiletries like bigger samples for the price of the room. Good wifi connection. Hotel also had a barbecue area but no one was using it. I would go there again.
Walk to some restaurants like 99.
Close to thruway for convenience also to the colleges.

Room Tip: Ask for room close to elevator or living room space on 3 floor for more convenience. Very quiet hall...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DrEliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 20 August 2014
Thank you for taking the time to post a a review about your stay with us. We happy that we were able to provide you with a comfortable stay!

We do keep our pool at a temperature of 85 degrees. As it is on the small side, the size and temperature are more conducive to swimming rather than laps. We also appreciate your input on the pool towels and the fitness room.

Next time, give us a call for extra amenities and we can deliver extra toiletries right up the room!

Thank you again for the input.

Hospitably yours,

Kathy Tabora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Canada
2 reviews
Reviewed 4 August 2014

Stayed here for one night en route to Maine. Really comfortable beds but tiny sofa bed for kids. Friendly staff and free breakfast were appreciated. Lots of variety at breakfast but most was pre cooked or processed food.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this review, 18 August 2014
Thank you for choosing to stay with us!! We appreciate the business as well as the comments.

I am sorry that the breakfast did not offer enough options. We do try to offer as much fresh and whole foods as we can. The bagels are from a local kosher bakery and delivered fresh daily. We also offer whole fruit such as oranges, apples and bananas.

Hospitably yours,

Kathy Tabora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Albany-Western Ave/University Area

Property: Hampton Inn Albany-Western Ave/University Area
Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Albany
#3 Best Value Hotel in Albany
#3 Family Hotel in Albany
#4 Business Hotel in Albany
#6 Romantic Hotel in Albany
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Albany-Western Ave/University Area 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Hampton Inn Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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