I pre-booked a 2-night reservation through Hotels.com, arrived and checked at 4:30 pm after a long business day expecting an economical room in an average location as per motel's web site description. The first room offered was located behind a stairway to second level. Very dark entrance area, sketch location, sketch people hanging out, dirty and poorly maintained exterior, ... it felt very unsafe. I opened the door the mattress was sagging with the foot of the bed significantly higher in elevation than the pillows! The furniture was broken, BAD smells, unclean everything, plastic protective mattress bag was ripped, bedding was stained, worth restating VERY DIRTY. I went back to lobby, explained my concerns, (clerk was polite and understanding). I was switched to a room closer to the lobby in which I discovered the same unsanitary conditions. I requested a refund, in which I was told since I booked through Hotels.com and it was 4:30 pm, I would need to contact the manager tomorrow from 8am-3pm for a resolve. I left and went down a few hundred feet to 1600 Central Ave - Motel 6... in which I found the clean economical room in an average safe location I was expecting within the same price range. Shame on Super 8 and Wyndhams for allowing a motel of this despicable caliber to be associated with their group of hotels.
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