If it weren't for the bathrooms, I would give this hostel 4 or even 5 stars. The location is great, close to the subway, beach, and lots of bars/restaurants. The employees are very friendly and helpful. The kitchen, common area, and dorm room were all clean (for the most part) with nice/modern furnishings. The first night we had a six bed dorm to ourselves which was awesome. They provide you with a small locker (with lock) for storing valuables which is a plus. They also supply shampoo, conditioner, and body wash in the shower rooms and provide you with a towel (although it is a hand towel so bring a full-sized towel if you prefer) and slippers. Free breakfast (coffee, bread, eggs, butter, jam) and free wifi were great.
Both the women's toilet room and the shower rooms were very dirty, cold, and smelly (sort of a mix between mildew and a hair salon?). In the toilet room, there were no lights over the toilet so it was very dark at night, sometimes they were out of toilet paper (like at 7:30am when there's no one at the reception desk for me to tell), the floor is covered in dust and dirt, and there was water and hair all over the sinks along with like 10 toothbrushes sitting in dingy holders on the counter. The shower room was just as dirty. Bring your own shower shoes as the ones in there were slimy!
They have a really cute resident bunny but its area really needed to be cleaned; there was so much poop and pee in the tiny space. There was a drawer under our bunk bed for storing belongings but it had dust and hair inside so I didn't use it. The room was very stuffy and when I went to the bathroom and came back in the morning I could barely breathe because of the bad alcohol/body odor smell in the room. The walls were thin so if you want to go to sleep before midnight it may be difficult. The beds were very "creaky"; you could hear every toss and turn of the person above you. It would be nice if they provided paper towels or napkins with breakfast.
It might sound like I'm very picky but I'm not. I have traveled extensively and usually stay in hostels or budget hotels (read my many reviews on here). However, cleanliness is very important to me and this is why I could only give Hello Guesthouse three stars. I think the hostel has the potential to be a great place to stay. Just clean the bathrooms thoroughly and often!!
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