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“Nice to the Point of Being A Bit Intimidating”

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Novotel Ambassador Busan
Ranked #13 of 136 Hotels in Busan
Lexington, Kentucky
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice to the Point of Being A Bit Intimidating”
Reviewed 26 September 2011

I decided to spend a few extra dollars for the 5 star experience, but I found that the marble lobby, the formal behavior of the staff, and having to dodge around international delegations to get to the breakfast buffet made my first stay in Korea less relaxing than I wished it had been.

That said, the location is right beside the Haeundae Beach walkway (check out the eco park on the opposite end from the tour boat, if you find you need some solitude), and there are two traditional markets and several tourist-friendly streets nearby, which are great for getting your first taste of Korea (more "real" shopping is only a stop or two away by bus or metro, once you're ready to venture further out).

Room rates (5 or 6 tiers of them) began at ~$350/night while I was there (I paid less by booking a package deal), and, while the room was very nice, I think a lot of the cost is based on location. The breakfast buffet, which cost about $19.50 per day during my stay in addition to the cost of the room, included many Western choices as well as plenty of local ones. By the way, the buffet was one of very few places I found fresh produce during my trip, the others being a Family Mart convenience store nearby (just a couple of apples and handful of cherry tomatoes - grab them when you can get them) and a couple of street vendors with just a box or two each of random fruit. A sign at the front desk indicates WiFi internet can be purchased by the hour, by 12 hours or by 24 hours (~$6.50, ~$17.60, ~$22.00, during my stay). Plug-in high speed internet can also be purchased in the room in the same increments and rates, but it doesn't include WiFi, so I recommend buying the WiFi downstairs. I did not test this out, but it could be that the plug-in internet is available b/c the wifi isn't reliable enough for laptop use; I can't think of another reason there would be two separate means of internet access.

All the check-in staff and door-opening staff in the lobby and dining room speak English and the most formal Korean, which isn't usually the type of Korean one studies. Most employees in other stores in the area speak some English too, so, if you don't speak any Korean, you will be able to enjoy your trip. Some of the Housekeeping and Serving staff did not speak English, but I really think it's unfair to expect them to do so.

Overall, the hotel was lovely but, in my opinion, a bit formal for a casual vacation.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NotInKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Ambaasa... B, General Manager at Novotel Ambassador Busan, responded to this review, 23 November 2011
Dear Guest, Greetings from Novotel Ambassador Busan.

Thank you very much for your comments regarding your stay at Novotel Ambassador Busan.

As you surely know, our hotel is not only located in the middle of Haeundae beach but also subway station is within walking distance. Furthermore there are traditional markets and many convenience stores nearby hotel so guest can buy the stuffs easily.

Regarding the internet, guests can use the plug-in internet in room from $6.5/hour to $15.5/day or use the Mac computer in the lobby for free and wifi is offered at several places such as lobby, wine bar and executive lounge.

There are lots of visitors from other countries for travel and business to Haeundae so most of
the staff can speak and understand English.

Thank you again for sharing your experience at our hotel and we look forward to seeing you again. It will be good tips for our future guest.

Best regards,
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Edmonds, Washington
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 September 2011

I really loved staying at this hotel. I have been here twice, once in a lower room with a city view and no breakfast and once last minute-no refund, (to escape the horror of apts a block away) with an ocean view and breakfast included and it wasn't that much more. If you're visiting in an off season, this is an idea. The location is perfect for sight seeing as you are within walking distance to the markets, cafes and there is THE BEACH! :) If walking is not your thing, taxi pick up is right out front and the subway is a couple of block away.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mardy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Ambaasa... B, General Manager at Novotel Ambassador Busan, responded to this review, 22 November 2011
Dear Guest

Greetings from Novotel Ambassador Busan.

Thank you very much for your positive comments regarding the stay in our hotel.
As you mentioned, our hotel is ideally located in the middle of Haeundae Beach which is most beautiful and popular beach in South Korea. And also hotel is very convenient to access the subway station. I am very happy that you fully enjoyed at the beach.
Thank you again for sharing your experiences, it will be good tips for our future guest.
We look forward to seeing you again.

Best regards,
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 September 2011

We stayed there for a week. The hotel is not new. It's just very very average. The rooms are not too big, there is separate room with toilet and old bathtub, but the washbasin and the mirrors are in bathroom "annex" before the door. It's a little uncomfortable if you want to take a shower and than e.g. brush your teeth.
The internet was on extra charge, the tv was smaller than we had in 3* hotel in Seoul.
There is a huge variety of food for breakfast, but we had a situation, that although breakfast was 'til 10 a.m., we came at 9:45 and we were told that it's too late. They also had a habit of taking away the food from 9:30 and it was really really annoying. Especially that they were starting cleaning with hot food and drinks.
We took an ocean front view and it was really worth it (there is a busy street on the other side od the hotel). But in general we felt like we overpaid and we could have gotten the same conditions for a much lower price.

Room Tip: take an ocean front view, it's really worth it and it compensates staying in a little bit old ho...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Kasiuleczek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Ambaasa... B, General Manager at Novotel Ambassador Busan, responded to this review, 25 November 2011
Greetings from Novotel Ambassador Busan.

We very much appreciate your comments regarding your stay at Novotel Ambassador Busan.

As you surely know, our hotel is ideally located in the middle of Haeundae Beach which is most popular beach in South Korea. It is always a pleasure to hear that you enjoyed stay at our ocean view room.

And I am sorry that some issues did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Busan, we strive to provide a superior service for every customer. Regarding the situation at the buffet restaurant, we shared your feedback with our f&b staffs and we will pay attention not to happen again. And now we are changing TVs to new one, most of rooms have a flat TV, we expect that it will be done by this year.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Best regards,
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 August 2011

The hotel is located right on Haeundae beach, with superb views of the ocean and all the activities next to it. The hotel is old, don't expect modern rooms, but the rooms are spotless and big enough. Staff are friendly, although sometimes need some encouragement to help with something. Access to the hotel is easy, being in close proximity to the subway system.

Room Tip: Ask for a room with a sea view, it is worth the extra cost
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peru_van_Niekerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Ambaasa... B, General Manager at Novotel Ambassador Busan, responded to this review, 25 November 2011
Dear Guest

Greetings from Novotel Ambassador Busan.

Thank you very much for your comments regarding your stay at Novotel Ambassador Busan. We are very happy to hear that you were satisfied with our ocean view room and staffs.

As you surely know, our hotel is not only located in the middle of Haeundae beach but also subway station is within walking distance. Furthermore there are leisure activities and tourists attractions nearby hotel.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 August 2011

I've been staying in this hotel since 1990, when it was called the Hyatt. The location is excellent being right on the beach in Haeundae.

The rooms are clean and quite spacious, but all the fittings are from before 1990 and could do with being replaced.

Staff are very courteous and efficient. The room service food is OK, but double the price you would pay in an outside restaurant of which there are many.

It's a great place to stay of you have a spare day or over a weekend.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fareastender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Ambaasa... B, General Manager at Novotel Ambassador Busan, responded to this review, 25 November 2011
Dear Guest

Greetings from Novotel Ambassador Busan.

Thank you very much for your comments regarding your stay at Novotel Ambassador Busan. We are very happy to hear that you’ve been stayed several times in our hotel and you satisfied with assistance from our staffs.

As you surely know, our hotel is located in the middle of Haeundae beach which is most popular and beautiful beach in South Korea. I shared this feedback with our staffs and it will serve as encouragement for improving services of staffs.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, MN
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 August 2011

I stayed here briefly for one night while in Busan. I thought the rooms were very spacious and clean. The lobby opens up to a large dining area overlooking the water, and the hotel is in beautiful condition. We got in late and they accomodated us with a lowered rate and got us all rooms. We were in a group of 10. The only negative is that the street below the hotel can be quite busy, so try not to stay in a room that overlooks the road unless you want to hear the noises at night.

  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Scratchpaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Ambaasa... B, General Manager at Novotel Ambassador Busan, responded to this review, 7 December 2011
Dear Guest

Greetings from Novotel Ambassador Busan.

Thank you very much for your comments regarding your stay at Novotel Ambassador Busan. We are am very happy to hear that you were satisfied with our hotel as a whole but the one thing that you didn’t meet your expectation is noise from street, please allow me to express my sincerest apologies.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Novotel Ambassador Busan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Ambassador Busan

Property: Novotel Ambassador Busan
Address: 292, Haeundaehaebyeon-ro, Haeundae-gu, Busan 48099, South Korea
Phone Number:
Region: South Korea > Busan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Busan
#6 Business Hotel in Busan
#6 Spa Hotel in Busan
#8 Luxury Hotel in Busan
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Novotel Ambassador Busan 5*
Number of rooms: 330
Official Description (provided by the hotel):
The Novotel Ambassador Busan is in the second largest city in South Korea, right on the spectacular Haeundae Beach, the most famous in the country. This 5 star hotel is perfect for business trips and holidays with a wide range of conference and leisure facilities. Most of our 330 rooms have breathtaking ocean views, while our three restaurants offer delicious food and drinks in a relaxing atmosphere. Guests can also enjoy our indoor pool, health club and sauna with natural hot springs. ... more   less 
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Also Known As:
Novotel Ambassador Busan Hotel Busan
Accor Ambassador Busan
Novotel Busan
Busan Novotel

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