I was disappointed that the hotel advertised a swimming pool, but did not have one available during our stay. The English language website did not inform customers that the pool was closed for renovation. The sole purpose of selecting this hotel was for the pool. I was disappointed for my kids. The hotel front desk was not helpful or very understanding of the issue. They said "sorry", but really didn't seem interested in making it right. It would have been nice for them offer something as a token for the omission from their English website (the information was apparently in Korean). It is not the money that concerns me it is the lack of customer service that was my biggest complaint. For a hotel of this caliber you should not allow a customer to leave unhappy.
That said....I would stay here again if the pool was open and I would not advise people away from the hotel.
- Official Description (provided by the hotel):
- Luxurious oceanfront accommodations near Haeundae BeachLocation, member of the Leading Hotels of the World.This Busan hotel is located in the city center, nestled on the beach a short distance from Busan Aquarium, Haeundae Beach, and DongBaek Park. Also nearby are Nurimaru APEC House and Dalmaji Hill.At Paradise Hotel Busan, catch some rays at the beach, pamper yourself at the full-service spa, or spend the day at a casino.Guestrooms open to balconies with city, beach or sea views and feature LCD televisions with cable channels and complimentary wireless Internet access ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, DerbySoft Ltd Shanghai HQ, Expedia, Hotels.com, Priceline, Ctrip TA, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Paradise Hotel Busan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Paradise Resort Busan
- Busan Paradise Hotel