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“New modern hotel”

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Lotte City Hotel Jeju
Ranked #1 of 145 Hotels in Jeju
Certificate of Excellence
Bellevue, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“New modern hotel”
4 of 5 bubbles Reviewed 12 July 2014

This is an almost brand new, modern hotel. Our room was good-sized, comfortable, and we had a decent view from our mid-level floor. The hotel has every modern amenity you would expect in a business-style hotel, with a gym, pool, lounge, etc. The top-floor restaurant looked nice, but was crazy expensive, so we didn't eat there. The staff was friendly and spoke good English. However, it seems like the staff needs a bit more training: there was some confusion amongst them about how we could get a couple large taxis to take us to the airport, and also some confusion about checking in with multiple room reservations under the same name. We didn't find much interesting nearby the hotel, but it didn't matter to us since we had tours and a driver booked separately.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MogulManX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jejucity, Public Relations Manager at Lotte City Hotel Jeju, responded to this review, 21 July 2014
Dear Sir,

Greetings From Lotte City Hotel Jeju.

I would like to thank you for choosing to stay at Lotte City Hotel Jeju.

Like you mentioned, our hotel is newly opened on February 25th this year

and is featured with the lounge buffet on the top floor.

We do our best to satisfy our guets with sincere service and fine facilities.

I hope you had enjoyed your stay while you were here and truly sorry if we made you feel

frusrated when you checked in.

We appreciate your review about our hotel, and we will try to make improvements based on what

you had pointed out for us.

It was our pleasure to have you here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

270 reviews from our community

Traveller rating
    145
    105
    11
    5
    4
See reviews for
83
60
19
35
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
korea
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

It's brand new and so everything is clean. Rooms were very nice. Beds were very comfortable. Might be a bit hard for some westerners but for me, it was really comfortable. Stayed at a room NOT facing the sea but the mountains and it was great. Really don't think there's a need to pay extra to get sea view. Location was also good as there are plenty of local restaurants around the area. One point though...was the restaurants. Wanted to grab food at the top restaurant with beer, but was told the restaurant only offered wine. Or I could go to sixth floor for beer, but no food was available. Not sure why only wine is being sold. Otherwise, it was a good stay.

Room Tip: A high floor is much better. No need to pay extra for sea view. It's not a close view of the sea...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dclick00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jejucity, 고객 담당 매니저 at Lotte City Hotel Jeju, responded to this review, 8 July 2014
Dear dclick00

Thank you for choosing to stay at Lotte City Hotel Jeju.

We know that you have many choices when traveling and your business is very much appreciated.

It is our pleasure to hear that you had a great time while you were staying at our hotel.

Beer, wine and food are available at C'Garden (the restaurant on 6th floor), I believe there had been some misunderstanding when our staff informed you that only wine was available.

I am truly sorry that we couldn’t give you out the precise information.

At the moment, You can enjoy unlimited Kloud(Newly launched Korean Beer) for only 10,000KRW for the promotion period.

Thank you for staying with us again and we will be happy to have you here again !
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Manila
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 June 2014 via mobile

Enjoyed our stay. Clean, spacious room. But the biggest plus is their very helpful reception staff who helped us in booking our tour & recommended places we can visit in the island. They speak fluent english. Special thanks to the lovely ms Kim :)
The only negative is that the swimming pool was not available during our stay.
Overall, had a great stay & would stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Marschiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jejucity, 고객 담당 매니저 at Lotte City Hotel Jeju, responded to this review, 23 June 2014
Dear Marschiu


We would like to thank you for choosing to stay at Lotte City Hotel Jeju.

Our staff truly cares about all your travel needs making your visit comfortable and
memorable.

We are truly happy to hear that you had a great experience at our hotel, and our staff
provided you with an satisfactory service.

The swimming pool, dry sauna and a pool bar are now totally available.

I hope you can enjoy our all facilities on your next visit.

Thank you for your interest in Lotte City Hotel and we are looking forward to having you here again !
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Osan, South Korea
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

New hotel. The beds were not very soft but met our needs. No breakfast and the hotel restaurant was very expensive. Typical American restaurants were right down the street (i.e., McDonalds, Burger King, and Outback). Very helpful staff! Lost my plane reservations and they helped get me connected to the airlines. Lots of construction on the garden but pool was nice. Ocean view was more of airport view since it is not really close to the beach. Had to pay extra for an ocean view that in hind sight, I think I would have preferred a view of the mountain. Great location near the airport. Free parking in underground garage. Great security as you need a key card to go to occupied floors. I would go back again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jejucity, 고객 담당 매니저 at Lotte City Hotel Jeju, responded to this review, 13 June 2014
Dear Ms Kathy H

Thank you for sharing your experience at Lotte City Hotel Jeju.

We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations.
I believe your review has helped a lot of potential guests to understand the details of our hotel. We really appreciate it!
As you mentioned, a great location is one of the biggest advantages of our hotel, it provides you an easy access to everywhere within Jeju city.
Thank you for choosing Lotte City Jeju again and we are looking forward to having you here again.


Sincerely, yours
Rooms Division Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

We had to book a room in Jeju city because our flight was cancelled and this hotel met our expectations. Good points included friendly check-in staff who spoke English, clean minimalist room decor (i.e., clutter free), a huge-screen TV with a good channel selection, easy underground parking, and two free water bottles. They also upgraded us at no charge to an ocean view room. It's what I'd call a "no frills" 5-star business hotel. No bells and whistles but clean and above-average room and staff. Just don't go expecting a deluxe Lotte experience, this is more of a business hotel than a leisure hangout.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank roughingit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jejucity, 고객 담당 매니저 at Lotte City Hotel Jeju, responded to this review, 13 June 2014
Dear Roughingit

I would like to take this time to personally thank you for staying with us at Lotte City Hotel Jeju.
We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations.

For any future reservations please don’t hesitate to contact us at +82-64-730-1000
Thank you for choosing Lotte City Hotel Jeju and we hope to see you again

Sincerely, yours
Rooms Division Department
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Osaka
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

Staff were all so nice and helpful, speaking good English. Room was nice, clean and well equipped. Heated outdoor swimming pool and Jacuzzi is free all around year, and you can use a private beach on season. The only downside is restaurants are too expensive like 4000 won for breakfast, 6000 won for lunch, and 1800 won for a beer!!!

Room Tip: Higher floor may have better view, but lower floors have better access to the courtyard with a lot o...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Licensed_guide_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jejucity, 고객 담당 매니저 at Lotte City Hotel Jeju, responded to this review, 13 June 2014
Greetings from lotte city hotel jeju!

First of all thank you for sharing your wonderful experience of Lotte city hotel jeju on Trip Advisor.
Our staffs always try our bests for guest to feel as comfortable as possible with friendly environment.
Regarding the restaurant, it might be relatively more expensive than other hotels in Jeju city, but we use the best ingredients for the food we serve and can guarantee it tastes better than any other hotels in Jeju city.
We appreciate your interest in Lotte City Hotel Jeju and we are looking forward to seeing you again!

Sincerely, yours
Rooms Division Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte City Hotel Jeju

Property: Lotte City Hotel Jeju
Address: 83, Doryeong-ro, Jeju, Jeju Island 63127, South Korea
Region: South Korea > Jeju Island > Jeju
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 145 Hotels in Jeju
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lotte City Hotel Jeju 4*
Number of rooms: 262
Official Description (provided by the hotel):
Lotte City Hotel Jeju, the highest building in Jeju, takes motifs from the best features of Jeju Island, such as Jusangjeolli, waterfalls and Dolharubang. It is an ideal hotel for both business travelers and tourists, only five minutes from Jeju International Airport by car. The hotel offers beautiful views of the Jeju city, airport runways, sea and Mt. Halla. The stylish and modern rooms, all-season spa pool, large banquet halls, and various convenience facilities will make your stay at the hotel an unforgettable experience. ... more   less 
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