I've spent 2 nights at this hotel. We have arrived early (11 AM). The lady at the reception has informed me that because of this, my room is not yet available, so I was asked to wait for one hour. This was not so convenient after a long day in the office followed by an overnight flight to Korea, so I've asked her to optimize something (it was hard to believe that there was no room available in a 20+ floors building). The lady mentioned that she is trying to help, and I received a new room in a few minutes. No help was provided with the luggage, not at the entrance nor afterwards.
The room had an average size, with a neutral view. The bed is really hard, it can be difficult to sleep for some. The bathroom was equipped with a bathtub, offering regular amenities (except shampoo, which is available in the room, but has a price tag on it - if found it ridiculous, but not a major inconvenience after all).
Breakfast buffet is good, with reasonable selection available. As expected, there is a chef available for ordering eggs (although the second morning he was simply not there for 30 minutes).
Overall I believe the hotel is slightly overpriced for what they are offering (although I cannot compare it to other local hotels). A big plus is the English-speaking staff, which may be hard to find in other places.