The service is excellent, well worth the cost of the room. After my arrival at Incheon airport, I couldn't find the shuttle to the hotel for about an hour. An information desk representative told me where to go but I didn't really understand it. She actually called the hotel for me and told them I'm (still) coming/ trying so come, so by the way the Incheon airport information desk service is commendable.
When I finally understood the shuttle's pick-up spot, found the shuttle, thanked the driver a million times, and made it to the hotel, the hotel front desk staff said to me "We're sorry about the confusion so we upgraded your room to a suite." I paid for a deluxe room with 2 beds because I was planning to go with my friend, who ended up canceling. But I kept the room reservation, so when I arrived I unexpectedly had a suite to myself, including a jacuzzi tub and a huge-screen computer! Wi-fi is free and the connection is strong! I actually prefer to use my laptop and I can with free wi-fi and without a stupid annoying cable that never reaches to the bed. (I always like to lie down when I use my laptop) I never expected anything this much, especially having just come from Japan where you barely get what you pay double for! I even thought it was my own fault I didn't understand where to meet the shuttle, but the hotel staff compensated for that. Or maybe they just gave me the upgrade anyway because that's how good their service is.
Then I was of course hungry upon arrival, so the staff helped me so much with finding a restaurant, and even gave me a coupon to use there. It was a restaurant at another hotel right next-door. I'm vegetarian and the staff wrote for me in Korean language that we request to any restaurant staff that they prepare my order without meat, milk, eggs, cheese. (I have an "International Vegetarian Card" and it says "I'm vegetarian" in about 20 or 30 languages, but not including Korean, unfortunately)
I don't know how to speak or understand Korean language, though I do know how to read it, and I know a few other languages.
The front desk at this hotel is absolutely excellent. The rooms are great, well I guess, because I have a suite! It has couches and a coffee-table in addition to small closet, big shower room with steam shower, and jacuzzi jets in the bathtub. I highly recommend staying in this reasonable, great-value hotel as long as you possibly can, especially after travel!
- Official Description (provided by the hotel):
- Only 8-10min from ICN Airport via free shuttle bus.Free internet access by in room computer or Wi-Fi and Steam Sauna.2min on foot from Unseo station(35mins from seoul city by direct train) and big shopping mall as well. 15min from Euwang-Ri and Wangsan Beach. Day tour or night tour can be arranged by request.The hotel provide for early check-in or late check-out without additional charge. (required pre-reservation, Subjected to room availability) ... more less
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