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“New West Tower!”

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Grand Hyatt Incheon
Ranked #3 of 106 Hotels in Incheon
Certificate of Excellence
Camano Island, Washington
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“New West Tower!”
Reviewed 21 August 2014 via mobile

Finally a modern-western hotel comes to Incheon. The beds are still rock hard and for some reason these guys will never understand that westerners don't like it but for a night it is quite acceptable. The west tower is the place to be, modern and clean. Puts the old tower to shame.

Stayed August 2014, travelled on business
Helpful?
4 Thank Millertic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 1 September 2014
I would like to thank you for taking the time to share your recent experience through trip advisor.
I was disappointed to read about your experience that you encountered during your recent visit.

Your valuable comments have been duly noted and I will be addressing these issues directly with our House Keeping team.

Please accept our most sincere apologies and we do hope to have the opportunity to welcome you again.

Sincerely

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,169 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
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English first
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 August 2014

This is our second time staying at this hotel; the first time was a short stay due to a long layover in Incheon and was arranged by Korean Air. Again, this was a short stay due to arriving late at night and then having a morning flight out. It's an excellent airport for this purpose; yes, it is pricey as well. The staff is very professional, the room is perfect for our needs and this hotel has better toiletries provided than other hotels that are in the same category.

It is in a remote location, but there is a subway stop nearby. There are also some Korean restaurants nearby and a provided shuttle bus to the airport.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Gyobam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 1 September 2014
Thank you so much for coming back to Grand Hyatt Incheon and we are pleased that you are happy with our facilities and services from the employees.

We are rebranded to Grand Hyatt Incheon from September, and expanding the facilities by opening West Tower. You can enjoy a modern room, a variety of food and beverage choices, and upgraded services.

We hope to see you again in Grand Hyatt Incheon in near future.

Warm regards,

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, Arkansas
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2014

Remote from anything resembling the engaging city of Seoul. Typical Hyatt property - quite adequate for an airport stay for a painfully early flite, but if you're not flying super early, you really don't need to do it with the great transportation options from the city to the wonderful Seoul airport available to you. Was told arriving at about 1:00 pm that rooms were available but it would require an early check-in charge. (?) Astoundingly high prices at the on-property restaurants, tho there is a small bakery counter option. Be advised there is a great grocery store in an underground area just behind the property, so at least you have that option. The dedicated shuttle (full size comfortable bus) runs every 30 minutes or so, which is a nice thing.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank dale_uark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 1 September 2014
Thank you for sharing a detailed comment and feedback on TripAdvisor.

Hyatt Regency Incheon is to be branded Grand Hyatt Incheon from 1st of September, and opening West Tower featuring great facilities and services. The new building includes two new food and beverage outlets which are the Swell Lounge and the Grand Café. You can experience a wide range of menus.

We are looking forward to welcoming you back in near future.

Warm regards,

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 August 2014

After an 18 day tour in China, we stayed here free as part of the tour package. Hyatt Regency is only a 5 or 10 minute free shuttle ride from airport. Great resturant concept with 8 kitchens offering a wide range of food. There is also a pool, exercise room and sauna that is all free. In addition, there is a casino!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tmhughx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 14 August 2014
Warm greetings from Hyatt Regency Incheon and thank you for sharing the information on TripAdvisor!

The hotel is expanding the facilities by opening a new building, West Tower on 1st of September. You can enjoy not only modern guestrooms and a variety of dining options but also expanded facilities including swimming pool, children’s pool, sauna, and gym.
We look forward to welcoming you again in the near future.
Also, the hotel will be rebranded to Grand Hyatt Incheon.

We hope to see you again in Grand Hyatt Incheon in near future.

Best Regards,

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 August 2014

Stayed here overnight courtesy of Korean Air on the way from Sydney to Prague. We were met as we walked off the plane and given directions on how to get to the transfer desk in arrivals to arrange the trip to the airport. Taken on a coach to the hotel and swiftly up to our room. We were given a voucher for the buffet dinner and buffet breakfast the next day before heading back to the airport for our onward flight.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank ge0ff407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 14 August 2014
Thank you so much for sharing the information with many people on TripAdvisor.
I hope you enjoyed the stay in Hyatt Regency Incheon.

Furthermore, Hyatt Regency Incheon is to be branded Grand Hyatt Incheon from September, and opening West Tower featuring great facilities and services. We hope to see you again in Grand Hyatt Incheon in near future.

Warm regards,

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utrecht, The Netherlands
Level 5 Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 August 2014

I stayed in the Hyatt regency Incheon for a business meeting. The hotel is spacious, I was welcomed by very friendly staff. The hotel rooms are decent sized and well equipped, nothing mind blowing, but good enough. Breakfast buffet is extensive as well, although a bit of a maze.

I was really impressed with the the gym and pool area; the gym isn't that big and I went there very early so it wasn't busy. The pool has a night glass roof, which creates a nice atmosphere, and it overlooks a garden.

The conference room we had was OK, no daylight though, which I always find important for our meetings.

Seoul city centre is a bit of a camel ride away; bus to airport, train to city centre, then underground to wherever you want to go. It took me almost an hour and half to get there.

If you only have your business around the airport though, I'd recommend this hotel, it's conveniently located and they provide a regular shuttle bus. For a business hotel, this is one of my favorites, mainly due to the helpful staff and the nice pool area.

  • Stayed April 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 12 August 2014
Warm greetings from Hyatt Regency Incheon and thank you for your feedback on TripAdvisor!

We highly appreciate you taking the time to detail your stay in Hyatt Regency Incheon, and we are happy to know that you had a pleasant time in Club Olympus. The hotel is going to open West Tower, and you can experience a swimming pool and a dedicated children’s pool which will be newly presented.

Thank you once again for your valuable feedback, and we look forward to welcoming you again in the near future.

Best Regards,

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 August 2014 via mobile

We arrived late afternoon from Australia via Korean Airlines and an overnight stay was included by the airline before we flew on to Paris the next morning.
The hotel is a very short bus ride from the airport and views of the airport and impressive rail link are straight out the window. Rooms are large, well-appointed and very comfortable. The restaurant downstairs provides for a wide range of tastes although the service can be a little slow.
A short walk in the local area will provide a peak at Korean culture. The supermarkets are fascinating!
If you want to tour South Korea this is not really the location for you but, as a stopover, it is excellent.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hyattregencyincheon, 매니저 at Grand Hyatt Incheon, responded to this review, 12 August 2014
Warm greetings from Hyatt Regency Incheon and thank you for your feedback on TripAdvisor!

We truly appreciate you taking the time to detail your experience in Hyatt Regency Incheon, and it was very pleasant to read that you found the convenience of the hotel and enjoyed your overall stay.

Thank you once again for your valuable feedback, and we look forward to welcoming you again in the near future.

Best Regards,

Misun Ha
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Incheon

Property: Grand Hyatt Incheon
Address: 208, Yeongjonghaeannam-ro 321beon-gil, Jung-gu, Incheon 22382, South Korea (Formerly Hyatt Regency Incheon)
Phone Number:
Region: South Korea > Incheon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Incheon
#2 Business Hotel in Incheon
#3 Luxury Hotel in Incheon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Incheon 5*
Number of rooms: 1022
Reservation Options:
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Also Known As:
Hyatt Regency Incheon Hotel Incheon
Incheon Hyatt Regency
Hyatt Incheon

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