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“Good for layovers”

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Best Western Premier Incheon Airport
Ranked #45 of 106 Hotels in Incheon
Hornbrook, California
Level 6 Contributor
166 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Good for layovers”
Reviewed 5 November 2013

This hotel is right by the airport, and the shuttles go every half hour. The rooms are fine and it's quiet. The only negative things were room service and shuttle not available after 23:30, and the Saturday brunch though good was really expensive.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 96044UB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 14 November 2013
Dear Guest 96044UB.


Thank you very much for sharing your experience at Best Western Premier Incheon Airport hotel. Your comments are extremely valuable to us.
We will continue to do our very best to provide even better service in the future.

Our hotel room service operates 6:30 to 23:30. And we have a free shuttle bus between Incheon Airport and our hotel. Stops at the Arrival 1st floor 13B every 30 minutes. It takes 5 minutes to Hotel. The shuttle bus Airport to Hotel is running from 06:10 AM to 23:10 PM.

However we are willing to consider your valuable feedback of room service, shuttle time and price of brunch to provide our guests more comfortably.

We thank you sincerely once again for choosing Our hotel and we very much hope to welcome you again in the near future.



T.G. KIM
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Seattle, Washington
Level 5 Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 November 2013

This hotel is literally a transit hotel located minutes away from the airport. They provide free shuttle to/from the airport every thirty minutes. The pick up location from the airport is really far from the custom exit doors. You literally have to walk all the way down to the end of the airport.

As a transit hotel, it does deliver what it promises. A quick good night sleep before you catch another flight. I didn't expect much from a transit hotel so I didn't really have a high expectation other than just wanting to have a good night sleep.

The room rate is reasonable. It would be great if they could at least offer a quick continental breakfast for their guests in their room rates. As most guests are pretty much in a hurry to get back to the airport, a bagel sandwich or cereal would do the trick.

Anyway, room is clean, bathroom and heater are functioning as they suppose to. So I'm ok with all that given that I get a good night sleep in a proper bed rather than on an airport benches...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spotmenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 10 November 2013
Dear. Spotmenow

Thank you very much for your recent stay with us and leaving us with your wonderful review on TripAdvisor.

Our free shuttle bus departs from 1st floor Gate13 at Incheon Int’l Airport every thirty minutes.

All our associates will continue to deliver warm and caring service while exceeding our guest expectations at all times.

We are extremely happy to hear that you had a ‘good night sleep’ and we sincerely look forward to welcoming you again to our hotel.



T.G. KIM
General Manager
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Washington DC, District of Columbia
Level 6 Contributor
151 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 27 October 2013

The hotel is literally minutes from Incheon airport, with a free shuttle every 30 minutes. There is nothing warm or welcoming about the hotel, it has the feel of a terminal. Bed was uncomfortable, corridors and rooms are dimly lit. You really cannot hear noise from the airplanes that land and take off. However, there was overnight construction work that started after I had gone to bed.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GaviotaGull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 30 October 2013
Dear. GaviotaGull


Thank you for your recent stay with us and providing us with your valuable feedback on TripAdvisor.

We would like to apologize that you have had a bad experience and as per your valuable advice, we will commit all efforts to improve the quality of facilities.

I hope that we do have the opportunity to welcome you back to BEST WESTERN Inchoen in the future.



T.G. KIMGeneral Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
168 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 23 October 2013

Had a forced overnight en route to Sapporo on Korean Air and, because I was using frequent flyer miles (for business class, no less), the airline did not provide a hotel. The Best Western was a perfectly acceptable, if sterile, option -- at about half the price of the Hyatt next door. The room décor was a bit "tired" and the mattress very, very firm. The air conditioner didn't work -- though I suspect it was turned off because it was mid-October -- though still warm and stuffy. The shuttle worked as promised and, overall, the experience was acceptable for my short stay. The hotel restaurant was overpriced with minimal options for small meals, but the hotel is adjacent to several small noodle restaurants and a convenience store with take-out foods. Nothing flashy, but it worked.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan01234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 30 October 2013
Dear. jan01234

First of all, thank you very much for your valuable feedback, which is greatly appreciated.
We are of course disappointed to learn that your overall experience was not up to your expectations.
I was very concerned to read the comments in relations to Air conditioner. I would like to apologies that Air conditioner did not working. In this season, We operates the air conditioner time to time.

Your great comments has been shared with our team members, and all our BEST WESTERN Incheon Hotel associates will strive to exceed our guests' expectations at all times.

we sincerely look forward to your next visit.



T.G. KIMGeneral Manager
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Chicago
Level 6 Contributor
137 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 14 October 2013

Decent lay-over hotel with free shuttle service from Seoul Int'l Airport. Not much more than lay-over hotel but the Jet Lagged Lizard Bar/Restaurant around the corner (in shopping center next door) is a freindly place for a Western snack and cold beer.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjtravelerChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 16 October 2013
Dear. tjtravelerChicago


I would like to thank you for taking the time to share your recent experience with us.

All the guest rooms were renovated in 2012 and your feedback has been shared with all our dedicated associates.
As you have mentioned, there are friendly place around our hotel.

I thank you once again for the time you have taken to share your thoughts and experience with us, and I look forward to welcoming you whenever your travels bring you back to Incheon.


Best regards


T.G. KIM
General Manager
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Sydney, Australia
Level 4 Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 October 2013

I stayed here for one night in transit, at the airline's expense so can't comment on value for money. Room was large and comfortable, looked like newish carpet and furniture, very quiet given it faced towards the runways, just a bit of corridor noise but nothing untoward. Beds are rock hard but that seems to be the norm in Asia. Only problem was the aircon would heat but not cool but I could open the window which was ok (and still not noisy!) Buffet breakfast was fine, not spectacular but good choice and plenty of it. Overall the hotel was pretty much what I expected from this sort of hotel.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diannemaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 16 October 2013
Dear. Dianne S

First of all, thank you very much for your valuable feedback, which is greatly appreciated.
I was so happy to read that you have enjoyed your stay and that our hotel room and Buffet breakfast.

All our associates will continue to deliver warm and caring service while exceeding our guest expectations at all times.

We hope to welcome you again to our property in the nearest future!



T.G. KIM
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, null, Singapore
2 reviews
Reviewed 6 October 2013

I made a night stay fron 03 - 04 October 2013 @ Room 368.
During check-in, s short chat with the staff and was told that direct booking to the hotel is impossible as their hotel is highly booked, minimum 2 months advance notice is needed unless book thru agency or 3d party booking website. I notice many airlines had used the hotel... this might result in fully booked almost every night.
Location is good, only 5 mins using Hotel Free Shuttle Service from Incheon Airport.
But the rooms Air-con is totally not working, regardless I trying my best to set with the wall mounted controller, there is not wind coming from the duct. Lucky the weather is cool, hence, open the tiny window help in air circulation.
I have leave my bag with hotel on the 4 Oct 2013 as travelling to customer in another Korea city. However, when collect my bag at nigh from the hotel, I was suprise to see that the almost all Thai Airline Stewardess just walk in and out the luggage stroage room to self service their luggage or items they had ordered. When my turn to collect my bag, I was proivded total 3 bags which I had only stored 2 bags. Lucky for me my bags is alright, hence, it make me wonder the type of security I will have if I store my bag at the hotel.
Other is quite standard, room is clean, good space and bathroom is prefect. Just the internet can be further improve on the speed (I'm using the Lan connection) as I believe Korea had the faster speed but this hotel is not....
Only recommend if you need a night of stop over if you need to catch the next morning earlier flight.

Room Tip: Only for a night Stop-over. Do not use the holiday in summer as air-con is not working.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevenChongCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PremierIncheonAirp, General Manager at Best Western Premier Incheon Airport, responded to this review, 15 October 2013
Dear. Steven Chong

I would like to thank you very much for taking the time to give feedback on your stay at Best Western Premier Incheon Airport Hotel.
I was very concerned to read the comments in relations to Air conditioner. I would like to apologies that Air conditioner did not working and security of luggage system.
we will commit all efforts to improve the quality of facilities and concerned service.

Your feedback has been shared with all our dedicated associates and we hope to have the chance to 'exceed your expectations' on your next visit.

Once again, We do sincerely apologize for the inconveniences you have experienced.
And we look forward to seeing you again soon at the hotel.



T.G. KIM
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Incheon Airport

Property: Best Western Premier Incheon Airport
Address: 48-27, Gonghang-ro 424beon-gil, Jung-gu | International Business Center, Incheon 22382, South Korea
Region: South Korea > Incheon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #45 of 106 Hotels in Incheon
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Premier Incheon Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
As part of Best Western International who owns over 4,300 properties worldwide, Best Western Premier Incheon Airport Hotel is a five-star hotel with 305 guest rooms. Since we first opened in 2004, our goal has always been to put the best efforts with guest satisfaction with utmost care in mind. With the completion of entire guest room renovation project in 2012, Best Western Premier Incheon Airport Hotel provides you with more upgraded and comfortable hotel facilities and services. We are located just three minutes drive from the Incheon International Airport. For the convenience of your stay, free shuttle services are provided to and from the Incheon International Airport every half hour from 06:00 to 23:00. Our guests staying at Best Western Premier Incheon Airport Hotel will soon enjoy access to magnetic levitation tram services from the Incheon International Airport, which is scheduled to open in late 2013. We at Best Western Premier Incheon Airport Hotel offer full amenities for your convenience during your stay, which include:• Free Wi-Fi access available virtually every part of the hotel including guest rooms• All day dining including breakfast, lunch and dinner at Restaurant “Patio” located at lobby level.• Light snack and drinks at lobby lounge• Fitness center with indoor golf range and massage• Business center • Tax-free shop and convenience store You can also find in the vicinity a wide range of businesses including discount market (Emart), golf club (SKY72 Golf & Resort), casino, hospital(s), restaurants, convenience stores and so forth, conveniently located within five-minute walking distance. Imagine yourself enjoying beautiful sunsets and leisure time at nearby west coast beaches and fresh seafood and sashimi! Wangsan Beach, Eulwangri Beach, Silmido Beach, and Yeongjong Wharf and Fish Market are all within ten-minute drive from the hotel. ... more   less 
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Also Known As:
Best Western Premier Incheon Airport Hotel Incheon
Best Western Incheon
Incheon Best Western

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