We arrived as a threesome, my two 6ft sons and myself, to be shown a dingy, dirty small room with two beds and furniture that was literally falling apart. They put a third bed in the room and there was only just enough room to have our suitcases on the floor standing up, no room at all to open even one case without placing it on a bed. We immediately complained and were told there were no other rooms available. We were later moved to a marginally better room and offered a bottle of house wine and a plate of fruit (freely available at the buffet) and a room upgrade in two days time.
The whole hotel is in dire need of an urgent upgrade. The whole place is extremely shabby, the rooms are certainly not up to scratch as a 4*, what a laugh, 3* if they are lucky. The pool area was run down, the cushions for the sunbeds were falling apart and the towels very threadbare. If you had a drink or lunch the plates/glasses were left out in the sun for the ants for hours before they were collected.
Many parts of the hotel had cracks and even holes appearing in the structure and the corridors were all damp and in need of redecoration. I have not stayed in such a place for many years and hope I never have to again.
I would not recommend this hotel to anyone, even my worst enemy. Kuoni seem to think everyone loves it, but not the people I spoke to when we were there.
- Official Description (provided by the hotel):
- Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, TravelUp, Expedia and Hotels.com so you can book your Bentota Beach by Cinnamon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bentota Beach Hotel Sri Lanka