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“Another wonderful holiday, excellent service, great staff, fantastic food and beautiful surroundings!” 5 of 5 bubbles
Review of Bentota Beach by Cinnamon

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Bentota Beach by Cinnamon
Ranked #11 of 29 Hotels in Bentota
Northampton, United Kingdom
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Another wonderful holiday, excellent service, great staff, fantastic food and beautiful surroundings!”
5 of 5 bubbles Reviewed 12 November 2012

Just returned from another two weeks at this hotel, with each stay it just keeps getting better. The service by staff was excellent, amazing bed decorations at night by the room boy Sanjeeva, makes you feel really cared for. Food fantastic and the choice as ever great. Whilst the rain at times kept you inside plenty of areas to sit and read . The grounds to this hotel are special and due to the size even when full the hotel feels quiet and relaxing. The staff here really excel at what they do , during my stay they won another accolade or two in the cocktail competition , yes! I tried the new cocktails, both really good but l recommend the chameleon , tastes exquisite, thank you to Sanjeeva and his staff for a great holiday once again. Recommend this hotel for relaxed holiday, a good base for trips or just a beautiful beach chill out.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol210660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (254)
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English first
Cairns, Australia
Level Contributor
195 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 10 November 2012 via mobile

We were booked this hotel through an organized private tour. It's a medium sized resort style hotel. The service from the wait staff, bar staff and reception staff was not good. Ie. Being left to wait for our order to be taken in the bar for a very long time whilst 5 bar staff talked and joked around- we ended up walking out and nothing was said to us. Reception service is slow and attendants are unhelpful and uninterested. This was our last stop on our tour which was disappointing. Food was buffet style, pretty good actually but like all hotels in Sri Lanka they didn't provide enough national dishes.

The rooms were rather nice and had comfy beds but the shower leaked lime crazy and the water was either scortching hot or freezing cold.

Wouldn't recommend as I just can't look past bad service.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank travelling_sister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 November 2012

There was four of us two couples,our stay was very good rooms spacy food fantastic choice no complaints,entertainment no existent,drinks ok some cocktails two different daily, trips with Kuoni do not use bad experience on two trips spent most of day sat in vehicle with no aircon the beech guys are supposed to be great according to other guests and cheaper. All in all we enjoyed the experience a real eye opener,

Room Tip: All room nearly the same
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  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul44Cuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 4 November 2012

Stayed with friend for 6 nights after tour of Sri Lanka as a relaxing all inclusive break. Possible upgrade to superior room not available on arrival but standard room had nice views of gardens and river. The railway line crosses the front entrance.

Didn't use train but reception can provide timetables for Galle, Colombo, etc. Heard trains from room but not too intrusive.

Was advised by local guide the hotel was designed in same 'fortress' style as Galle Lighthouse hotel and the high room corridor windows certainly give that enclosed feeling.

Day we arrived was long holiday weekend and main restaurant like a noisy canteen. Thankfully quietened down as week progressed. Good choices of soups, breads, curries, veggie options, European mains and desserts.

We used the adjacent spa once for afternoon of treatments. Generally standard of service good but the heavy rain was seeping through unsecured windows to floor creating puddles and crumbling plaster! Also spa totally separate building to hotel, no pathway thru garden so a very sodden walk in dark to hotel room.
The spa brochure prices quoted also do not include taxes so 125 bill turned into 158 dollars.

Had strange experience upon settling hotel bill. Rupee notes given to cashier as part payment were not counted in front of us and amount cashier counted was less. Only when my friend went to walk to cashiers side of the desk was missing note suddenly found by cashier. He apologised....so be aware what notes you are handing over if unused to the currency.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank ChocQueen6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 2 November 2012 via mobile

Initially we were shown to an amazing room with a gorgeous water view and were quickly told that we would be moved to a 'nicer' room with a sea view. We had a hectic trip as we were attending a marriage so had little time for relaxing on the beach. However, the next day we were shown the new room and told the porter we preferred to stay in our current room.
The manager quickly made it very clear that wasn't an option and wasted our time making us move rooms without an adequate explanation. We asked for something as a good will gesture for being made to move, however, when we returned to reception, the manager had 'gone on a break' and wasn't due to return till 10pm. We were also told that the room was still to be paid for and then when we went to reception to settled our bill, were told we didn't have to pay anything. However, I have since been charged directly from my account without any notice 5 days after we checked out, nor have I been provided with a breakdown of the costs or offered a receipt.
As far as I can see, the service is very poor here, the staff were very unfriendly as we had become discontent with having to move rooms when we didn't want to. The manager lacks any sort of interpersonal skills and shows no effort for availability at the customers request. This was an expensive mistake, however, most people seem to enjoy their stay, there are a frequent few as is evident by other reviews that there is a darker customer unfriendly side to this hotel. If you want to run the risk of being treated disgracefully, then by all means stay here.

  • Stayed October 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 2 November 2012

Great location with very large gardens and direct access to the beach, so very good for families. Good sports facilities, although bad that there was no air-con in the squash courts or Gym. Excellent dinner buffet with variety of European and Sri Lankan food.
Team at the water sports centre let them down badly by being inflexible, poor value, and not as pleasant and polite as other staff, but this might just have been a bad day.
It's about a two and a half hour journey from the airport, and an hour and a half from Galle, depending of course on conditions.

  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rodnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 2 November 2012

Just been back for the third time and I am pleased to report that all is still very good here. As an all-inclusive it is excellent. The choice of food is wonderful although few of us departed from the wide range of curries. There is masses of space which allows people to do their own thing whether yoga, pool aerobics, pool in the bar, beach walking or swimming, badminton, squash, jet skiing and so on. The staff are excellent. Many have been there for years too. Strongly recommend that you tip everyone there - an odd 50 or 100 goes a long way and is much appreciated.

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Backzapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bentota Beach by Cinnamon

Property: Bentota Beach by Cinnamon
Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Bentota
#8 Spa Hotel in Bentota
#10 On the Beach Hotel in Bentota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
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Also Known As:
Bentota Beach Hotel Sri Lanka

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