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“Fabulous place to stay!”

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Bentota Beach by Cinnamon
Ranked #11 of 30 Hotels in Bentota
Bangalore, Karnataka, India
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fabulous place to stay!”
Reviewed 11 November 2013

We travelled to Sri Lanka from 5th of Nov to 10th of Nov and stayed in this hotel for 2 days. I regret the decision of not staying here longer since this hotel deserves it! After having travelled for 2.5 hours from Airport, the hotel made us feel so relaxed and rejuvenated with its ambience and decor, was out of the world!
The place has been tastefully decorated and has a nice peaceful calmness to it. The rooms provided were nice and airy and were facing the lagoon/ river.
Buffet had a nice variety and the service and almost always very prompt.
I recommend this hotel to anyone who wants to have a good relaxing time on their holiday!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adeosthale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this review, 13 November 2013
Thank you for your feedback following your stay at Bentota Beach Hotel. It is a pleasure to note that you enjoyed your stay whilst with us.
Glad that you were happy with the ambiance, Service and the food that the resort had to offer.
We do hope that you will continue to patronize Bentota Beach Hotel to enjoy the peace and tranquility that the resort is being renowned for.
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1,415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
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English first
London, UK
Level Contributor
147 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 November 2013

The hotel grounds are nice and clean, and a pleasure to be around. Great food in the main restaurant. The bar and Pool bar are expensive, and differ in price which didn't make any sense to me as all drinks come from the bar! The beach exit is to a public beach, so it gets a bit annoying with the touts. GYM : The gym is adequate for use, although the A/C does not work very well or is not often on, therefore making the workout difficult.
Bad Experiences : 1) The reception team expected us to find our own room. 2) They put us in a twin room, when we had booked a double. Had to complain. 3) The bathroom and rooms are a little dated. For a 4* + hotel, they have old TVs and moldy shower corners. 4) As all rooms face the garden, when people have loud music, you can hear it. Someone was partying till 3am, at which the Hotel did nothing.
Overall : Nice place to stay of all you wan to do is relax! But be careful of your wallet. I stayed 2 days ans spent £70 just on food an drink! I was expecting more though.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dharm P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this review, 13 November 2013
Thank you for your feedback following your recent stay with us. We are deeply distressed to learn that you did not have a memorable stay with us. We apologize for the shortcoming you experienced with regards to the allocation of your room which didn't meet your expectations.
Also we are constantly reviewing our standards and always endeavor to improve our product and service offerings. Your constructive feedback is therefore deeply valued by us and will certainly be looked into as areas where we could better our quality standards.
Thank you for taking time to write to us and we certainly hope to have you with us again
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mumbai
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 November 2013

We were a group of 11 with 4 teenagers occupying 5 rooms. Firstly, we were all relocated from the sister property Cinnamon Bey Beriwalla to this one at the last minute. That was stressful. They offered dinner on the house for the two days of stay as compensation - pityful!
Even though one of the room was upgraded to a suite, the Shower area in the bathroom is literally 2 feet by 2 feet. You need to Squeeze and maneuver your self to close the door!!
The SPA experience was the crappiest in my life. As soon as the massage started there was loud music out side and some kind of party with screaming mike announcements started (at 11:30 AM by the way!!) Upon my protest, they removed a 50% off the charge.
Oh yes the blinds in the suite do not shut out the light from outside well enough, so budget for 5:30 Am rise and shine sunshine!!
The rest of the property is nice and the beach is clean!!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raghu64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this review, 13 November 2013
Thank you for sharing your review on TripAdvisor following your recent stay with us. Constructive criticism is always appreciated as it helps us to better our product and service offerings,
So we thank you sincerely for sharing your honest feedback which is deemed invaluable to us,which will certainly be considered as areas of improvement.
Whilst thanking you for sharing your feedback with us, we certainly hope to have the privilege of welcoming you back at our resort for a more memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 November 2013

Having stayed at this hotel a number of times when I have visited Sri Lanka previously, I decided that whilst there this time I had to at least pay them a visit. So Lunch it was, and may I say I wasn't disappointed, a weekday and the food on offer was glorious !! an exceptional display although we were pretty late dining, and the tastes were fantastic. The restaurant has had some refurbishment and the new layout for the buffet was pretty impressive.
I would recommend you pay this place a visit to dine there even if you are only passing through as the hospitality and staff are so warm and welcoming.
Many thanks

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Carol210660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this review, 13 November 2013
Thank you for sharing your feedback following your very short visit to Bentota Beach Hotel. We are indeed pleased to know that you enjoyed your meal and were happy with the changers that have been donewith the new buffet layout. I also take this opportunity to thank you for showing your appreciation towards the hospitality that was offered to you on all your visits to Bentoat Beach hotel.
Looking forward to serving you better on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 November 2013

See sunrise on Bentota river and sun-set at the exclusive beach.
There are two Pools, one outdoor and one indoor.
The buffet spreads cover Sri Lankan ethnic dishes like Hopper,Indian Dishes, European dishes, cold cuts, even Turkish dishes. A gourmet delight.
Water sports on Bentota river, having depth of 4 feet at the pier is thrilling for all ages.
You need a day to cover the hotel only.

Room Tip: There are sea-side rooms and river-side rooms. River-side rooms are better and quiter, but view fro...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shyamaladv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarlonRobert, Manager at Bentota Beach by Cinnamon, responded to this review, 13 November 2013
Thank you for your feedback following your recent stay at Bentota Beach Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments about the food were passed on to our Executive chef and his team.

Whilst thanking you once again for sharing your positive feedback we eagerly look forward to having you with us on your next visit to Sri Lanka.
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 November 2013 via mobile

Beautiful setting, with the hotel bang on the beach !
Very well appointed rooms and great service with friendly staff as well
The amenities are great especially for the kids with the pool and all !
All in all, a wonderful experience at Bentota!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RDamle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 10 November 2013
Thank you for your excellent feedback regarding your stay at Bentota Beach Hotel. We are truly delighted to know that you have enjoyed your stay together with our warm hospitality. We will certainly share your feedback among rest of the team mates in the hotel. We look forward to have you with us again that we will guarantee an experience even more memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2013 via mobile

The most impressive thing about this hotel are the vast greens just outside our room. They extend till the sea and the scenario is awesome! Great food, lots of diverse choices. Nice room although bathroom area needs refurbishment. Improvement on lighting and window frames could help. Good general quality.

Stayed October 2013, travelled with family
Helpful?
1 Thank Miguel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 7 November 2013
Thank you for sharing your feedback following your stay at Bentota Beach Hotel . We are indeed pleased to know that you enjoyed your stay with us.
We thank you sincerely for sharing your honest feedback which is deemed invaluable to us. Regarding the suggestion of renovating bath room, window frames and upgrading lighting in the room, will certainly be considered as areas of improvement.
We certainly hope to have the privilege of welcoming you back at our resort for a more memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bentota Beach by Cinnamon

Property: Bentota Beach by Cinnamon
Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Bentota
#8 Spa Hotel in Bentota
#10 On the Beach Hotel in Bentota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
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Also Known As:
Bentota Beach Hotel Sri Lanka

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