I really wanted to like this hotel. We had a wonderful week in Sri Lanka in three other fabulous hotels, and this one was way below what I expected. The room had been updated, but there was mildew all over the ceiling, and the room smelled a combination of musky and smoke. The pillows themselves reeked-maybe they mildew, too? It took three calls to housekeeping to get different pillows, although there is a "pillow menu" placed by the bed. It turns out they don't have all the specialty pillows that were listed, either. The food was better some nights than others, but always large varieties.
It is obvious this place is catering to Eastern European/ Russians, mostly on all inclusive stays. We had breakfast and dinner but not the all-inclusive package since we are gone during the day. When we tried to buy draft beer in the bar, we were not allowed because it was only for all inclusive guests, even though we were willing to pay. Also, when we were in the restaurant, surrounded by guests with small water bottles, I was not allowed to purchase one, but was told that only the large bottle was available because the small ones were only for all-inclusive guests.
The night before we checked out, they called us twice to come pay the bill that night rather than in the morning, even while my husband was in the process of paying. Also, they locked the mini-bar while we were at dinner the night before we left until after we checked out. I guess they probably had bad experiences with people stealing from the mini bar at the last minute and not paying their bill, but for us who are honest and have no problem paying our bills, it felt like we were not trusted.
We had specifically requested a room far away from the train and were given a bottom floor right next to the train. We paid full price and felt like we were being treated poorly because we were not on all-inclusive plan.
The grounds are large, and the beach is very nice. The pool is also very nice. But, they need to update the place. This felt like a mid-level place, not four stars.
There are other hotels that look nicer in same area. Try the others instead.
- Official Description (provided by the hotel):
- Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more less
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- Also Known As:
- Bentota Beach Hotel Sri Lanka