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“Overall good.” 3 of 5 bubbles
Review of Bentota Beach by Cinnamon

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Bentota Beach by Cinnamon
Ranked #11 of 30 Hotels in Bentota
UK
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Overall good.”
3 of 5 bubbles Reviewed 26 July 2014

I have mixed reviews for this hotel.

We travelled around Sri Lanka for two weeks seeing / staying in many hotels and this was the last before flying home. On arrival all looks nice and impressive. The entrance lobby is muralled with amazing patterns. The staff are generally good accommodating where and when they can.

We read several reviews about the rooms here before arrival and after visiting I can see what others mean, being on the beach side of the island means everything is always hotel and sticky and corroded. We had to ask for a different room twice as the rooms we were given were not up to scratch or dirty. The hotel staff accommodated without question which was very pleasing. They even gave us a bottle of champagne / chocolate cake on account of it being our anniversary which

Other than that - everything else is pretty good. The grounds are pretty big so plenty to go and see form the beach, pool, water sports, gym, spa, shops, etc. etc. We were on a room & breakfast basis so it gave us a chance to go out and see the area. There is a nice restaurant across the bridge called Kulmiths which does decent food and has an amazing view of the sea and hotel.

Wifi is not the best, but thats not really a bad thing - we used as a break to get off our phones.
The food was really good here, the buffet breakfast & dinner more than accommodates. But on our last two nights we realised that there is another restaurant underneath, which is more a la carte and fancy. This restaurant for me was a jewel and def is underrated / undersold. Well worth the extra money. Great surrounding, Excellent service, master chef quality food. On the whole a great stay / end to the vacation.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank KSRuprai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 11 August 2014
Thank you for taking the time to share your feedback.
Though we are happy to read that you found the location, food and services very accommodating, it is always disheartening for us to hear someone wasn’t fully delighted with the experience.
We, the management team of the hotel really appreciate your input, and we are going through your review carefully to see what we can do differently.
We really hope we have the chance to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,393 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
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English first
Bradford-on-Avon, United Kingdom
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

An excellent hotel; staff were friendly and consciencious, the huge variety of food presented at the buffet was lovely and the unlimited drinks wrist-band was great for grabbing a quick drink at the poolside. The activities were varied and fun; table tennis, badminton, jet-skiing and elephant riding were all great. Would definitely recommend to anyone looking for a relaxing place to stay in Bentota.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hugh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 11 August 2014
Thank you for taking the time to share your experience.
It is great to read that we managed to exceed your expectations throughout your holiday experience in Bentota Beach Hotel.
We were especially honored that you enjoyed our sport activities.
We will most certainly share your comments with all our associates, who put in the extra mile and made the difference.
Look forward to the pleasure of welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Stay for 3 night . Family with 3 young kids . Staff was very help full and profeccionel , location great . Beautify resort right on the beach . Pool was great . Got connecting room on the ground with big garden . Food was great . Lovely place . Will recommend any day .

Stayed July 2014
Helpful?
Thank Pernille R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 23 July 2014
Thank you for choosing Bentota Beach Hotel and for such fantastic feedback.
We are delighted that we were able to make your holiday so special. Your feedback is greatly appreciated.
Once again thank you for your patronage, we are very hopeful that you would choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

We have stayed at Bentota Beach Hotel on many occasions and it is with pleasure that we notice that the high quality of service & attention to detail still remains. The hotel staff, especially the restaurant staff, provided an excellent service. There was a great variety of delicious food for all 3 meals. Rooms were clean & comfortable.There was plenty of activities for kids. In our opinion, there is only one area that needs improvement: the lack of a baby pool. Great family vacation! Truly a home away from home!!! Keep it up!

Room Tip: Rooms facing the beach had a very nice view
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank BFerdinandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 July 2014

I spent 7 night in this hotel together with daughter. This is very nice family hotel with various activities inside. So if you are interested only in relaxing you cans stay in this hotel and enjoy various sport activities, pool, Spa, massages, Ioga and etc. Beach is very clean and beautiful. You can enjoy safely playing in wave as it is not deep. Very good dinning with various choice of local and European food. Rooms are nice. However, when look closer it requires renovation (according to my information shortly hotel will be closed for the renovation). I tried to walk outside the hotel once and did not like it. It is dirty and you don't feel safe outside.But maybe it is my personal opinion. The only minus of the hotel is that if you want to have fun in evening and you are not with company it will be difficult to do. Even though they have bar and musicians and etc. In the evening it is very quite. Drinks in the hotel are also quite expensive in comparison to other place. All in all, this hotel is ideal for family holiday.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 23 July 2014
Thank you for choosing Bentota Beach Hotel and for such fantastic feedback.
We are delighted that we were able to make your holiday so special. Your feedback is greatly appreciated.
Once again thank you for your patronage, we are very hopeful that you would choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

The bentota beach is very beautiful and and is very clean and the resort is on the beach with water sports activities available like jet-ski etc.the rooms are big in size and staff is very courteous. Food was ok and the whole hotel environment had some typical odour.The food was ok, break fast served was better then the meals. overall very nice experience with hotel.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank paylak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 23 July 2014
Thank you for taking the opportunity to provide a review of your stay at our hotel.
We are glad to read that you enjoyed your room and the other activities during your holiday.
We are very happy that you would recommend our hotel and look forward to welcoming you back to our hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
2 reviews
5 of 5 bubbles Reviewed 9 July 2014

One of the best resorts in Sri-lanka
A great resort with a beach with some footsteps outside your room.
Prompt Service
Courteous Staff
Awesome & Hearty Breakfast
Great Dinner
Huge variety in food (especially desserts)

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank GauravMehta2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review, 23 July 2014
Thank you for taking the time to review our hotel. It is great to hear that you were pleased with the service you received.
We strive to make every guest’s stay a satisfactory one. We will pass along your comments to the staff, as they take this feedback and grow from it.
Once again, thank you for your comments. Looking forward to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bentota Beach by Cinnamon

Property: Bentota Beach by Cinnamon
Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Bentota
#8 Spa Hotel in Bentota
#10 On the Beach Hotel in Bentota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
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Also Known As:
Bentota Beach Hotel Sri Lanka

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