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“Beautiful Hotel,”

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Bentota Beach by Cinnamon
Ranked #9 of 21 Hotels in Bentota
Berlin, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Hotel,”
5 of 5 bubbles Reviewed 16 October 2010

I came to Bentota Beach Hotel last year for the first time. I was fascinated by the hotel and the friendly staff. It was unforgettable. Nice rooms, very good food (big choose of national and international dishes).
This year I came back couple time to have a dinner there and also to enjoy the life music on Monday. It was a lovely evening with great reggae music. Wonderful musician.
Keep it up Shaman.

Recommendable hotel

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lanka_TOURIST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,423 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (262)
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New Delhi, India
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 16 October 2010

room AC just didn't work!! nice clean beach. very nice peculiar location/entrance point such that there's a railway line & crossing RIGHT AT THE GATE of the hotel! run down ayurvedic spa. nice food - both for breakfast and for dinner. do try the Sri Lankan fare.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gautamkaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haarlem, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 October 2010

We stayed here for 2 days just 3 days before departure from Sri Lanca, after 2 weeks back packing through the country. During the last days of our traveling, we wanted some luxury with nice beach and swimming pool. Hence we have checked several hotels and a guesthouse with a swimming pool in Bentota and around. We found this hotel ideal for us. The reception of the hotel is beautifully decorated and refreshing, personnel is kind. It has beatiful rooms with view to the garden, swimming pool and the beach. The city center is nearby. And the price is just not too high for the quality. We really enjoyed staying here. There was only one negative thing. The personnel in the restaurant was a little bit lazy - like in all other hotels and guesthouses in Sri Lanca, there were plenty personnel members, actually too many of them everywhere, - and were hardly to be persueded to walk around to serve the person on the opposit side, instead of hanging with their body over the table. :-)

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanMicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 28 September 2010

My wife and i stayed in this hotel for 2 weeks in September this year. It is advisable to book a private transfer from the airport as it is cheap and much less hassle than spending 4 hours on a crowded bus, it cost us approx £15 each for this and was worth every penny after a long flight.

The all inclusive package, though cheap does not offer good value for money we found as, we were severely limited to what services were available to us. We found that the best option was half board as the breakfast and evening meal were very substantial and most other travelers were using this option.

The hotel by Sri Lankan standards is very good but i think that a few guests were used to a more "westernised" hotel experience and this may be reflected in their review comments. The hotel is, without doubt the best in the Bentota area and overall we had a lovely stay. The staff were very courteous and attentive and on the whole very efficient, we had no complaints.

Our top tip for the resort is to take plenty of $USD in small denominations as we tipped a little and frequently, this ensured that we always had our beach loungers, umbrellas and towels laid out and reserved for us in the mornings and the waiting staff would que up in order to assist you in your needs.

The only bad experience that we encountered was when we booked the "pontoon boat" for dinner and an evening river cruise. As it was my wifes birthday we decided to book the pontoon boat dinner & cruise for the evening. To ensure that we got a place, we booked 7 days in advance and tailored our traveling itinerary around this. We arrived promptly at the pontoon only to be informed that our table had been canceled. The reason for this was, there was a large corporate customer in the hotel and they had canceled all of the guest tables in order to take them on the river cruise instead. This, in my opinion is wholly unprofessional as they didn't have the courteousy to even inform us of this cancellation. The hotel should not conduct this type of activity.

The best part about the hotel is the location, with a pristine unspoilt beach on the doorstep, on which you could walk for miles in either direction. Overall a very pleasant stay.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fred848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 September 2010

Have stayed in the cinnamon grand colombo.. This hotel is amazing. Checked out early from Ceysands and it was amazing that we extended another night.. You pay for what you get, rooms very very clean. Entertainment was the best.. Staying back here in a few weeks, highly reccomend.

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rwdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 18 September 2010

On arrival, I assume, due to shortage in rooms, we where proposed to upgrade to presidential suite (sic!) with magnificent balcony and view. As it was my family we agreed to that. Rooms and amenities where clean, breakfast OK. Ocean and beach was excellent, including sunrise and sundown. Pool was OK, but non-cosy around. Disappointments begin from a moment, when , as promised by reception additional beds shall be installed, so it took around 4 hours and multiple remainder calls to reception to fix it, process of installation take in overall only 20 min.
Pool bar was sufficiently dirty, and Margarita's salt was inside shaken, rather than on glass. Pool attendants where obsolete as class, so our group of 4 people was come unnoticed. Restaurant was serving only buffets, and not an ala-cart, which is convenient to travelers on half-board or BB . Other restaurant and bar in hotel was very well hidden from tourist, and reachable only with guidance.
Last disappointment came, when we where checking out we had to depart at 4 am:
- mini bar was checked 3 times, at late night and at 4 am, which is ridiculous, as credit card was mentioned for payment.
- all the time where demanding to gave the key back, perfectly knowing that one of our family member had a late flight
- reception where demanding to pay until 10 pm, instead of morning, as in normal hotels.
So all of the above means - nonprofessional staff, need a serious management attention and rigorous training
In general I can evaluate Bentota hotel, as worst (as of staff professional attitude) in comparison with other John Keels hotels chain.
Worth to mention , that it is our second trip to Sr-Lanka, and Chayya Village and Chayya Citadel remains as very good hotels with professional staff
We had a beautiful and calming scenery of tropical rain with remote picturesque thunders, that was a bit improving our mood.

  • Stayed September 2010, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dustyandreas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrow
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 24 August 2010

I particularly chose this hotel for the advertised sports facilities. The sports complex is beeing rebuilt, we could see and hear the work from our room and from wherever we where in the hotel grounds and on the beach Each day we had to travel to The Taj Hotel for tennis and a decent gym. This took stress and time each day to arrange. We missed windsurfing the first day as the guy wouldn't accept our all inclusive tags. The food is good, however the dining room is like a school/works canteen. The large bar and other public areas lack ambience. After touring round Sri Lanka for 10 days this hotel was a disappointment and comparing it to the 7 other hotels we stayed in it does not warrant 4 stars.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suedancing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bentota Beach by Cinnamon

Property: Bentota Beach by Cinnamon
Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Bentota
#7 Spa Hotel in Bentota
#8 On the Beach Hotel in Bentota
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 
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Also Known As:
Bentota Beach Hotel Sri Lanka

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