I'm terribly late in writing this review but here goes.
I got married in December and This was sort of an unplanned honeymoon stumble by! Initially I thought it was a fabulous place, with bawa architecture and beautiful simple interior. However the hotel disappointed me quite a lot.
Firstly when we were swimming the pool area was being fumigated for bugs/mosquitoes which was fine. understanding the plight of living in a tropical country we headed to our room. However without any prior notice they started the fumigation process on the hallways/ corridors which lead to the rooms. Our room was filled with fumigated air from both the corridors AND the Garden/pool side. This is terrible. There was no prior warning. When we complained the staff did not even attend to the phone call. Which is not at all good customer service. After complaining further to a manager we were asked if we wanted to move to a different room. which we declined since we decided to leave the next day without prolonging out stay. However we were not offered any apologies on this regard.
Secondly while using the toilet I found it wasn't clean namely the *bidet shower*. Lets just say it wasn't cleaned well after the previous occupant.
This i found to be disgusting since I did not want my honeymoon to be cooped up in a room. It was supposed to be much more!
Staff was not super friendly nor helpful. might have been because i was sri lankan too... ho hum
But the rooms were great! I loved the bed! very modern. Food was nice. again not planned and don't think they handled the breakfast crowd well. a bit disorganized!
I'm quite disappointed. Not value for money that I paid.
- Official Description (provided by the hotel):
- Get away to our Bentota hotel, beach haven. Soak up colonial charm in nearby Galle. Laze by the ocean as AVANI Bentota Resort & Spa combines contemporary style with sun-filled days on the southwest coast. Spice up your appetite with local flavours. Sail gently through the mangroves for a relaxing afternoon. ... more less
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- Also Known As:
- Avani Bentota Resort And Spa
- Avani Bentota Hotel Bentota
- Serendib Hotel Bentota