A few of us checked in to Avani Bentota on the 21st July 2013 for a day's stay, and found that the hotel is beautifully located and the rooms were fabulous! the staff at the entrance are friendly and helpful, the reception took a bit long to get our information and it took us almost 2 hours from time of arrival to get our rooms. We had ordered food to the bar area and it too them almost 2 1/2 hours just to get a sandwich across to us which once it did come was not up to standard.
The disappointing factor other than for the above is when you go for for the buffet and there is no food! on the 21st night the buffet was empty even at 21.00 hrs where as they close the buffet at 22.30 hrs and we ended up eating ONLY spaghetti which we thought the chef at the action station to do, it was a repeat for breakfast here once again they ran short of food, and it was disappointing to know that even lunch was the same until my husband had a very nasty word with the chef which also provoked other guest to do the same and then finally they managed to fill up the dishes. The funny part in all of it is once you do serve your food and need seconds you will not get the same thing twice as it has been replaced with a completely different dish as they have run short again.
It is no point in having such a beautiful location and room comfort if they do not have the rest in tact. if everything is what we expect then charging such absorbedent prices for a one night stay is excepted but now at this point we feel cheated!
This hotel will not be recommended by me to anyone as it has left a bitter taste in our mouths.
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- Also Known As:
- Avani Bentota Resort And Spa
- Avani Bentota Hotel Bentota
- Serendib Hotel Bentota