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“Memorable experience”

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AVANI Bentota Resort & Spa
Ranked #4 of 26 Hotels in Bentota
Certificate of Excellence
Reviewed 16 January 2014

I spent one night at Avani Bentota in Dec 2013 and have nothing but amazing things to say about this hotel. My boyfriend proposed to me at Avani and the hotel staff were incredibly accommodating and generous upgrading us to a suite for free. The suite is separated from the hotel and has direct access to the beach. It was spacious,clean and modern with all the amenities including a jacuzzi and free wi-fi. Service was incredible and the staff were all obliging and attentive. They even organized a champagne breakfast for the two of us on the beach following the proposal as requested by my finance.

The hotel itself is beautiful, has two pools and is located on a lovely beach. Having stayed at hotels all over the world from Europe to America this will go down as one of my favorite, thanks to the staff at Avani for making this an incredible and memorable occasion.

  • Stayed: December 2013, travelled as a couple
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Thank Sheri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 January 2014

Tried to contact the hotel a few days before our arrival to arrange airport transfer but never received a reply (used the email address from their website). The day of our travel I emailed again without success. Not good enough!

Hotel in general is good, room 318 with balcony is good with great view of swimming pool and sea. Mini bar could be better. Walk-in shower great. TV channels limited. Movies for free but limited. Little bit dirty but otherwise a good room with a comfortable and big bed.

Breakfast buffet good. The Chatters Bar (also serving the swimming pool area during day) is substandard. Very slow service and simple food orders took on average 60 min. Longest was 1hr 45min for a club sandwich and a tikka wrap!!! We refused to pay, which was eventually accepted by management (thank you understanding). Not good at making cocktails. In my opinion Chatters Bar is understaffed and they need more training. Frangipani restaurant was overall good although Indian dishes were shown on the menu but was never available (then take it off). New Years Eve party was well above expectations. Great arrangement although the local live band and beauty contest was not to our liking...

Outside the hotel there was nothing much to do after sunset, nor at the hotel (bar was usually quiet). Walking along the long stretches of soft sandy beach was fantastic in the morning and late afternoon. Trains passes by all day and night very near the hotel but is not a problem really. Outside the hotel don't get fooled by the many "tour-guides" that wants to show you around town. There isn't much to see in Bentota. It's great for relaxing at the pool, walking on the beach, surfing/boarding and early nights. Family friendly and a nice spa.

Room Tip: Room 318 has great views and its comfortable.
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  • Stayed: December 2013, travelled as a couple
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1  Thank Benny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

Our family of three (one being a toddler) enjoyed our stay at Avani very much. We were over at Vivanta and wanted to extend our stay, but they were fully booked.

My husband went to talk with a representative at Avani to see if they had any availability and to see the rooms. Sumal showed him a one bedroom suite, which I would call a villa, which was available, and for a lesser price than the deluxe room we had at Vivanta. My husband booked for one night and the next day, we made the switch.

The suite was detached from the main hotel building, nestled near the pool and had beach access. It had a spacious living/dining room, a very large bedroom and enormous bathroom with a jacuzzi bathtub and separate shower. The baby crib was already set up when we walked in. The decor inside was modern, clean and inviting. There was a private patio with wooden chaise lounges. Wifi was also complimentary.

Sumal greeted us upon our arrival in the lobby and took us immediately to the suite so that I could see it for the first time. He then checked us in from the suite, we didn't have to go back to the front desk. There was a complimentary bottle of sparkling wine and chocolates in the suite. We also had our own security guard dedicated to our suite 24/7. Not that this was necessary; we have felt safe during our entire time in Sri Lanka.

The service we received right from the beginning of our stay was exceptional. We decided to extend our stay, and the manager, Tissa, immediately sent over a fruit basket full of delicious fruit. On the second day we received a basket of different bananas from the island.

The resort has a tranquil feel to it. There is a lot of green, open spaces. There are 2 pools and 1 kiddie pool, as well as beach access, which I mentioned earlier. While the amenities are nice, it was our villa and the friendly hospitality of the staff that made our stay so enjoyable. I would definitely stay at this resort again and would recommend it to family and friends.

Stayed: December 2013
Thank Lexo467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

We came back to avani bentota after one year . The property is as nice and the set up beautiful . Sadly the services quality felt deteriorating while they were not really highest class last year either. We have been welcome by a very nice young lady and even though she was professional and willing to help , the resort did not have our note from the time of booking re our wish to book us ground floor . We booked with the company directly in Colombo , they promised us to book us ground floor,but they obviously just promised without doing much more. They did not seem to have been attentive enough to communicate clearly with the staff in Bentota .
We got the 2 rooms we booked on first floor but sadly one was badly smelling smoke of cigarettes. Anyway the nice young lady tried her best to help us but she could not manage better than only one room ground floor out of the two ,we booked. So we gave up to our wish to gave 2 rooms near each other.
The staff at the restaurant need significant education on how to service in a restaurant. One example - we order one bottle of water once , at dinner and the waiter said yes and just sat down at another table joining friends for dinner.... My husband had to go there and push this guy so we get our water bottle.
The quality if food is not great . We have been in quite a few places in Sri Lanka , we have experienced much better.
There was work carried out near our room and on a Sunday afternoon just days before Christmas people were working with drilling machine...
At aprox 200 eur per night during Xmas time , dear Mr manager at Bentota resort I think you need to seriously reconsider if you want to sell the concept of deluxe tourism.
...As well as renovating a bit as the bathroom smells and start showing the mould ...
We did come back second time , but it will not be the third .
It is such a pity fort he great location and beach you have there.
Definitely too high high prices and ranking but in reality one do not get the service accordingly.

Room Tip: If you still want to give it a try , ground floor ,south ,near the pool where you can swim.just a f...
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  • Stayed: December 2013, travelled with family
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Thank DanaGDhaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

The high praise for Avani Bentota is very well deserved. The welcome was great and all the staff were extremely helpful and sincere. Location is very good - right on a gorgeous beach (which is far nicer than the beach in Hikkaduwa). Room was a fantastic size with a very spacious balcony overlooking one of the pools. Shame we couldn't have stayed longer!

  • Stayed: December 2013, travelled with friends
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Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013

I am an avid sightseer. It drives anyone I travel with for recreation mad; leaving at eight am to beat the crowds, and arriving back at eight pm. And I also travel a lot for business. So enjoying a hotel for the location or facilities is not something I am really used to. But the AVANI Bentota was my first taste of luxury beach holiday, and I enjoyed it.

The AVANI was typical Sri Lankan, insofar as the staff are very attentive, take time to speak to their guests and seem genuinely interested. Being a Buddhist country means it is fairly safe and secure.

It has to be said that guests must understand they are not in Anglo-Saxon territory, so don't expect immediate attention when it comes to ordering drinks. And a 'beach BBQ' got postponed twice:- the second time for no apparent reason and with no notice. But the staff are closer to catering for Western Tourists than some other Sri Lankan hotels.

There is a nice garden just set back from the beach giving some privacy. And the beach is close to idyllic, but not too crowded. Local touts will ask you your name and say 'hi' once, but will leave you alone. They offer paragliding etc., but it would be nice to have the hotel 'officially' arrange that rather than entrusting a random dude with your money.

The buffet was well-cooked and cleaner-looking than some other hotels. Good by western standards, but in-line with other top-end hotels. I also got a little bored after three nights.

Overall, definitely four stars. What stops it getting five? Loud hoots from diesel trains every half hour. Like all the South Eastern coast, a train track runs almost parallel with the beach, and there is a level crossing just behind this hotel. You get used to it, and I daresay it is essential infrastructure for any country. But just so you know. The spa was also a bit 'basic' for the price.

So in conclusion, a good break from cheap sightseeing and business hotels.

  • Stayed: December 2013, travelled as a couple
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Thank fresh1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLML, Manager at AVANI Bentota Resort & Spa, responded to this reviewResponded 8 January 2014

Dear Guest,

Thank you so much for the time taken to leave us your thoughts and some wonderful words of encouragement towards our efforts to give you a satisfying stay. We do apologize for the unavoidable disturbance with the noise from the railway however we have also taken note regarding your comments about our Spa facility and also have addressed to our chefs to be more themed and have a cycle not less than 10 nights.

Please accept our apology for cancelling the Sea food BBQ for unavoidable reasons on the second day and our Food & Beverage Manager has already started on skills training sessions for the bar staff with help from our training department.

Rest assured that your comments have guided us to take corrective actions were required while enabling us to make every endeavor to do our best and exceed expectations in trying to give our guests a memorable stay that they could write home about.

Once again please accept our sincere gratitude and hoping to be of service again to you at AVANI Bentota in the future.

Yours sincerely,

Roshan Adihetty
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013 via mobile

The hotel is situated on the beach adjacent to bentota railway station which the hotel helps to upkeep and its therefore no surprise that its the cleanest and smartest station on the network. We used the station a lot as we found the trains useful and inexpensive. There are direct trains to Hikkaduwa,  mirissa,  galle, unawatuna colombo and even Kandy   We had a superior  room on the 2nd floor overlooking the pool and the beach.  the double bed was huge and both parents and both children could have fitted in, however we had a single bed in the room too so our eldest used that and our infant cuddled up to us! The room had a big flat screen tv with free movies which kept the kids entertained in the evening. The room had a useful fridge and tea and coffee making facilities. There was s balcony outside with comfortable chairs which we enjoyed using when taking tea. It was kiddie safe too. The bathroom was fab and we liked the huge shower which had both a power shower and a tropical rain shower head. Plenty of towels and also bathrobes too. The room was always impeccably clean and turned down every evening when the tea and coffee was replenished if necessary. We used breeze restaurant for some nights. The food was varied and quite good with show cooking. There was always plenty of western and asian food on offer. Dinner was a buffet at 2500 rupees although we were always given an offer voucher that gave 20% off. Breakfast was at the same restaurant and was really good. We thought the staff at Breeze were excellent.   The hotel pools were very nice and our children loved them. The beach was golden sand and beautiful,  in fact we preferred the beach here to anywhere else we had seen in sri lanka.  Theres also an a la carte restaurant and a pool bar. The gym was great with modern equipment and was always clean and nice and cool with fresh water fountain it wasn't huge but was enough for me and I'm a qualified gym instructor! There's a spa here too with very good prices although we didn't get around to trying it. Wifi is free, relatively fast and we had no issue with it..mindyou we have very modern smartphones that help. I think we lost wifi once for an hour in a thunderstorm so no complaints from us! The staff were sincere and friendly and helpful. We were blown away by their kindness and their sincere affection towards our children. The front desk staff were a credit to serendip leisure and everyone from the marketing man to the bellboy wouldn't be out of place in a top european hotel-they were really very good indeed.   In short we loved the hotel. It wasn't cheap but overall I think the price was justified. The drinks were a little expensive and I Think the hotel would probably raise far more revenue if say lion beer was at 200 and not 375, fanta at 150 and not 215 etc with the extra costs necessary to subsidise this added to optional luxury services such as those offered in the spa as those prices are, perhaps, in our view, too cheap. We stayed in 3 hotels in sri lanka and the avani bentota was by far the best. When we return to sri lanka we will stay here without question. A sincere thankyou to all the staff at the hotel. We are missing you all already!  

  • Stayed: December 2013
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1  Thank munster4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AVANI Bentota Resort & Spa

Address: Bentota, Bentota 80500, Sri Lanka (Formerly Hotel Serendib)
Phone Number:
Region: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Bentota
#4 Spa Hotel in Bentota
#4 On the Beach Hotel in Bentota
#7 Romantic Hotel in Bentota
Price Range: £76 - £264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AVANI Bentota Resort & Spa 5*
Number of rooms: 76
Official Description (provided by the hotel):
Get away to our Bentota hotel, beach haven. Soak up colonial charm in nearby Galle. Laze by the ocean as AVANI Bentota Resort & Spa combines contemporary style with sun-filled days on the southwest coast. Spice up your appetite with local flavours. Sail gently through the mangroves for a relaxing afternoon. ... more   less 
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Also Known As:
Avani Bentota Hotel Bentota
Avani Bentota Resort And Spa
Serendib Hotel Bentota

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