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“Excellent service and nice rooms”

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AVANI Bentota Resort & Spa
Ranked #4 of 25 Hotels in Bentota
Certificate of Excellence
Reviewed 20 July 2014

We were at Avani on the 19th and 20th. There was excellent service, nice food, a nice view, the area where the hotel is located is nice, the rooms are clean, the pool is great, and there is a new large tv system in the hotel which I liked. Overall, we really enjoyed our stay. Good value for money.

  • Stayed: July 2014
    • Value
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    • Rooms
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Thank Eshani G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 July 2014 via mobile

This was a fabulous end to our time in Sri Lanka. We spent three nights here and had an amazing time. It's right on the beach and walking distance from the lake. Walking along the beach at sunset was definitely a highlight. The service was excellent, The room was Spacious, And the food was delicious. There are two large pools, a cafe where we had lunch, and there was even an entire room dedicated to the FIFA world cup, where we could watch the game on the projector until 4:30 in the morning. The staff was very helpful. We were there during the week so the hotel wasn't crowded. It was easy to get help and there was a quality workout room. During the day there are boat safaris where we saw crocodiles, water monitors and there was a fish foot massage (weird, but fun, I'd recommend doing it if you have the chance). There was also a great place for water sports nearby. They had tubing, water skiing, jet skiing, wake-boarding and more. I don't have any negative comments

Stayed: July 2014
1  Thank AdventureAlex187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We went to this hotel in first week of June 2014 to celebrate our wedding anniversary. We got room in ground floor and we asked for an upper floor room (with helping from the previous reviews about the rooms) .They agreed to give an upper floor room. Room is clean but size was little bit small. Rooms are facing to pool and sea. But view of sea is covered from vegetation. Each room has a balcony .But the privacy of balcony area is very low. You can see my photos.
There are two huge pools.
However, The Restaurant area is small. Since June is off season, they not much interested to provide the good dining experience to guests. The varieties were limited.
The restaurant lunch buffet was shut in that day and lunch were served in bar area. We were asked to choose any one from each starter, main and dessert. This was a shock. We never expect it. When we select some portion from a small menu, some were not in there what we actually wanted to order. Again we were disappointed. You can see what we got for our lunch from photographs. Very funny thing is our dessert. We got one piece of cake for our dessert. Overall the food was a big disappointment.
When you are leaving the room makes sure to manually lock, since the doors here are not auto locking.
My advice is never go to this hotel in off seasons.

  • Stayed: June 2014, travelled as a couple
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1  Thank Thiranka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLML, Manager at AVANI Bentota Resort & Spa, responded to this reviewResponded 11 July 2014

Dear Guest,

Thank you for taking time to give us your feedback on your recent stay. Your thoughts are important to us and our executive chef and the culinary team has taken special note of your concerns and have made some improvements to our menu’s. Please be assured that the well-being of all our guests is important, irrespective of whether they stay with us during the season or off-season. However, we were carrying out some renovation work on one of the restaurants during the off-season but, we are happy to inform you that the main restaurant extension has been successfully completed and the new air-conditioned restaurant has been in operation from mid-June.

We sincerely thank you for your comments and hope that you would visit us again to experience the changes done. My team and I look forward to providing you an enhanced culinary experience when we welcome you back to our resort.

Yours sincerely,

Roshan Adihetty
Resident Manager

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Reviewed 14 June 2014 via mobile

We were honeymooning in December and this was one of the hotels we chose to stay. On websites it looked really nice but when you are actually there its average. Beach is quite a walk but the property is huge in area.

Food was average lacks choice even the buffet area is congested and small. Staff were ok but average compared to other places we've stayed.

Overall it was an average experience.

Stayed: December 2013, travelled as a couple
1  Thank Thilanka A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLML, Manager at AVANI Bentota Resort & Spa, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for leaving your thoughts regarding the recent stay with us. As you correctly mentioned this property is a beach front property with the ocean view spanning across the full width of the hotel providing direct access to the beach from any part of the hotel grounds which is adjoining the beach.

We have also taken note of your comments regarding lack of choice in food as well as the space in the main restaurant. I am happy to inform you that we have made serious efforts to enhance the overall culinary experience at our main restaurant. This has resulted in an upgrading and expansion to the restaurant which has just been completed. I have also shared your sentiments with our chefs for further improvement in this area.

We would be delighted to welcome you both back in the near future to enjoy the changes we have made.

Yours sincerely,

Roshan Adihetty
Resident Manager

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Reviewed 6 June 2014

We weren't actually staying at this hotel but popped in one evening to find out about their spa facilities. I didn't want to book there and then as I didn't know our agenda, I just wanted to pick up a pamphlet. I was told that as I wasn't staying at the hotel I wasn't allowed to take a leaflet with me which seemed most bizarre. Their loss. We went to have some thing to eat in the bar but the food was pretty poor. We asked for so e hummus and bread as a starter because we don't eat meat and there weren't many options. We were brought a shot glass of hummus between 2 people. Main courses included a huge heap of plain boiled rice with fish kebabs, no sauce, nothing, just plain boiled rice. It usually takes my husband serious effort to stop me starling his fries, but these ones tasted like they'd been cooked in oil that hadn't been changed for 6 months. Yuk. We left feeling quite pleased that we weren't staying here.

Stayed: May 2014, travelled as a couple
Thank ManamaClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLML, Manager at AVANI Bentota Resort & Spa, responded to this reviewResponded 24 June 2014

Dear Guest,

we are saddened to hear that your visit to our hotel did not leave a pleasant impression with you. We have empowered our associated to make every effort possible in providing a solution to the service limitations which may arise, in this case due to the menu items. If your special request was referred to our chef’s they would have provided you a satisfying solution. Thank you for sharing this experience with us and we hope this seldom experience will not stop you from visiting us again.

Please do not hesitate to contact me personally if you require any assistance in the future.

Yours sincerely,

Roshan Adihetty
Resident Manager

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Reviewed 6 June 2014

Our final two nights in Sri Lanka was pure bliss at this beautiful hotel. On a secluded stretch of pure sandy beach, the hotel has rooms overlooking the pool and higher rooms overlooking the beach too. Check-in was a little longer than usual but we were accommodated in pool front views and were excited for the water babies we are! Rooms are big and clean with modern amenities. Little bit of mould in the shower but that's accepted being a sea side resort. Breakfast was plentiful and pool side too. The Avani pools are clean and massive, really awesome. Would love to visit again!!!! Great end to a wonderful trip............see ya Sri Lanka:)

  • Stayed: February 2014, travelled with family
    • Value
    • Location
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Thank mangy_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

It was our first trip to Sri Lanka. Generally this is a good hotel.

The rooms are large and we had a lovely view of the beach. Facilities are good with a nice pool and an array of bars and restaurants which were acceptable (food isn't winning any awards). Other eating options were within walking distance.

The staff lacked a bit of initiative and needed to be called on for service rather than preempting your needs, but that will improve as Sri Lanka welcomes more tourists. To their credit, the hotel did send up a cake for my birthday without any prompting which shows somebody did actually look at my passport!

Bentota itself is quiet, however may be busier in the off season. I believe I could have counted the hotel guests on two hands so it was very peaceful.

Stayed: May 2014, travelled as a couple
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLML, Manager at AVANI Bentota Resort & Spa, responded to this reviewResponded 18 July 2014

Dear Guest,

It is nice to hear that you found our facilities and room to your liking. Thank you for your honest opinion regarding the service you received and we have taken note of your concerns regarding the proactive service expectation and a better culinary experience. We have already shared these thoughts with the team, and our staff training is now focused on the aspect highlighted by you.

We are happy to let you know that since your visit, we have upgraded our restaurants and the overall F&B offering at the hotel. This has been an area of focus for us, and I am sure you will find that it has improved since your last stay with us.

We look forward to welcoming you to AVANI Bentota on your next visit to Sri Lanka, and please do not hesitate to contact me if you need any assistance with your booking.

Yours sincerely,

Roshan Adihetty
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AVANI Bentota Resort & Spa

Address: Bentota, Bentota 80500, Sri Lanka (Formerly Hotel Serendib)
Phone Number:
Region: Sri Lanka > Southern Province > Galle District > Bentota
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Bentota
#3 Family Hotel in Bentota
#4 On the Beach Hotel in Bentota
#4 Spa Hotel in Bentota
#7 Romantic Hotel in Bentota
Price Range: £53 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AVANI Bentota Resort & Spa 5*
Number of rooms: 76
Official Description (provided by the hotel):
Get away to our Bentota hotel, beach haven. Soak up colonial charm in nearby Galle. Laze by the ocean as AVANI Bentota Resort & Spa combines contemporary style with sun-filled days on the southwest coast. Spice up your appetite with local flavours. Sail gently through the mangroves for a relaxing afternoon. ... more   less 
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Also Known As:
Avani Bentota Resort And Spa
Avani Bentota Hotel Bentota
Serendib Hotel Bentota

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