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“Nice location, disappointing service” 1 of 5 bubbles
Review of The Surf Hotel

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The Surf Hotel
Ranked #8 of 30 Hotels in Bentota
UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice location, disappointing service”
1 of 5 bubbles Reviewed 26 November 2007

My girlfriend and I stayed at this hotel in May. The weather was beautiful but, other than that, we were hugely disappointed with our trip.

The hotel itself is what I would describe as adequate. Certainly no frills and it's all looking a bit dated these days. The staff - while amiable - showed their worst side later on. To cut a long story short, my girlfriend was assaulted by one of their disco staff and, upon reporting this to the hotel staff, we were told that 'it was fine' and to 'not tell anyone'. The entirety of the front of house staff then proceeded to badger my girlfriend into keeping quite while she was in floods of tears. Obviously disgusted with this, we finally got to talk to the hotel manager the next day. Unwilling to help, he told us that he was not prepared to move us unless it was reported to the police in which case we would have to pay for ourselves to stay for a further 6 weeks (it was a 7 day holiday) in Sri Lanka.

Long story short, our long-suffering rep (who was a star throughout) negotiated with the hotel. The staff member at the centre of the assault was fired. However, this led to us being whispered about and pointed at by the staff for the rest of our trip. This was extremely uncomfortable and ruined any chance we had of relaxing for the rest of our trip. Frankly, I was afraid to leave my girlfriend's alone (the one subsequent occassion I did, a staff member went up to her and shouted at her for the other being fired - he was later suspended).

Having spent a large amount of time, then, in our room we did get to check out the facilities in some depth. However, it was also unimpressive at best. We had to have someone fix the TV twice and the door to the balcony did not lock. The cleaning staff however were excellent and very friendly. They felt like our few allies in an otherwise stressful and dissapointing visit.

  • Stayed May 2007
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank twmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about The Surf Hotel

Property: The Surf Hotel
Address: Beach Road, Bentota, Bentota 80500, Sri Lanka (Formerly Lihiniya Surf Hotel)
Region: Sri Lanka > Southern Province > Bentota
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Bentota
#6 Luxury Hotel in Bentota
#7 Family Hotel in Bentota
#8 On the Beach Hotel in Bentota
#10 Romantic Hotel in Bentota
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Surf Hotel 4*
Number of rooms: 95
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Also Known As:
The Surf Bentota Hotel Bentota
Lihiniya Surf Bentota
Hotel Lihiniya Surf
Lihiniya Surf Hotel

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