We, two professional parents and two daughters aged 10 & 14, wanted to spend a day or two out at a place not so distant from our home. So we chose Bentota and went through web pages and decided to go to "the Surf" at Bentota. To begin the review with good news, the Hotel staff gave a fine service, a good variety of delicious food. Rooms (we got a triple) were specious enough, so no complaints about the Hotel at all. However, the beach was crowded, but that should be expected on a public Holiday.
However, quite contrast to the service at the Hotel, Ceylon Hotels Corporation Reservation desk at Head Office gave a terrible service. I contacted reservation of Ceylon Hotels Corporation (now owned by Galleface Hotels) a few days before and was assured that a triple room would be reserved and further requested either to come to Galleface Hotel personally to make an advance payment or to deposit money within three working days to their account. I was assured that the account details would be texted to me. As there was a delay in texting, I called again. I was told that the lady who spoke to me has already sent a text message (which I now know as the beginning of a series of lies), which I did not receive. I was told that it would be texted "again". Thereafter, I received a text giving the account number, but without giving the name of the bank! After another text that I sent, the name of the bank was texted to me. Thereafter I deposited Rs. 5000/- & sent an email attaching the payment slip, requesting for a reply and confirmation, which I did not receive at all. Twice when I contacted the reservation at their head office, I was told that they would call me back in 5 minutes, but did not receive a call at all..!. Finally I contacted the Surf and received a confirmation promptly with an apology. It was a consolation in deed to be treated nicely when we arrived at the Hotel.
So it is advisable to get a reservation from the Hotel itself and not to go through the highly disorganized reservation desk at Ceylon Hotels Corporation.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your The Surf Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Surf Bentota Hotel Bentota
- Lihiniya Surf Bentota
- Hotel Lihiniya Surf
- Lihiniya Surf Hotel