I spent 3 nights in this hotel and used it to wrap our vacation to Sri lanka and Maldives. I was excited to go and chill out on the beach, pay the amount of money that will guarantee a suitable enviroment for a beach hotel. Everything was simply amazing, room location was perfectly good next to the pool. Bed was overlooking the beach and the pool. However, the staff there miss the professionalism and the politness in dealing with guests to the extent of shouting over guests. What i know is that even if the guest is mistaken, as a hotelier (professional one) you just keep quiet and get along with whatever. It is the first time in my whole life that i receive that reaction and such an attitude from a hotelier. They did not have the standards of dealing with guests, and it gets worse when as a hotel, you know that you are mistaken yet you do not admit it and you do not do the corrective answers. I have stayed in exactly 8 hotels in Srilanka and they charged less, yet indeed this was the worst interms of service. Would stay in any of the hotels next door. At the end of the day, we pay for the service we get and not for the bed!
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- Also Known As:
- The Surf Bentota Hotel Bentota
- Lihiniya Surf Bentota
- Hotel Lihiniya Surf
- Lihiniya Surf Hotel