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“terrible experience” 1 of 5 bubbles
Review of Mama's Galle Fort

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Mama's Galle Fort
Ranked #100 of 274 Galle B&B and Inns
Colombo, Sri Lanka
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“terrible experience”
1 of 5 bubbles Reviewed 22 September 2012

After seeing the fabulous reviews I happened to drop in there for lunch during one of my visits to the fort. The service was terrible, may be because I was a Sri Lankan myself. We ordered a prawn dish but got chicken instead, and when we said that was not our order, we were then served a prawn curry 10 minutes later, and the prawns were almost raw. The okra curry served had sum-thing which looked like a geckos S... right on top in the dish. The food was tasteless.
it was a terrible experience and I will never site the place again. journo-ludo

  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank journoludo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 reviews from our community

Traveller rating
    20
    14
    14
    6
    4
See reviews for
3
32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bangkok, Thailand
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 5 August 2012

This place is situated in a quiet peaceful street inside the walls of galle.has a lovely roof top terrace with a.view to the sea.the night we ate there was very busy, which would seem good except for the layout of the place.waitstaff have to run up and down three floors to deliver food and as a result, service is slow and the food was not so good.the pasta ( mushroom and bacon)consisted of a small bowl of packet pasta with maybe two tiny spoons of chopped bacon and some tinned tomatoes.the fish of the day was ok but nothing special and overlooked.brushetta was chopped tomatoes and onions served on white squares of bread with an olive on top.mamas, maybe you should read an Italian cook book to make these basic recepies.one round of drinks was forgotten and people who had made reservations had to be turned away as there seem to be no one running the restaurant.with such a good location it was so let down by the standard of food and disorganisation.to the two wait staff who were trying to run around after thirty people as well as clear, do drinks, take orders and run up and down three flights of stairs well done.its a pity there was no one to back you up

  • Stayed July 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank propsgirlnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 13 July 2012

In hindsight we should have left as soon as we arrived but didn't as we had already paid through agoda (who, I have since found out, do not publish bad reviews only good ones so be warned about relying on their reviews).

As soon as we checked in, I had a bad vibe about the place, I have never met more surly, unfriendly staff in my life. They only have two rooms, we checked into room number 2 which was quite pretty, however, after being out for 4hours, it was apparent that the AC that we had paid for was not working AT ALL. We switched to the other room where the AC was also pretty useless but made the temperature slightly more bearable. This room however, was part of the kitchen, with glass windows which looked down onto the cooking area, hence, you could hear and smell everything that was being cooked until midnight. The flimsy blinds provided for the windows did not block out the light so you also had the light from the kitchen streaming into your room until midnight.

The doors and windows in this old property do not close or lock properly and restaurant guests have to pass by your glass door to get to the restaurant leaving you feeling a little insecure and lacking in privacy.

I had to ask the management on a number of occasions to come and get the AC going again as it kept just packing up. In hindsight I should have just left but I would not have got back the money that I had already paid so we decided to stay.

As guests of the hotel, we wanted to sit on the roof in the evening with a bottle of wine, this was not allowed unless we ate dinner there and paid a corkage charge for the wine even though they did not sell wine and they were not full. We ended up drinking it in our room.

The people working here have never heard of guest relations and acted like it was a big inconvenience to have people staying. If that is the case then they should not rent out rooms.

Stay elsewhere, there are many guesthouses in the fort that are cheaper, where the owners at least treat you as a guest.

  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Malby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Edmonton, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 15 March 2012

Never have I been so insulted. When we paid for a decent, though overpriced curry meal the waiters literally kicked us out while we were in the middle of a conversation with the people beside us. If I wasn't such a nice guy, I would have flipped out.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
Thank Wilkie_Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashland, Wisconsin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 December 2011

We recently went to Galle for the first time, and had a great experience staying at Mama's. Jerome and his staff were extremely helpful--calling around and making arrangements for us (resto reservations, transport bookings, checking opening hours, etc.), keeping our baby entertained, and generally seeing to our every need.

The rooms were large, clean and comfortable. There were minor inconviences with the door latch, air con and fan, but that was in keeping with the quirkiness of the old buidling.

The food was truly excellent--the best we had the whole trip. The location was great--doesn't get any better than that for exploring Galle fort and beyond.

Room Tip: We stayed in the room on the street, which has a nice lobby and verandah. However, if you're ta...
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 12 November 2011

We spent a night at Mama's on a friend't recommendation and were blown away by the hospitality and friendliness of the staff.

The place has an old colonial feel to it, and the 2 guest rooms are simple, but nicely furnished and decored. The location is in the fort, with a super-quiet and relaxed vibe - like time is standing still.

The ground floor is an eclectic shop selling arty bits, and the top floor (a roof terrace) is a great place for views across the roofs, across the fort walls and out to see. A lovely relaxed place to while away a day or two.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york, ny
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 14 April 2011

I stayed at Mama's for one week, and thoroughly enjoyed my stay. There are only two guest "rooms"; each room actually being comprised of several spaces. The room facing the antique street (it is upper level- so private, and quiet enough- not much traffic in the fort), with foyer (including wardrobe and bench), bedroom with colonial furniture, mosquito netting and lots of light, lovely veranda/enclosed balcony with several teak chairs and a table, and bathroom -is perfect. The other room is also nice, but it just so happens that the one facing front is SUPER NICE. The food. Oh, boy! I think the food at Mama's is some of the best I have ever tasted- really interesting spices, very fresh, generous portions, and taste not "dumbed down" for Westerner's. Highly recommended restaurant, and yes...there is a lovely view of the ocean and other fort buildings. The family that owns the hotel is very friendly and very helpful; as a solo female traveller I felt very comfortable staying at Mama's.

  • Stayed August 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pkoeber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mama's Galle Fort

Property: Mama's Galle Fort
Address: 76 Leyn Baan Street, Galle, Sri Lanka
Region: Sri Lanka > Southern Province > Galle
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #100 of 274 B&Bs / Inns in Galle
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Mama's Galle Fort 2.5*
Number of rooms: 2
Official Description (provided by the hotel):
Mamas Galle Fort Roof Café and Guesthouse is situated at 67, near Leyn Baan Street in the world heritage site of Galle Fort.It is newly renovated house Available 3 Bedrooms with A/C facilities with Roof cafe restaurants. Mrs.Malani and Her daughter ready to you family services. ... more   less 
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Also Known As:
Mama`s Galle Fort Hotel Galle

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