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“Fantastic Breakfast with a great view”
Review of Jetwing Lighthouse

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Jetwing Lighthouse
Ranked #3 of 24 Hotels in Galle
Certificate of Excellence
Reviewed 27 December 2012

The Lighthouse at Galle great breakfast
We travelled from Colombo down the highway which took about 2 hours and was in time for breakfast at 8am.
We sat outside and enjoyed the waves crashing on the rocks.
The food was very good, fresh, and appealing with plenty of variety. It costs approx. 1200Rs p/p.
The staff were attentive and the service was very good. We always eat breakfast here when in Galle and always recommend it to our friends. The best breakfast around.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Service
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 6 February 2013

Dear Guest,

Thank you for driving all the way down on the highway to Jetwing Lighthouse for your breakfast. I am glad to hear that you enjoyed it, and we were pleased to have served you. The team here is given training on their respective jobs, and along with the great food put out for every meal by our dedicated team in the kitchen provides a guest with an unforgettable experience.

I also thank you for writing us a review on Trip Advisor. It is always great to hear from all guests who visit Jetwing Lighthouse. I hope to see you back soon.

Sincerely,
Robert Claesson
General Manager

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1,167 - 1,173 of 1,802 reviews

Reviewed 26 December 2012

This was the hotel where we would relax, do nothing enjoy the beach and the nice fish food.
We arrived in the hotel, this is always nice with a cold towel and a drink. The room we arrived in was beautiful. Really as if we were on a ship, looking over the see. So the room was really nice. The bed was VERY big, unfortunately the bedsheeds not so, so everything got loose every night. Something you cannot expect in a hotel like this.

We wanted to enjoy the fresh fishes, as we were at the coast. We were actually not so happy the the menu. The first of al wanted us to take the buffet, which we didn't want. on the menu there is nothing really special, and al fishes were deep fried or something like that. 1 evening we had some child dishes, which we ordered for our daughter, and this was alsmost same quantity as main dishes but nicer choises..
Also the lunch menu was the same menu as the dinner menu... If you are there for 3 nights you want something diffirent.
As we first only had the option for the buffet. we wanted to change our bed and breakfast to full board and pay the difference which is stated on the website (259 BB/ 294 FB, per room) But no, we would have to pay 90 dollar per person per day extra.. In this case we could really not speak with anybody normal about this, They just could not do anything for us. We didn't like that of course, since we expected to be in a good hotel, not have to eat buffet but choose from a nice fish variety..
The other beach bar had only club sandwhich, hamburger stuff like that, so no option. The fine dining was closed. But also we were with our daughter so fine dining was not an option, nor the buffet which opened only at 7.30pm.
Overall, the room was nice, but we expected more from this hotel.

Room Tip: choose a room on the 2nd floor next to the main building, this has best view. ( not the ones overloo...
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  • Stayed: December 2012, travelled with family
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1  Thank fleursan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 6 February 2013

Dear Guest,

I want to thank you for your comments on Trip Advisor about your recent trip to Jetwing Lighthouse. We absolutely value your feedback and it is key to our development. I am glad to read that you have enjoyed the rooms and the stunning views of the property, while also noticing that you have indicated displeasure in a few things pertaining to Jetwing Lighthouse.

The area of food and menu seems like the area that let you down the most and I have looked in to all your concerns regarding this area of Jetwing Lighthouse. The food service is rotated accordingly to ensure that guests get different types of cuisine which specially affect guests who stay more than one night. Even our buffet themes are completely changed to vary the food for guests, while we also switch between set menu’s and buffets as well our al a carte menu that is available throughout the entire day. I do realize that you say that variety on the al a carte menu is not sufficient, and this I will look in to and speak to our chef about as well, as we want all our guests to enjoy the food and to have enough variety to please them. I also do want to point out that we are very flexible and would consider any request a guest may have, as their satisfaction is what means the most to us.

The difference in price is something common as comparing to online rates and rates given though the property. It is common to have a discrepancy in the pricing if you do compare them. I wish that this was brought to my knowledge at the time as I would have looked into giving you the best price possible at the time.

I was to thank you again for your valuable feedback, and I hope that the slight let downs you experienced through the trip would not hold you back from coming back to Jetwing Lighthouse as we look forward to having you back.

Sincerely,
Robert Claesson
General Manager

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Reviewed 26 December 2012

The lighthouse made our trip to Srilanka worth every bit Of time and effort. The staff were warm and the food outstanding.the rooms look out onto the sea and are done in beautiful wood.the buffets were the best with a counter specially for local food and that was the highlight.the auto chaps outside were so friendly and accommodating and overall the Srilankan people are a great lot with such super attitude even thought they have had the most trying of times.

Room Tip: Try travelling when it's a little cooler in Srilanka as the heat is uncomfortable
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  • Stayed: November 2012, travelled with family
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1  Thank Womanofwanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 19 February 2013

Dear Guest,

It was a pleasure reading your comments on Trip Advisor. Everyone at Jetwing Lighthouse would be proud to have feedback of this nature from a guest. I am glad you were able to enjoy your stay with us and the entire team made you feel welcomed. Even thought they have been through rough and trying times, Sri Lankan’s tend to always wear smiles on their faces and being hospitable is something most of them are born with.

We thank you once again for your comments, and I do hope to see you back at Jetwing Lighthouse.

Sincerely,
Robert Claesson
General Manager

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Reviewed 25 December 2012

We stayed in the lovely spielbergen suite in jetwing lh. The hotel is solid, wooden floors and doors and staff everywhere. Unfortunately they spend a lot of time talking to each other, and very little time talking to guests. If you want to order wine, always ask for bartender or bar manager as the junior staff just run around saying yes like confused lemmings. 4 staff to clear a table, 5 to polish a floor. None to actually serve a lot of the time. We had the butler service, but I would ask to not have this as it becomes a constant pestering of ' can I clean your room, when do you want lunch, dinner, breakfast'. I do not know. I am on holiday!
You have to book the couple spa evening, amazing value and whole spa to yourself with bath, massage, dinner.
Whale watching with Anoma, resident naturalist- wonderful. If you can stretch to 100,000 for a private boat it is very worthwhile.
General feel- clean and wonderful with excellent food.
I would recommend this hotel to anyone, it is almost perfect. Just needs a little more staff training to make it a Four Seasons quality of experience.

Room Tip: A suite on high floor
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  • Stayed: December 2012, travelled as a couple
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1  Thank Romana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 19 February 2013

Dear Guest,

Thank you for your comments on Trip Advisor. Feedback is something extremely valuable to us, as we like to make every one of our guests happy. I have taken your comments seriously, and spoken to the necessary managers. We are always working towards delivers the best service possible. The butler experience is not meant to feel like a bother but assistance to make your holiday even better. We do understand it is a fine line, but we will look in to this and make sure no guest in the future feels that it is a bother, but a value addition to their stay with us at Jetwing Lighthouse.

I am happy that you were able to enjoy our couples massage at our Spa. It is a serene experience that we recommend all couples to try. The atmosphere is stunning and leaves you nothing but absolutely relaxed. Anoma, our resident Naturalist is a expert in the field and will no doubt be a huge value addition to any tour a guest wants to take part in. Whale watching is no doubt one of the more popular excursions during the season and Anoma is one of the most experienced experts in the field of whale watching and has over 500 whale watchers against his name.

Thank you for your comments on the food and the cleanliness of the property as it is much appreciated, and we will no doubt look in to the small touches you speak of to improve the Jetwing Lighthouse experience further. We look forward to seeing you back with us in the future.

Sincerely,
Robert Claesson
General Manager

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Reviewed 21 December 2012

Jetwing Lighthouse is a classic from the architectural marvel of Geoffrey Bawa's designs. Once you enter the Hotel you come to know its not any other mundane place to say.

The location of the Hotel bang in front of the Indian Ocean is just marvelous. From the restaurant you can see the waves crashing against the rocky shore.

The rooms, lobby and the alleys are so widely spread and very well lit in the night which make a direct impression as to how well Bawa planned in making this Hotel.

The Swimming pool and the Spa are to die for.
Also the Hotel has so many activities arranged for their guest who are staying for a longer duration such as Whale watching, snokerling at Hikkaduwa and many more.

Ideally I recommend 2 to 3 nights for all guests at this wonderful Hotel.

  • Stayed: December 2012
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1  Thank Amish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 19 February 2013

Dear Guest,

Jetwing Lighthouse is a truly unique property where a stunning design comes together with the beautiful surroundings to give a guest a magical experience. I am happy you were able to enjoy your stay with us, and that you were well looked after. I am also happy to hear that you enjoyed our facilities, specially the two swimming pools and the spa.

Apart from the property itself, we have a resident Naturalist who has put together excursions that many guests enjoy. From whale watching to a rain forest visit, what ever one might feel like engaging in. These excursions provide a guest with options to venture out guided by our Naturalist who is a professional and very knowledgeable and is a great value addition to any excursion a guest may choose. Here at Jetwing Lighthouse we believe that taking in the sights and sounds from the area only adds to the experience and to make your trip that much better.

We look forward to seeing you again in the near future, and thank you again for your comments on Trip Advisor.

Sincerely,
Robert Claesson
General Manager

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Reviewed 19 December 2012

Good facilities, nice views, friendly and professional staff. It's situated a bit far from the galle fort, anyway it is easy to pick up a Tuk tuk to move around and visit the most important places there.

  • Stayed: February 2012, travelled on business
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1  Thank tilx75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 19 February 2013

Dear Guest,

Jetwing Lighthouse indeed provides you with a great base to explore the world famous Galle Fort, and is located a short tuk tuk ride away from it. It was our pleasure to have you staying with us and I appreciate your comments on Trip Advisor. We value all guests feedback and it is always good to hear our guests experiences at Jetwing Lighthouse.

We hope to see you back at our property the next time you visit Sri Lanka, and we look forward to welcoming you then.

Sincerely,
Robert Claesson
General Manager

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Reviewed 19 December 2012

Well worth the visit, staff really attentive and friendly. Rooms are large and very well appointed with a great sized bed. The gym has plenty of modern equipment so no excuses for not doing a workout.

Room Tip: beach view
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  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank blue356sc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Lighthouse, responded to this reviewResponded 19 February 2013

Dear Guest,

Thank you for your comments on Trip Advisor. We are glad you were able to enjoy the Jetwing Lighthouse experience to the fullest and we hope to see you back. You compliments will be passed on to the staff and thank you once again.

Please don’t hesitate to come and visit us when your travels bring you to this part of the world again.

Sincerely,
Robert Claesson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jetwing Lighthouse

Address: Dadella, Galle 80000, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Galle
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Galle
#3 Luxury Hotel in Galle
#3 Spa Hotel in Galle
#3 Family Hotel in Galle
#5 Romantic Hotel in Galle
Price Range: £130 - £463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jetwing Lighthouse 5*
Number of rooms: 63
Official Description (provided by the hotel):
An iconic landmark that stands along the Galle coastline, Jetwing Lighthouse blends minimalist elegance with splashes of sophistication set amidst breathtaking ocean views. Designed by famed architect Geoffrey Bawa, this luxurious hotel lets you indulge in the finer things in life as you travel back in time and explore Sri Lanka's colonial past. ... more   less 
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Also Known As:
Jetwing Lighthouse Galle
Jetwing Lighthouse Hotel Galle
Lighthouse Spa

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