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“Jetwing Light house Galle, Sri Lanka”
Review of Jetwing Lighthouse

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Jetwing Lighthouse
Ranked #3 of 24 Hotels in Galle
Certificate of Excellence
Reviewed 7 August 2014

Very courteous staff met us on arrival and made sure the least time was spent on
checking in. We came in very late. They were waiting for us and made sure our
rooms were very comfortable and the quickest check in ever ! Not to mention the King Coco
welcome drink that was waiting for us.

Room Tip: All the Ocean side rooms are splendorous.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Karthik V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the kind review of your stay at Jetwing Lighthouse, Galle. We are glad you had enjoyed your stay with us.

We at Lighthouse, do our best to make each Guest feel comfortable and well looked after. Your encouraging feedback on our service clearly shows that the dedicated staff has lived up to the expected Jetwing standards.

Having indulged in our hospitality, we hope you will come and visit us the next time you make a trip to Sri Lanka.

Thank you for your patronage.

PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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802 - 808 of 1,778 reviews

Reviewed 6 August 2014

When you step out onto the main restaurant balcony, turn to the right, and see a vista of palm trees, ocean and rock, its hard to believe you are really there. The photos on the website really don't do the hotel or the location justice! The standard room was so amazing I thought they must have placed us in a suite! The design of the hotel is stunning. Our private balcony was gorgeous, overlooking the rough squally ocean (it was monsoon time). The main restaurant location is amazing, overlooking stunning natural rock formations. The food is divine, especially the hoppers and curries and the local fruit. The staff were very friendly, accommodating and provided amazing service. Swimming in the two outdoor pools was like taking a warm bath. We were tempted to just stay until the money ran out! Highly recommended!

Room Tip: Our room near the foyer area was quiet and had a lovely private balcony. I preferred this to the oth...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Traveller204674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the excellent review of your stay at Jetwing Lighthouse, Galle. We are delighted to know you have had an amazing stay with us, experiencing a comfortable and spacious room to stay in while also having enjoyed the various spreads of cuisine at our restaurants.

It is always a treat to receive positive comments from satisfied Guests like yourself, as it clearly shows that the hard work of our dedicated staff members have surely paid off. We are very much appreciative of your feedback on our services and facilities. Thank you.

Having indulged in our unique Jetwing hospitality, we hope you will visit us the next time you come on vacation to the southern coasts of Sri Lanka.

Thank you for your patronage.

PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

The Jetwing Lighthouse is a difficult to rate hotel. On the one hand there is the excellent location, stunning scenery, nice rooms especially in the newly-built Spa Wing, as well as excellent food. On the other hand, the service quality is far below standard. This is particularly painful to say because everyone is so friendly and always smiles. It ranges from the confused and uncoordinated to the utterly incompetent. Nothing really happens at first request. Room preferences (twin not double) were ignored, food orders are mixed up, food and drinks arrive in an uncoordinated way, check-out takes forever, etc. I appreciate that in a country like Sri Lanka, training and retaining quality staff is a challenge. However, at US$ 400 per night the Jetwing Lighthouse raises expectations which it does not deliver. Bring down the price and you have a nice 4 star property.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Stephan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 4 September 2014

Dear Guest,

Greeting from Jetwing Lighthouse !

It is nice to hear that you have enjoyed the beauty and architectural concept of Jetwing Lighthouse during your stay with us while savoring different varieties of cuisine served at our many restaurants. Your willingness to share your thoughts is appreciated. I apologize for the multiple inconveniences you experienced while staying with us. Please be assured that your experience is the exception to the rule and not in keeping with our standards or expectations. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs while assuring you that I will look into each issue that you have noted while sharing your comments with the Department Heads to follow up on corrective and necessary actions accordingly, in an attempt to correct and improve our standards and practices.

We at Jetwing Lighthouse continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I hope you will allow us yet another opportunity to serve your future accommodation requirements, as we would like to take the opportunity to provide you the level of service you expect from Jetwing Hotels.

Thank you for your patronage.

Priyanthika Wijenaike
General Manager
Jetwing Lighthouse

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Reviewed 5 August 2014

This hotel has an amazing staircase not to be missed! It has a super location on the coast albeit out of the centre of Galle. We used a tuktuk to the fort. The rooms were well appointed and had super ocean views. You cannot go in the sea as its too rough but the two pools are very good. Food was good too!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank raquelquefois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for your kind review on Jetwing Lighthouse, Galle. We are glad to know you had enjoyed your stay with us, experiencing a spacious room with the breathtaking view of the Indian Ocean while also having enjoyed the scrumptious meals by our culinary team of experts.

We are very much appreciative of your positive feedback. Now that you are familiar with our unique standards of hospitality, we hope you will come again to stay with us the next time you visit Sri Lanka.

Thank you for your patronage.

PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

We accidentally (actually forced to stay here as we booked kurulubedda) stayed at this hotel in this June for our anniversary.We stayed at the spa wing and that is superb !!

The room,
Has all the amenities,large bed,nice bathroom with all the facilities and this is quite a large room.and the view from the room is amazing.

Location,
Superb !!! you have almost a private beach and safe to swim there.you can reach Galle fort and hikkaduwa very easy.

Food,
Good , but I would say if you are a Indian or Asian food lover this is a good option but not really for the western taste.We tried both Nihal's restaurant and main buffet.The signature dish(prawn tempered ) is good.
But at the main breakfast buffet you won't get the real cheese omelet and you will have to tell the chief when to stop cooking otherwise you will get an over cooked omelet.
But try the Sri Lankan kiribath and curries at the buffet are superb !

Service
Really good thanks for the staff who was trying to make our stay really beautiful.They offered us the maharaja suit(which was the best they have) ,and a high tea, and even they have sent us a lovely anniversary cake.Thanks again for the hospitality.

Room Tip: Super Duluxe at Spa wing are the best.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank neranjia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the helpful review of your stay at Jetwing Lighthouse, Galle. We are happy to know your stay with us had been a memorable one.

First of all allow us to extend our humble apologies for the inconvenience caused with regards to your booking at Jetwing Kurulubedda. Thank you for accepting our offer to spend your vacation at Jetwing Lighthouse.

We very much appreciate your feedback separately mentioning each service and facility. Comments from satisfied Guests like yourself is always great motivation to all of us. Thank you.

Having indulged in our unique Jetwing hospitality, we hope you will return for yet another memorable stay with us.

Thank you for your patronage.

PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

From the exterior the building is rather plane but once inside the design and carvings are mind blowing starting with a magnificent lighthouse style staircase with metallic replica abstract nautical figues, stunning. We were upgraded by one level and found rooms most spacious with all conveniences, including 'rain' shower rose in ensuite. A bit quirky with clear glass doors to toilet (and shower) but some privacy is available. Shutters on windows keep room dark and quieten the ocean wave sounds. A/C and ceiling fan very efficient. The buffet meals were of a good standard and variety. There are two magnificent pools, a gym and beach access although signage suggests beach swimming is unsafe due to ocean currents. Only downside is that there is not much to see nearby and is about 10 minutes and SLR500 by tuktuk to Galle fort area.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Emanpee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for your descriptive review on Jetwing Lighthouse, Galle. We are happy to know you had enjoyed your stay with us, experiencing a comfortable and spacious room to stay in while indulging in our architectural features that enhance the beauty of the property.

It is always a treat to receive comments from happy Guests like yourself. It clearly shows that the hard work of our dedicated staff has surely paid off. We are very much appreciative of your encouraging feedback on our services and facilities.

However, we apologize if any inconvenience was caused during your stay with us and hope you will visit us again the next time you come on vacation to Sri Lanka.

Thank you for your patronage.

PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

I have just returned from Sri Lanka after spending 1 week at the Jetwing Lighthouse. The hotel is excellent and is recommended for all.
The super deluxe rooms in the new wing are very good. The rooms are huge and when you are staying for a week it means you can get comfortable without falling over suitcases.
The hotel is clean and the staff are all very friendly and accommodating.
The key highlight for us was the quality of the food in particularly Nihals restaraunt. It is top class food at very reasonable prices.
The view from the balcony is shear paradise.
We picked this hotel as it allowed us to have a base to visit the south of the island and it didn't disappoint.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank DHIntellCap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Lighthouse, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for the excellent review of your stay at Jetwing Lighthouse, Galle. We are delighted to know you had enjoyed your stay with us.

Your compliments on our services and facilities are very much appreciated. Positive feedback is always great motivation for our team, whose priority is to make each Guest feel at home. Thank you.

Having indulged in our Jetwing hospitality, we hope you will visit us again the next time you come to Galle.

Thank you for your patronage.

PRIYANTHIKA WIJENAIKE
General Manager
Jetwing Lighthouse

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jetwing Lighthouse

Address: Dadella, Galle 80000, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Galle
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Galle
#3 Spa Hotel in Galle
#3 Luxury Hotel in Galle
#3 Family Hotel in Galle
#5 Romantic Hotel in Galle
Price Range: £133 - £460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jetwing Lighthouse 5*
Number of rooms: 63
Official Description (provided by the hotel):
An iconic landmark that stands along the Galle coastline, Jetwing Lighthouse blends minimalist elegance with splashes of sophistication set amidst breathtaking ocean views. Designed by famed architect Geoffrey Bawa, this luxurious hotel lets you indulge in the finer things in life as you travel back in time and explore Sri Lanka's colonial past. ... more   less 
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Also Known As:
Jetwing Lighthouse Galle
Jetwing Lighthouse Hotel Galle
Lighthouse Spa

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