This was a very disappointing stay. The room was tiny, and the service was very poor. If you are expecting luxury, do not stay here! The food was not of a good quality (we were served Kraft Singles plastic cheese at breakfast), and the staff were quite rude. We had an oil massage during our stay (which was in a small dark room). After the massage we showered using the towels provided, and the hotel claimed we had left oil stains on the towels and that we had to pay to replace them! Absolute madness. They wouldn't let us leave the hotel until we paid for the towels. Honestly the worst service I have received anywhere in Asia. Apart from the lovely pool, there is really no reason to stay at this hotel. Stay somewhere else.
- Official Description (provided by the hotel):
- Niyagama House is a retreat with seven luxury rooms in the middle of a tea plantation. Situated only 9 kilometer inland (a 20 minutes tuktuk drive) from the beaches at the Indian Ocean and the charming World Heritage Site Galle Fort, it is a perfect place for relaxation and rejuvenation. ... more less
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