I booked this hotel as the highlight of my trip to Sri Lanka. It is a historic hotel at a world heritage site.
The building and rooms were as expected, situated around an internal courtyard. The were very characterful and comfortable.
What lets this hotel down dramatically was the standard of food. It seems to me that they cater for lunchtime diners and not for their staying guests. The breakfasts were mediocre to say the least. No fruit juice, a pile of fresh fruit just heaped in a bowl. The first morning my main course (pancakes) were just dumped on the table at the same time. The next morning I chose Sri Lankan omelette. A roadside cafe could have done better. One set of knives and forks were provided to eat fruit, eggs and toast.
Dinner was as bad. There was only 1 first course, 1 main course and ice cream for dessert. I only ate there the night of arrival, and they did not have a table for me. The waiters split a circular table in the sitting area and I had a semi circular affair. In my experience 3,000rupees is overpriced for the quality of dinners.
The waiters and service staff were very good, friendly and trying their best, but there was no management, or front of house. They obviously had had no training and there was no restaurant manager, as befits a hotel of this calibre. The waiters are muddling through and running the hotel alone it seems, as the manager was non-existent .
The general manager totally ignored me even though I stayed for 3 days and as a single middle aged female I would have expected an acknowledgement. The only time he spoke to me was when I was paying my bill on departure. Throughout my stay he never spoke to me. I did inform him of my displeasure at that.
I have been told that this hotel has been bought by a large paint and pharmaceutical company and has gone downhill ever since. In fact it was half empty when I stayed even though is is peak season. It is not surprising in view of my findings above.
what a disappointing and expensive stay.
- Official Description (provided by the hotel):
- Winner of the 2007 Unesco Award of Distinction for heritage conservation. A charming, friendly, award-winning and affordable heritage boutique hotel in the heart of the Galle Fort world heritage site and a perfect base for the best beaches, tea plantations, temples, rain forests and cultural attractions in southern Sri Lanka. Famous for its Asian fusion food made from fresh local seafood and market produce. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda and Booking.com so you can book your Galle Fort Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.