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“Not nearly a 5 Star - but a great beach!”
3 of 5 bubbles Review of Jetwing Beach

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Jetwing Beach
Ranked #5 of 41 Hotels in Negombo
Certificate of Excellence
Dublin, Ireland
Level Contributor
110 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Not nearly a 5 Star - but a great beach!”
3 of 5 bubbles Reviewed 28 December 2013

This hotel is tired and dated and in sore need of investment but it is wonderfully situated on the beach with its own swimming pool and surrounded by lofty palm trees. The beach views and amazing sunsets from your balcony are a sight to behold but the spacious rooms are out-dated and quite shabby as are the public parts of the hotel. The staff are pleasant but some were quite tip-oriented and overly eager to sell day excursions when a simple enquiry is made of the front desk.

The beach is beautiful with warm Indian ocean waters, waves and heritage catamarans (oruwa) ready to take you for a magical sail. The sunsets are stunning and the beach is spotless. The hotel restaurants are average quality at above-average prices but with lovely staff.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OrlaCait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Beach, responded to this review, 7 January 2014
Dear Guest,

Thank you for taking the time to share your thoughts and feedback on Trip Advisor following your recent stay with us.

Whilst we were glad to read that you were pleased with the service of our associate and the general facilities of the Hotel, we have noted your comments on the overall look of the room and public areas of the hotel.

We take our guest comments and feedback very seriously and we thank you for raising couple of points which we will definitely look into, with the aim to improve.

Once again thank you for staying with us and for your valuable feedback. We look forward to welcoming you back to Jetwing Beach and please do not hesitate to contact me if I could be of any assistance.


Sincerely,

Hyacinth Gunawardena
General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (340)
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England
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 19 December 2013

We booked this hotel with Thomas Cooke signiture brochure, it supposidly was 5 star, whyoever gave it five stars has never stayed in it,Reception was drab and tired as was the rooms, we booked this for a special anniversary having confidence in its five star status, we wont make that mistake again.To be fair the staff where lovely could'nt do enough to help and the setting was beautiful ,While we were there their was numerous wedding parties which seemed to take priority over paying guests,we had been on a trip to Kandy and arrived back at the hotel to find the terrace to our room had been taken over by the wedding coordinator to store her stock, as our room had'nt been cleaned we thought we would have a drink in the pool bar waiting for the terrace to be cleared and our room cleaned,at the bar (both bars) we where told only wedding guests would be served and that we could'nt order a drink , my husband was really annoyed and asked to see the manager who would'nt see us as he was too busy we left our room number but he never got in touch The trips we went on where great and the guide Eddy was very good knowledgable making sure we never missed a thing, thoroughly enjoyed them.We where told a few days before our departure details of our forward travel would be sent to our room this never happened we tried ringing the rep who did'nt work week-ends on an emergency number we had which he did'nt answer, the ladys in reception had to get in touch for us to get the details. Such a contrast to its sister hotel Jetwing Blue wish we had stayed there.

Room Tip: The location of our room on the ground floor was good
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank MrsH2013_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Beach, responded to this review, 22 December 2013
Dear Guest,

We thank you for taking the time to share your review on Trip Advisor following your stay with us.

First and foremost, please accept our sincere apologies for this unfortunate experience. We do understand the importance of standard and expectations on a special trip such as an anniversary.

As you rightly noted as it is the wedding season we do receive a few wedding guests that use the hotel, however it is most regrettable this interfered with your enjoyment at the hotel, especially in regards to blocking your room and the bars being inaccessible. It is most unfortunate and unexpected the manager was not able to meet you in regards to your concern. The Resident Manager and I are in the habit of speaking to each and every guest personally, especially when complaints are voiced. I also apologize on behalf of the front office not being able to arrange/communicate your departure details in a timely manner.

Please be rest assured we highly value all guest feedback whether positive or constructive and will ensure that your concerns are addressed with the relevant managers.

Thank you once again for your constructive feedback. I hope you will give us another chance to visit the hotel and take care of you in the true Jetwing manner: with personal care and warm affection.

Please do not hesitate to contact me if I could be of any assistance.

Sincerely,

Hyacinth Gunawardena
General Manager
Jetwing Beach
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Stabekk
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

This was our first hotel in Sri Lanka And it worked out fine. Nice rooms, ok service but not the friendliest we met. Breakfast was good And it was very organised. For us it was to organised And the warm athmosphere lackeda bit.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stabekk007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Beach, responded to this review, 6 January 2014
Dear Guest,

Thank you for sharing your experience with us on Trip Advisor following your stay at Jetwing Beach in Negombo, Sri Lanka.

We really appreciate your positive review on all aspects of the property as it helps us to improve the quality of service as a team.

We have noted your concerns regarding the friendly service of our team and please rest assured that this is not the normal feelings our guests experience and we apologize for this shortfall. We have extended this matter to the Training Manager and the relevant department heads for their review and improvement.

It was indeed our pleasure to have you as our guest and we are looking forward to welcoming you back to Jetwing Beach for another memorable holiday. Please do not hesitate to contact me if I could be of any assistance.


Sincerely,

Hyacinth Gunawardena
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pearland, Texas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 December 2013

We stayed at Jetwing Beach for a long weekend in November 2013. Overall, we had a wonderful experience. A representative from the hotel greeted us at the airport and promptly led us to our pre-arranged airport transfer. After a 20 minute drive we breezed through a quick check-in. Our room had a spectacular view of the pool, palm trees, and the ocean and we were able to enjoy the view from our private patio. The furniture was a tad worn, but the size and layout of the room and the general vibe of the hotel more than made up for that fact.

There is ample seating on the beach and plenty of sun or shade--whatever your preference. A hint when it comes to choosing your outdoor seating: there are 5-10 regulars selling sarongs and other beach trinkets along Jetwing's beach--if you would like to minimize your contact with them (they're actually quite nice and not very pushy), choose a seat closer to the hotel building. The beach itself is clean and pleasant for a short stroll.

Both the breakfast and dinner buffets were excellent and the food service staff were quite friendly. We opted for the Bed & Breakfast package and had no regrets. There are many options for lunch or dinner outside the hotel and both Jetwing beachfront dining venues offer a nice variety of lighter meals and plenty of drinks.

If you enjoy shopping, there are many souvenir and gem stores along the street outside the hotel. Bargaining is welcome.

Thanks for a great weekend, Jetwing Beach. We hope to return some day!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Boykos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Beach, responded to this review, 6 January 2014
Dear Guest,

Thank you for sharing your constructive feedback with us on Trip Advisor following your stay at Jetwing Beach in Negombo, Sri Lanka.

It was a pleasure to learn that you had enjoyed your overall stay with us and were pleased with the varied meals in all the outlets, the surrounding area as well as the facilities we have on offer.

Your feedback on some areas which you mentioned would need attention, is of immense value to us and has been taken positively on board for rectification. Thank you for that.

We have shared your compliments with the entire team and it was indeed our pleasure to have you as our guest and we are looking forward to welcoming you back to Jetwing Beach for another memorable holiday. Please do not hesitate to contact me if I could be of any assistance.


Sincerely,

Hyacinth Gunawardena
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kiryat atta, israel
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 December 2013

we stayed for one night at this hotel when we arrived to Sri Lanka, and i wish i would stay there more nights. the location is very good by the lagoon, and not far from the airport, the rooms are big and well orgenized, we had a pool view and what a pool! ac in room was great, wifi signal was free fast and strong, Breakfast was delicious and varied, And dinner was delicious too, the service was quick and efficient, I will recommend all my friends to stay there.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mosaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

I stayed with my wife on our last day in Negombo, checked in 4thDec - check out 5thDec.
Location wise is much better than Lagoon, you can enjoy other food outlets and shops not very far from the hotel. Rooms are big and comfortable. We stayed at 304 facing the swimming pool.
Friendly staff, and my special thanks to Ravinda, made possible on our last minute request to book this hotel. Wide choices during breakfast, huge sitting area. Staff are friendly. The view of the beach under cloudy skies was amazing. I could not find "Do Not disturb" to keep outside my door. Next morning staff knocked only once and wanted to open the door, luckily I closed from inside as we both still asleep comfortably. Later I find out that outside the door, the place you see your room number - you just slide kind of wooden cover toward the number and "Do not Disturb" sign appear. I suggest guests should be informed in advance about this.
In short, it is clean, have fast service, comfortable room and excellent Spa.

Room Tip: I believe all rooms are facing the sea, but you can ask to make sure. Higher rooms are better, unles...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Points2deliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Beach, responded to this review, 17 December 2013
Dear Guest,

Thank you for sharing your experience with us on Trip Advisor following your recent stay at Jetwing Beach in Negombo Sri Lanka.

Our focus and attention in Jetwing hotels is to provide efficient, friendly and excellent service to all our guests and we were pleased to read that you both enjoyed your stay with us and that you were overall pleased with the services provided by our team especially Ravinda at the front office.

We have shared your compliments with the entire team and they are equally happy to know that you had an amazing holiday with us.

We have noted your comment on the Do Not Disturb sign and thank you for pointing out that indeed it should be part of the information we give to guest upon arrival.

It was indeed our pleasure to have you as our guest and we are looking forward to welcoming you back to Jetwing Beach for another amazing holiday with us. Please do not hesitate to contact me if I could be of any assistance.


Sincerely,
Hyacinth Gunawardena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

We stayed one night at this hotel. We had a lovely room overlooking the ocean, and the ambiance and the sense of the ' beach' was very much felt. The decor was well thought through, the pool was lovely, the staff were excellent. The manager was also very nice and took the time to engage with us personally and was so helpful to us. We loved our stay here, and we would return with our family the next time.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank camber5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Beach, responded to this review, 17 December 2013
Dear Guest,

Thank you for sharing your experience on Trip Advisor following your recent stay with us at Jetwing Beach in Negombo Sri Lanka.

We were pleased to know that you enjoyed your stay with us and that you were overall please with the services provided by our team. We noted as well with pleasure that you appreciated the overall design and décor of the property and the an eye-catching view of the India ocean.

We greatly appreciate your compliments and have shared them with the entire team. Once again thank you for staying with us and we are looking forward to welcoming you back to Jetwing Beach for another memorable holiday with your family. Please do not hesitate to contact me if I could be of any assistance.


Sincerely,
Hyacinth Gunawardena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jetwing Beach

Property: Jetwing Beach
Address: | Ethukale, Negombo 11500, Sri Lanka
Region: Sri Lanka > Western Province > Negombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Negombo
#2 On the Beach Hotel in Negombo
#2 Spa Hotel in Negombo
#2 Family Hotel in Negombo
#3 Luxury Hotel in Negombo
#3 Business Hotel in Negombo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Jetwing Beach 4*
Number of rooms: 78
Official Description (provided by the hotel):
Surrounded by the rhythmic sounds of the sea, Jetwing Beach lies near the golden sands of the resort town of Negombo, basking in the glorious tropical sunshine of this island paradise. Incorporating a unique blend of space and style in its design, this inimitably charming hotel is ideal for a fun family holiday or an intimate couples retreat. ... more   less 
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Also Known As:
Jetwing Beach Negombo
Jetwing Beach Hotel Negombo
The Beach Negombo
Beach Hotel Sri Lanka
Beach Hotel Negombo
Jetwing Beach Sri Lanka/Negombo

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