I was an affectionate client of the Riviera, I have "lived" there for many weeks, having to stay in Lattakia for work twice a year, each time for two or three weeks. Everithing was ok since the beguinning of renovation of the facade...
Last time I went was a cold January (2009), the room was freezing, the heating system was off and they did't change me the room because -tay kept saying- "it'll be fixed in one hour". That "hour" lasted 2 days.
After 2 first freezing nights (I slept with 6 blankets!) I got a very severe bronchitis and I had to immediately fly back home leaving my work. The manager of the hotel din't even want to talk to me, he did not apologize for all the inconvenience or let me have a discount of any sort.
Their strenght was the people (the building is nothing special... apart the modern facade is quite old). The people used to make the difference (people at breakfast especially) but the manager only focused on money, forgetting humanity and service. This is not Syria at all.
I will never go back to the Riviera again.
- Also Known As:
- Riviera Syria/Lattakia