Worst hotel ever!!!!!! Please do not stay at this hotel. What they advertise in the pictures is not what they give you. First night stay I got eaten alive by misquotes. The second night it was so hot in the room, I had to take my partner to the doctor because of a heat rash even though we paid for an 'air conditioned room'.When I asked to change to a room with a working air conditioner they gave us the same room just on a different floor with the same problems. When I talked to the manger about the issue of the room hey refused to recolacte my partner and I to a room with a working air conditioner. He said that this is what we paid for. We asked for some money back because we are not happy with the room and they can do nothing for us to compensate and he refused and claimed it was not their problem because we had already paid. I have never had such poor customer service from someone claiming to be a manager in my life. When I asked him for his name so that I could make a complaint he refused to give it to me and waved me away like a child. Very upset, never going back. No wonder they ask for the full payment upfront.
- Official Description (provided by the hotel):
- Waugh Den Business Hotel is just a 10-minute drive from shopping options at Qing Mei Park Lane and a 15-minute drive from the Fengjia Night Market. It houses a business centre and offers complimentary WiFi access. Contemporary rooms are air-conditioned and feature large windows, a flat-screen TV with cable channels, coffee/tea making amenities and an en suite bathroom with toiletries and a hairdryer. A daily breakfast is served. Alternatively, fast food outlets, noodle and dumpling shops, as well as dessert and tea food places can be found in the vicinity. Guests can head to the 24-hour front desk for assistance with luggage storage and chargeable airport shuttle services. Located in the city of Taichung, the hotel is a 10-minute drive from the Taichung Railway Station and a 12-minute drive from the National Museum of Natural Science. Tiger City shopping area is a 16-minute drive away, while the Taiwan High Speed Rail - Taichung Station is a 30-minute drive away. ... more less
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