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“Stay away!!!!!!!!!!”

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Wangh Den Business Hotel
Ranked #229 of 262 Hotels in Taichung
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Stay away!!!!!!!!!!”
1 of 5 bubbles Reviewed 8 February 2013 via mobile

Worst hotel ever!!!!!! Please do not stay at this hotel. What they advertise in the pictures is not what they give you. First night stay I got eaten alive by misquotes. The second night it was so hot in the room, I had to take my partner to the doctor because of a heat rash even though we paid for an 'air conditioned room'.When I asked to change to a room with a working air conditioner they gave us the same room just on a different floor with the same problems. When I talked to the manger about the issue of the room hey refused to recolacte my partner and I to a room with a working air conditioner. He said that this is what we paid for. We asked for some money back because we are not happy with the room and they can do nothing for us to compensate and he refused and claimed it was not their problem because we had already paid. I have never had such poor customer service from someone claiming to be a manager in my life. When I asked him for his name so that I could make a complaint he refused to give it to me and waved me away like a child. Very upset, never going back. No wonder they ask for the full payment upfront.

Stayed February 2013, travelled as a couple
Helpful?
2 Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 reviews from our community

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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Hong Kong
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

This hotel was located in the northern part of Taichung City near KFC at Wenshin Road, mainly catered for the local tourists. Not a new one but the rooms were newly renovated. Beddings were clean and tidy. For family room they even have a small sitting room. We stayed here for 1 night and purchased a Yamay Amusement Park package, which included, inter alia, one night of hotel accommodation including basic breakfast, transportation by hotel shuttle (a 7 seater) to and from Yamay Amusement Park inclusive of entrance tickets (north of Taichung, about 45 minutes' drive), one set of late night supper for every hotel guest (menu included typical Taiwanese cuisine such as one big bowl of fine noodles,or 10 pieces of dumplings in soup etc). Free-of-charge shuttle to Feng Jia Night bazzar and the department stores.

We were particularly impressed by their customer focused service. E-mails were answered promptly and with necessary information, every member of the hotel, from receptionist to concierge to chef, seems eager to serve you. If they have more family packages to offer, we would be happy to stay here again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bunnysnaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wangh Den Business Hotel

Property: Wangh Den Business Hotel
Address: No.84 Section1, Shenyang Road, Beitun District, Taichung, Taiwan
Region: Taiwan > Taichung
Amenities:
Free Breakfast Free Parking Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #229 of 262 Hotels in Taichung
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wangh Den Business Hotel 3*
Number of rooms: 49
Official Description (provided by the hotel):
Waugh Den Business Hotel is just a 10-minute drive from shopping options at Qing Mei Park Lane and a 15-minute drive from the Fengjia Night Market. It houses a business centre and offers complimentary WiFi access. Contemporary rooms are air-conditioned and feature large windows, a flat-screen TV with cable channels, coffee/tea making amenities and an en suite bathroom with toiletries and a hairdryer. A daily breakfast is served. Alternatively, fast food outlets, noodle and dumpling shops, as well as dessert and tea food places can be found in the vicinity. Guests can head to the 24-hour front desk for assistance with luggage storage and chargeable airport shuttle services. Located in the city of Taichung, the hotel is a 10-minute drive from the Taichung Railway Station and a 12-minute drive from the National Museum of Natural Science. Tiger City shopping area is a 16-minute drive away, while the Taiwan High Speed Rail - Taichung Station is a 30-minute drive away. ... more   less 
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