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“Never mind the customers”

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The Landis Taichung
Ranked #8 of 264 Hotels in Taichung
Certificate of Excellence
london
Level 5 Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Never mind the customers”
Reviewed 10 June 2014

I have stayed here before on several occasions and all has been fine. However, on this trip I was somewhat annoyed at the position that I encountered. Having been out to dinner I returned to the hotel at around 9.00pm in time for a nice glass of wine in the bar. Arriving at the bar on the 29th floor I was told it was closed for a private function. No matter I thought I will go to the 46th floor restaurant and have a glass there. However, on arrival here I was told that it was closed and I could not get a drink here. I then went to reception on the 1st floor and asked where I could get a glass of wine. The receptionist told me there was an italian restaurant two blocks away where I could get one. At this point I gave up and ordered a glass from room service at an exorbitant price and sat in my room like a sad person drinking alone. My point is that if you operate a five star hotel you have a duty to attend to the needs of your customers. I don't consider the position described here is a reflection of 5 star service at any level

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rem23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore distressed to hear about your terrible encounter regarding our restaurant/bar. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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574 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Portland, Oregon
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

I have stayed here for extended business trips several times and they have yet to fail me.
- Super staff, very professional and courteous at all times (Most important for me).
- Very nice Gym, Bar, Restaurant and bakery by lobby.
- One of the better b/f buffets in town (included with rm price), Get there early if possible.
- Very convenient for waking around the(new)downtown area's of Taichung, lots to explore.
- Large grass field park right next door, to stroll around and unwind in free time.

Room Tip: - The higher the room level the better the view, especially at night. Either side of hotel is good...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJHorvath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore delighted to hear that you have enjoyed your stay. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 May 2014

Hotel One is a well oiled machine in the art of hotel hosting. The impeccable eye for cleanliness and the attention to guest detail is by far one of the best hotel experiences I have encountered world wide. Their work has not gone unnoticed however as the bookings have been increasingly busier even in the off season. Never have we encountered a Hotel One staff member to not be engaged with our feelings and opinions of our stay. This willingness to listen has brought their hotel to one of the top stays in Taichung. There is also a Hotel One in Taipei from what I understand and it would be so nice to experience this as well.
The in hotel restaurant may need to ratchet up one click however as the bad news is that this hotel is smack dab in the middle of some of the most excellent restaurants in the city all beaming for the crowds that are drawn to the city park and hot spot shopping that are close by. The breakfast buffet is carefully thought out and presented well....so that is a major plus.
Hats off to the Hotel One for their outstanding achievements in comfort meets luxury.

Room Tip: Ask for the upgraded room where there is a separate shower from the tub. It will take the complicati...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarkusD4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore delighted to hear that you have enjoyed your stay. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macau, China
Level 5 Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 May 2014

I chose this hotel to celebrate my girlfriend's birthday. The hotel building is absolutely outstanding, should be the highest one in that area. Hotel entrance was not very elegant but hotel staff seems really welcoming and helpful. Our room have been arranged on 42th floor with an amazing view especially during the sunset., no buildings can able to block our infinite view. The living room is brilliant and the bed is comfortable. The buffet breakfast are full of choices in a great quality. But unfortunately no swimming pool in the hotel.
The restaurant is situated on the top of the hotel. The service and the night view was amazing, the staff prepared all you need and all you going to need. The food is fabulous. They surprised my girlfriend with a birthday cake and birthday song which I am really appreciated. No doubt the first choice to propose to my girlfriend if I have a chance in the future.

Room Tip: Higher floor must be a greater one
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lingg718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore delighted to hear that you have enjoyed your stay. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 May 2014

We stayed here for 3 nights while visiting family in town. The rooms were beautiful with wonderful view of the green belt, though unfortunately the air was smoggy otherwise the view would've been even better. The hotel breakfast buffet was very good: decent selection of eastern and western items; prompt and competent service. Location of the hotel was also very good - walkable to many shops, the green belt, various museums nearby. Would definitely stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SleepyMike650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore delighted to hear that you have enjoyed your stay. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level 5 Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 May 2014

Stayed there for 6 days. There is no shower corner in the bathroom. You have to stand at the bathtub which need to be careful for elderly visitors. Otherwise everything is good. The hotel provides free wifi service in the guest room and the breakfast is also good.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dusty747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore delighted to hear that you have enjoyed your stay. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 April 2014

The hotel is right by the central parkway. View is amazing and location is perfect. Walking distance to Eslite and great outdoor exhibition space. Also right by refurbished shop houses that are opened by young entrepreneurs. The service is meticulous. I could not turn off the window light at 0130 and the engineer came right away to fix it. I also received an email of apology the next day. They really do take customer service seriously!

Room Tip: Pick one at the corner facing the parkway.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olivia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
台中亞緻大飯店, Guest Relations Manager at The Landis Taichung, responded to this review, 7 October 2015
Dear Valued Guest,

Warmest greetings from Hotel ONE Taichung! It is truly our pleasure to have hosted you during your trip to Taichung and we hope your visit left you well rested and well taken care of.

Ensuring the feeling of being at home to all of our guests is very important here at Hotel ONE, we are therefore delighted to hear that you have enjoyed your stay. Your opinion matters a lot to us and is the very motivation to our continuous improvements, hoping to make a difference to each and every one of our guests.

On behalf of the entire team here at Hotel ONE, we thank you once again for your feedback of your experience and very much look forward to welcoming you back to your 'home away from home' in Taichung! Should you have any questions in the meantime or require further assistance in any way, please do not hesitate to contact us directly.

Yours Sincerely,



Hotel ONE Taichung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Landis Taichung

Property: The Landis Taichung
Address: No.532 Yingcai Road, West District, Taichung 403, Taiwan
Region: Taiwan > Taichung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Taichung
#2 Business Hotel in Taichung
#2 Romantic Hotel in Taichung
#8 Family Hotel in Taichung
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Landis Taichung 5*
Number of rooms: 202
Official Description (provided by the hotel):
Each of the hotel's 202 rooms includes broadband internet connection, 42 inch. LCD monitor, and work center. ... more   less 
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Also Known As:
Hotel 1 Taichung

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