Stayed with husband and children (7 & 5 yo) from 7 to 8 June 2014. It was our second stay with the hotel.
Booked a Standard room with an extra bed.
Took the shuttle at airport. Waiting area was not comfortable as there were big coaches come and go, generating fumes and noises. Shuttle is small. Only standing space for us. Luckily it was only less than 10 minutes ride. Driver very helpful with lugguages.
Long queue and waited around 15 minutes. Luckily there was a little play table nearby for my children to play. Definitely a very nice arrangement I thought.
Clean. Room is rather squeezy with the extra bed. The extra bed is not comfortable as it is short in length plus it smelled of urine. We also smelled of cigarette smoke in the room.
Bathroom has a tub. The glass besides the tub can be made translucent by pressing a button. But still may not be suitable for non-family guests, in my opinion. Hair- dryer is a total let-down.
Breakfast time is from 0630 to 1100, which I thought its really good. Restaurant is big. Service staff few and probably new, not even familiar with breakfast opening hours. Good variety but quality so-so. Hot soya milk and miso soup were fantastic. We ate around 8.30am and many of the food already gone. Did not see anyone replenishing.
Booked a taxi to HSR as hotel has stopped free shuttle since May 2014. Upon returning to room after breakfast, saw housekeeping cleaning the adjacent room and he asked if we are in time for the transfer, offering to amend time if we are not. A very nice gesture!
It was a nice short stay, amid the smell and squeezy room. If hotel maintain the property well and upgrade the staff, I will return..
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